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“Benyond our expectations!” 5 of 5 stars
Review of Swiss-Garden Resort & Spa Kuantan

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Swiss-Garden Resort & Spa Kuantan
4.0 of 5 Hotel   |   2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia   |  
Hotel amenities
Ranked #4 of 39 hotels in Kuantan
Dubai
1 review
“Benyond our expectations!”
5 of 5 stars Reviewed October 2, 2009

We were recommended by our close friends to stay at the Swiss Garden Resort & Spa and we are glad we listened to their advice. The resort was beyond our expectation! The room had a great view of the pool and beach, and the lighting at night had a romantic feel to it. The reception girl gave us great tips on things to see and the waiters at the Garden Terrace were very helpful with the explanation of the food. The buffet spread was grand and even had fresh oysters on Friday. Our trip was too short, but we will go back there. We recommend this hotel to everyone who is looking for a great relaxing holiday!!!

  • Stayed October 2009, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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Singapore, Singapore
1 review
4 of 5 stars Reviewed September 26, 2009

The service we received from hotel staffs was very good. All rooms with balcony and most with sea view and windy. It's located just about 8KM from Kuantan.

  • Stayed September 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Malaysia
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 10 cities Reviews in 10 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 23, 2009

I take a newly refurbished sea view room with flat screen TV at RM460nett per night (during peak season-Raya Holiday) including FREE breakfast for my kids age 9 and 10,facing partially pool and sea view.Room 8408. The front desk staff name Ms Lucy was very friendly and caring.I stayed in HyXXX Hotel nearby at the next day,which is more expensive (RM500 nett for Seaview) the room condition is very old (I am very regret,should stayed in Swiss Garden, Kuantan for 2 days.) Highly recommend for those who look for nice renovated hotel in Kuantan.

  • Stayed September 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Top Contributor
54 reviews 54 reviews
42 hotel reviews
Reviews in 44 cities Reviews in 44 cities
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed September 12, 2009

Arrival and check in made our stay clear directly !
Everything was disappointing and we were happy we only stay for 1 night. Price is reasonable but location and possibillities enough to make this place a better place to stay.

  • Stayed August 2009, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Top Contributor
113 reviews 113 reviews
85 hotel reviews
Reviews in 84 cities Reviews in 84 cities
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed September 3, 2009

We had an expensive family room overlooking some back walls. It took ages for the room to be made ready, i dont know why as it was not very clean. Brown utility tiles on the floor ,brown painted furniture with the doors having off, an old bath that you had to climb into to take a shower with a horrible plastic curtain, other than the flat screen TV it was straight out of the 70's! The service was painfully slow and the expensive orders wrong.
The pool was pleasant and the beach good
About the most disappointing and jaded place we stayed at during our long trip round Malaysia.

  • Stayed August 2009, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Scotland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 11, 2009

Stayed here for a week in July 2009. Have travelled around Malaysia on holiday regularly for several years. Stayed in many different locations. Last visited Kuantan in 1995...it's changed a lot. This hotel was comfortable enough but not our favourite . More like a 3 star hotel. Seaview rooms were spacious and clean, beds uncomfy as mattresses hard. Breakfasts large selection local food but European food which our kids preferred- pastries stale, food repetitive, lots of flies, food uncovered. Waitress service at pool poor. Food delivered slowly no cutlery provided or glasses with ice for drinks. We hired a car so drove to centre of Kuantan to eat in evenings. A few local food stalls outside hotel. Initially very peaceful and relaxing then at weekend very large event held for families of local Malaysian company for 2 days. Extremely noisy as marquee set up in grounds close to pool, loudspeakers, events, competitions all day. Tranquility over. Pool was absolutely full of locals often swimming fully clothed despite large notices around pool informing of need to wear bathing attire. First day we had a T-shirt stolen from poolside, second day my son's game boy was taken. Informed reception staff who were unhelpful and unconcerned. Next day they asked us to complete a report .
Spa excellent offering very good massages at reasonable price.
Beach beautiful completely deserted, sand very clean although water murky. Red flag constantly up because of strong currents so couldn't swim.
Fantastic visit to turtle sanctuary beside Club Med. Need to phone to arrange visit.
Would recommend this hotel if staying in Kuantan as not much choice in area.
Malaysia is a fantastic country to visit but there are many other locations and hotels which are of better value and quality.

  • Stayed July 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Top Contributor
79 reviews 79 reviews
42 hotel reviews
Reviews in 23 cities Reviews in 23 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed August 8, 2009

We spent 4 nights at Swiss-Garden prior to heading to Kuala Lumpur as a beach break. I would describe the resort as 3 star rooms, 4 star facilities. The foyer is impressive and spacious, there is a range of restaurants and bars available, a fantastic pool with many loungers and a clean beach.
We enjoyed the huge breakfast and spent our days at the pool/beach then headed to the great wee bar at the beach for a drink and some satay late afternoon.
The beach is clean, water is very murky, and it was windy - there were kite surfers on the beach for instance. Water is warm. Quite relaxing.
We had a family room which is a standard hotel room containing a king bed with 1 bedroom containing 2x single beds. It was on the 4th floor and basic, no mini bar, iron, ie: no extras in the room. We had to get our bedding changed when we arrived as there was a huge stain on the top sheet - looked like a blood stain, disappointing.
Pros - great pool, good beach (although not enough loungers and it was too windy to sit on the sand), shop is reasonably priced, beach bar also reasonably priced, Fantastic breakfast, so many choices and great egg station.
Cons - rooms are basic, cleaning basic, staff not friendly or approachable or helpful (with the exception of the guy in the beach bar who was lovely), resort is isolated and on a busy road so you can't just wander to find alternative food easily.

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Swiss-Garden Resort & Spa Kuantan

Address: 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Kuantan
#2 On the Beach Hotel in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Resort & Spa Kuantan 4*
Official Description (provided by the hotel):
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Resort & Spa, Kuantan (SGRSK), offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 
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Also Known As:
Swiss-Garden Hotel Kuantan
Swiss-Garden Resort And Spa

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