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“More upgrading needed” 2 of 5 stars
Review of Duta Sands Beach Resort

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Duta Sands Beach Resort
3.0 of 5 Resort   |   Jalan Beserah, Kuantan 26100, Malaysia   |  
Hotel amenities
Ranked #32 of 40 Hotels in Kuantan
Kuala Lumpur, Malaysia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“More upgrading needed”
2 of 5 stars Reviewed November 8, 2013

To be fair the resort is rather old and in disrepair. However we have noticed some efforts being put into to make this place better - swimming pool has been cleaned, some trees and bushes removed and beach cleaned. As for the room itself the furniture is old, the view is great though. (we stayed at the hotel block, not the chalet). The water heater is old but still working. Toilet is reasonably clean, there are some very old stains on the floor and the toilet door knob is spoilt. Towels are provided, toothbrush and toothpaste are not. The staff are pretty friendly. There are some mosquitoes when you go outdoors but maybe it's because it's close to the beach? However I suppose more upgrading work is required. Hopefully they will improve over time.

Bonus point: the room is facing east so I actually saw the sunrise from my room verandah.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 reviews from our community

Traveler rating
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    7
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 25, 2012 via mobile

I really suggest the travellers not to stay here. We went there after looking at the beautiful pictures they posted on the internet. But after went there we took chalet and we was disappointed.

Room is very smelly.
The swimming pool was really dirty.
Aircond is not cool enough. We was sweating at the middle of the night.
There was a blackout after we return from dinner and took 10 minutes to fix it. So we have to wait at the reception.
The caravan is just for showcase. It's just junk inside.

I really hope the management maintain this place properly so other travellers do not get disappointed. I paid RM 150.00 for this place. The room and the facility only worth RM50.00.

  • Stayed October 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 27, 2012 via mobile

I had the misfortune of joining a company's family day outing @this place last weekend. Obviously the people who run this place are in the wrong business. From the look of it, i'm very convinced that they've never heard of the word hospitality & customer service. Lets not waste time telling what i had to endure during my 1 (thank god!) night stay there. Suffice to say that whatever have been written on this place by others are ALL TRUE & STILL EXIST. No sign of any improvement is being made. In short, RUN. Stay away from this place at all cost if you want to keep your sanity.

  • Stayed April 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
temerloh
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 5, 2011

Very bad, water heater not working, does not provide towel,dirty and old room making noise when walking..stay overnight cause already too late and tired to find other hotel. Better look other hotel.

  • Stayed November 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 25, 2011

I was fooled by the pictures which probably were taken 10 years ago. They really don't bother maintaining OR EVEN CLEANING the place. We stayed there for barely five minutes (less if you don't count check-in/out) and quickly left.
- There's a SWAMP beneath the chalets, a breeding ground of Aedes mosquitos.
- Huge red ants everywhere, not safe for children.
- Rubbish burning in front of the rooms. I couldn't believe my eyes.
- Very very small swimming pool. One look and you'll know it's not clean.
- The toilet is small, disgusting and scary.
- The room has a damp odor, bad ventilation.
- You can't open the window to let fresh air in because you'll get mosquito bites.
- There's nothing lovely about the landscaping.

If you're in Kuantan for a relaxing beach holiday, do yourself a favor and find a better place to stay at. Malaysia is too wonderful for this. Make your stay a happy, memorable one for you and your family. Duta Sands is NOT the place.

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 31, 2011 via mobile

The chalet is big good for family, but the swimming pool is small and dirty. The beach is nice but a bit dirty hope the hotel management will clean it up than will be perfect.

  • Stayed August 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klang, Malaysia
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
Reviews in 21 cities Reviews in 21 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed June 3, 2011

Let's start with the Goods':
-Staffs are friendly
-Beach is clean and environment is nice
-Near fishing village

the Bads':
-Room is fairly clean, but too old and seems like falling apart
-Toilet is scary with the water leakage marks on the ceiling
-TV is not clear and small
-Swimming pool is not clean, one of it is not functioning and dirty
-Breakfast is at sister's resort (Duta Village 3-4km away), and not much choices
-Price is a little too high for such standard

  • Stayed June 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Duta Sands Beach Resort

Address: Jalan Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Kuantan
#10 On the Beach Hotel in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Duta Sands Beach Resort 3*
Number of rooms: 49
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Also Known As:
Duta Sands Beach Hotel Kuantan

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