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“DON'T STAY HERE” 1 of 5 stars
Review of Duta Sands Beach Resort

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Duta Sands Beach Resort
3.0 of 5 Resort   |   Jalan Beserah, Kuantan 26100, Malaysia   |  
Hotel amenities
Ranked #33 of 44 Hotels in Kuantan
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“DON'T STAY HERE”
1 of 5 stars Reviewed August 25, 2012

I really suggest the travellers not to stay here. We went there after looking at the beautiful pictures they posted on the internet. But after went there we took chalet and we was disappointed.

Room is very smelly.
The swimming pool was really dirty.
Aircond is not cool enough. We was sweating at the middle of the night.
There was a blackout after we return from dinner and took 10 minutes to fix it. So we have to wait at the reception.
The caravan is just for showcase. It's just junk inside.

I really hope the management maintain this place properly so other travellers do not get disappointed. I paid RM 150.00 for this place. The room and the facility only worth RM50.00.

  • Stayed October 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 reviews from our community

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    7
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 27, 2012

I had the misfortune of joining a company's family day outing @this place last weekend. Obviously the people who run this place are in the wrong business. From the look of it, i'm very convinced that they've never heard of the word hospitality & customer service. Lets not waste time telling what i had to endure during my 1 (thank god!) night stay there. Suffice to say that whatever have been written on this place by others are ALL TRUE & STILL EXIST. No sign of any improvement is being made. In short, RUN. Stay away from this place at all cost if you want to keep your sanity.

  • Stayed April 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
temerloh
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 5, 2011

Very bad, water heater not working, does not provide towel,dirty and old room making noise when walking..stay overnight cause already too late and tired to find other hotel. Better look other hotel.

  • Stayed November 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed September 25, 2011

I was fooled by the pictures which probably were taken 10 years ago. They really don't bother maintaining OR EVEN CLEANING the place. We stayed there for barely five minutes (less if you don't count check-in/out) and quickly left.
- There's a SWAMP beneath the chalets, a breeding ground of Aedes mosquitos.
- Huge red ants everywhere, not safe for children.
- Rubbish burning in front of the rooms. I couldn't believe my eyes.
- Very very small swimming pool. One look and you'll know it's not clean.
- The toilet is small, disgusting and scary.
- The room has a damp odor, bad ventilation.
- You can't open the window to let fresh air in because you'll get mosquito bites.
- There's nothing lovely about the landscaping.

If you're in Kuantan for a relaxing beach holiday, do yourself a favor and find a better place to stay at. Malaysia is too wonderful for this. Make your stay a happy, memorable one for you and your family. Duta Sands is NOT the place.

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 31, 2011

The chalet is big good for family, but the swimming pool is small and dirty. The beach is nice but a bit dirty hope the hotel management will clean it up than will be perfect.

  • Stayed August 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klang, Malaysia
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed June 3, 2011

Let's start with the Goods':
-Staffs are friendly
-Beach is clean and environment is nice
-Near fishing village

the Bads':
-Room is fairly clean, but too old and seems like falling apart
-Toilet is scary with the water leakage marks on the ceiling
-TV is not clear and small
-Swimming pool is not clean, one of it is not functioning and dirty
-Breakfast is at sister's resort (Duta Village 3-4km away), and not much choices
-Price is a little too high for such standard

  • Stayed June 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plettenberg Bay
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed May 29, 2010

On a recent trip to Malaysia, Duta Sands Beach Resort was the worst experience of the three weeks. It is definitely not what is advertised on the internet and on the pictures. Although the receptionists were friendly and helpful, the accommodation is a disgrace for what they are charging. I feel sorry for the staff because they must get it in the neck often from unhappy guests. Lawns unmowed, grounds in a state of disrepair, both bedside lamps smashed in the cabin, bathroom door had to be opened using a toothpick, which some kind guest had left before. We couldn't stay there, but because we had booked over the internet, we were refused a refund. Our taxi driver picked us up and took us to a wonderful resort just down the road at a lot less money. Honestly, Duta Sands Beach Resort needs to pull its socks up. It is neglected and is way too expensive for what it offers. We thought paying RM178 per night would guarantee us some sort of reasonable comfort, we were not expecting luxury, but basic cleanliness and functionality. It is definitely letting Malaysia Tourism down and shouldn't be supported by tourists. The rest of our trip to the East Coast of Malaysia was wonderful - hospitality and value for money superb and exactly what we have come to expect from a holiday in Malaysia.

  • Stayed May 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Duta Sands Beach Resort

Address: Jalan Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Kuantan
#9 On the Beach Hotel in Kuantan
Hotel Class:3 star — Duta Sands Beach Resort 3*
Number of rooms: 49
Reservation Options:
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Also Known As:
Duta Sands Beach Hotel Kuantan

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