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“Suite Room” 5 of 5 stars
Review of Lost World Hotel

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Lost World Hotel
3.5 of 5 Hotel   |   No 2 Persiaran Lagun Sunway 1, Ipoh 31150 , Malaysia   |  
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Hotel amenities
Ranked #13 of 44 hotels in Ipoh
Paro, Bhutan
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
“Suite Room”
5 of 5 stars Reviewed July 16, 2013

Shock by the high priced room at first but no choice since other room type fully booked.Kids and hubby were shocked by the interior and kept on saying Wow!!The interior in the room is real splurge and its very clean.Eventhough the hotel and water park is quite a walking distance, ( not more than 6 min) my family really enjoy their stay.Breakfast is included plus the free spa ticket!!

Room Tip: Suite room
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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140 people have reviewed this hotel

Traveler rating
    10
    57
    49
    15
    9
See reviews for
72
20
2
5
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 14, 2013

This is my first visit to this hotel. The hotel has a very good image for me when I visit to their website. However, it does not turn up to what I had personally experienced. Below are my experiences with The Lost World Hotel:

No signage and bellman are available to assists the guest on looking for the hotel lobby and the luggage.

After we enter the lobby, no staff is greeting us and no smile is on their face. The conversation is with no standard verbiage. The Check in process took me about 15-20 minutes and the paper work is not done even after my friends and I had gone for the washroom. It is terrible check in experience.

After entering the hotel room, it look clean and tidy, however, the bathroom spoiled the entire impression. The previous tenant's used shower cap and towel is still hanging in the bathroom. I would personally recommend that the Executive Housekeeper could provide more training to the housekeeping maid on cleaning the room especially on the bathroom.

Besides that, the room key also spoiled our mood. The room key is not functioning after approximately 30 minutes entering the room for both my friends and mine room. It is very upset. It took the staff a very long time to send the new key for us. Dragging our schedule time.

In addition, all information given by the operator and the receptionist is not clear, making us like a FOOL. Before we went to the Hot Spring and Spa in the evening, we ring to the reception to check whether is locker be provided to the guest. "Yes, there is a locker provided" Answer from the receptionist. When we in the Hot Spring and Spa, we found that the locker is not provided as complimentary for the guest, there is a charge of RM10.00 per locker to be post into our personal account, which is not be inform clearly by the receptionist previously during our conversation with her over the phone.

This is not end yet with the misleading information, we again ring to the reception counter to ask to transfer to the Spa so that we could make a inquiry and reservation. The reception told us that the phone was unable to transfer and provide us a theme park direct line and ask us to call in. After we call in to the theme park, we been told that the Spa has no extension and only "Human being" is there... We got a question... "Why the hotel receptionists have so little information on hand for their services and products?? Why can't they provide us a correct information and stop wasting and dragging our priceless time??" I hope that the hotel management can look into it and provide the team with relevant information....

Moreover, one day we approach the reception and asking for the hotel shuttle info. The staff told us the the hotel shuttle is able to send us to Ipoh city, which I find is a very good info. Then, we further checking for more info and know what!!! We found that your staff is not clear about the schedule..

I Expecting more from this hotel as it is part of the Sunway group before I depart to there.

At last I would like to say, the hotel has a very matching name "The Lost World". I really LOST my interest and mood to return to this hotel. This hotel really make Sunway Group lost their reputation

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ampang, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 9, 2013

Ms. Shikin (Reservation) were very helpful but i am very dissapointed with Nizam (Driver). On the day i check-out, i request to be sent to Ipoh bus station, that have express to Grik. I already inform him and receptionist about it (that i wanted go to Grik), however he mistaken drop me at Terminal Amanjaya, that actually not provide any bus service to Grik.

Because of his mistake (or maybe lack of information) i need to pay extra for taxi fare to send me to the right place - Perak Roadways Bus Station in Medan Kit.I really hope that he and all staff will be more informative in future and this incident will not happen again on my next visit or to another guest.

I also suggest them to change the fabric of towel, as to harsh especially for baby's skin, including tooth brush and paste in toiletries set, also add-on more tv channel and improve the quality of connection.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Top Contributor
88 reviews 88 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed June 29, 2013

We stayed for one night at this hotel when we went to the theme park. It was about 100m distance from the theme park. It was not a luxury hotel but was a comfortable stay. The staffs at the lobby was friendly. Although the room had some kind of smell when we first entered, it was basically clean. The king sized bed was quite comfortable but pillows were slightly hard. The room came with a electric kettle and safety box. No minibar. Toilet was clean with a standing shower. The only negative point was that the room was not sound proof. The sound when someone shutting the door could be heard and disturbed the sleep at night. Breakfast was located at the garden terrace at the theme park. Food was good but not much variety. There was Papa Rich restaurant within the hotel and the food was good too. We did not explore the complimentary evening hotspring and spa. As summary, I would recommend this hotel for someone who is going to the theme park. Otherwise, nothing special about this hotel.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
76 reviews 76 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed June 26, 2013

This is a great hotel to just get away and enjoy a vacation.

The suite we stayed in was huge and modern. It was nice having a separate living room and bedroom with lots of room for the kids to run and play.

The resort also offers connecting rooms which has been a rarity during our travels. Nice bonus to have the kids in a separate room.

The rooms and bathrooms were very clean, modern and spacious. The suite had a full side fridge and complimentary water was provided. The beds were comfortable and the pillows were the perfect consistency of not too hard or too soft and support your head just right. The air con worked great and the water pressure in the bathroom was excellent. We did have a slight problem with the air con when we first arrived but maintenance came up to fix it right away and no problems after that.

The view from our room was beautiful. We could see the theme park surrounded by the thick, green forest blanketing the limestone mountains. Our kids could not stop staring and dreaming about what they were going to do there. The rooms also had a coffee/tea pot with packets of the famous Ipoh white coffee. The also have large western size coffee (love those). The resort also provides beach towels for use over at the Lost World Theme Park.

Breakfast is served across the street at the Lost World Tambun Waterpark. The buffet is huge with a mixture of Asian and Western fare. We loved the roti the most and the kids enjoyed watching the chef make it. There was an egg station with omelets, scrambled and fried eggs. Other Western fare was fresh fruit, cereal, toast and unlimited brewed coffee. All very good!

We would stay here again. It was a perfect vacation. Comfortable beds (great pillows), beautiful location (large grocery store, McDonalds and several restaurants near by, excellent breakfast and bonus of fun hot springs. We love this hotel!!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 24, 2013 via mobile

Hotel is strategic very near to giant and McDonald's..no in house restaurant..papa rich restaurant is nearby the fried rice is tasty. breakfast is nice...worthy package with hotspring...turn off is the toilet smell...

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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LANGKAWI
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 17, 2013

I was staying in this hotel for 3 days on july 2012... The hotel is just opposite the lost world of tambun... U just hve to cross the road to go to theme park and 4 b'fast as well... The room rate was inclusive of b'fast and 2 free entrance ticket for hotspring & spa at night... Check in was efficient... The room was clean and the hotel as well.. Free wifi in room which i appreciate... Housekeeping was doing a great job while cleaning our room during the stay... B'fast was good a large buffet spread out for u to choose.... Sound proof in this hotel was good very silent and calm... We enjoyed our stay here and having fun in the theme park... See u soon...

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Lost World Hotel

Address: No 2 Persiaran Lagun Sunway 1, Ipoh 31150 , Malaysia
Phone Number:
Location: Malaysia > Perak > Kinta District > Ipoh
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 44 hotels in Ipoh
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Lost World Hotel 3.5*
Official Description (provided by the hotel):
Nestled amongst the lush hills of Tambun, Sunway International Hotels and Resorts once again have again proven itself by introducing the latest addition to the Sunway family; the Lost World Hotel opened its doors to the public ON 28th April 2011. Consisting of 174 hotel rooms with a choice of king or twin beds.Set to rival the more established hotels in Perak, Lost World Hotel is a component of the renowned Lost World of Tambun Theme Park located just stone’s throw away. Guests of the Hotel will have a selection of rooms ranging from the Classical (72 units), Exotic (71 units) to the Deluxe Suites (8 units) and Premier Suites (3 units) as well as 56 sets of connecting rooms in addition to the Executive Suites (17 units) and Super Super Suites (3units). All rooms are inclusive of complimentary Wi-Fi service. Surrounded by an abundance of nature and the crisp fresh air of Tambun, guests will awake to a spectacular view of the 400 million year-old limestone hills enveloped by morning mist. Guests choosing to stay in the Exotic rooms will be able to enjoy the view of our award-winning residence area of Sunway City Ipoh. Enjoy the vibrant and dynamic energy from the theme park when you choose to stay in the Classical rooms. All room rates are inclusive of two local breakfast and two complimentary tickets to the one of its kind Lost World Hot Springs & Spa by Night.Business entities that are interested to conduct their team-building or brainstorming sessions as well as meetings can do so at any one of the Hotel’s seven (7) rooms with a capacity ranging from 10 person to 200 persons.The ultimate draw to stay at the Lost World Hotel is its access to the spectacular Lost World Hot Springs & Spa which is truly a sight to behold as guests get to unwind and soak in the natural therapeutic hot springs while star-gazing. The Lost World Hotel will also set a milestone as the first hotel in Ipoh to be smoke-free. Catering for the entire family in mind as well as the corporate world, Lost World Hotel will definitely pave its way as a premier destination of choice, elevating it to a whole new meaning of entertainment and leisure by providing a safe, friendly and secure environment for all guests; and not forgetting the ultimate experience at the Lost World Hot Springs & Spa ... more   less 
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