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“Relaxing and comfortable” 5 of 5 stars
Review of Swiss-Garden Beach Resort Kuantan

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Swiss-Garden Beach Resort Kuantan
4.0 of 5 Hotel   |   2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia   |  
Hotel amenities
Ranked #4 of 40 Hotels in Kuantan
Kamloops, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Relaxing and comfortable”
5 of 5 stars Reviewed September 12, 2013

We very much enjoyed our 5-day stay here. Friendly & helpful staff throughout the hotel. Large comfortable room with a balcony overlooking the pool, beach, & sea. Very good breakfast with lots of variety, which you can eat inside or out; we preferred outside under an umbrella with the breeze blowing. The pool is large & clean, comfortable temperature. We enjoyed afternoons on the beach under a cabana with the breeze off the ocean. The restaurants on sight were very good & reasonably priced, but we were disappointed that the only buffet available was the Ramadan one. It was nice to have an in-hotel bar as there was nothing on the street except some sketchy-looking food stalls & eateries.

Room Tip: Take an ocean-view room as there is no view on the other side
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review, September 14, 2013
Thank you for the positive feed back on our services and product during your recent stay at the Hotel. We are indeed motivated by this feed back and our team will further work towards enhancing the customer experience to ensure that our guests will return time and again to enjoy the services at our Hotel. We have also noted on your feed back on having only the Ramadhan buffet. We will take note on this in our future planning for next year.
Once again thank you for staying with us at the Swiss garden Resort and Spa Kuantan and look forward to meeting up with you on your next visit.
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542 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
Bristol, United Kingdom
Top Contributor
112 reviews 112 reviews
19 hotel reviews
Reviews in 37 cities Reviews in 37 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed September 12, 2013

We stayed for nearly a week, having reserved an executive suite and a deluxe seaview room , and we were delighted to find that the teenagers seaview room interconnected with our living room.
The seaview room was a good size,and our bedroom was huge.
Wi fi was cheap for the rooms but free in the public areas for a couple of hours.
There was an empty fridge with an ice box (hooray). There were also a couple of single beds up in the living area, which were superfluous but as we didn't spend much time in the room we didn't ask for them to be removed.
The bedroom and bath room could have been a little cleaner when we arrived, but it wasn't quite enough to complain about, risky anyway at the start of a stay, but after that were cleaned very well, so dependent on individuals I suppose.
The view form the balcony was good, we overlooked the pool and the trees, towards the beach.
The pool was good, closes at 8pm, towels etc provided at poolside with room card.
The spa treatments were wonderful, had a couple of very vigorous massages.
Staff were all very helpful and smiley.
It is an unusual room arrangement with the wide corridors to to bedrooms semi open, so not air conditioned, and a lot of eerie bird/bug noises in them, but well lit and pleasant.
We were there during Ramadan, so the evening food was in the Blossom chinese restaurant, excellent and good value, or the Ramadan feast. The adults in our group really enjoyed the Ramadan buffet, but the teenagers weren't so keen, and some of the food had run out well before the closing time.
The public areas are not air-conditioned other than one of the bars, and that was very cool, but with "entertainment" on the couple of occasions we bought drinks there.
The drinks in the cafe/bar were very reasonable, and you could order food there too.
We were lucky it was so quiet when we first arrived as the last couple of days it was heaving with various Christian conventions, and the staff at breakfast buffet, while charming were clearly struggling to cope with the turnover.
We also didn't appreciate, other than for comedy value, the "get to know you"exercise/dance class with extra loud amplification for the christian teenagers by the pool at 8 am on our last morning!
However I would be very happy to return to the hotel for another stay if in that part of the world.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review, September 14, 2013
We thank you for staying with us during your recent trip to Kuantan and also for the kind review of our Hotel's services. We are indeed very happy to note that you have enjoyed your stay in our Hotel. It was a pleasure being of service to you and family and look forward to your return visit to our Hotel in the near future.
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Shah Alam, Selangor, Malaysia
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 10, 2013

We stayed here for an impromptu getaway 2D1N. I found it up to the standard they advertised. Their amenities were excellent and staffs were helpful and reliable. The location is ideal for travellers from Kuala Lumpur who do not want to drive too far for a getaway and it offers both adult and children swimming pool plus a Jacuzzi, with life guards and staffs manning it all the time we were there. The beach is just a short stroll away, a heaven for my kids. We did not try out their restaurant as there are many stalls in the vicinity. A trip to east coast would not be complete without sampling the local delicacies from food court and street vendors. I will definitely return for a another getaway to this hotel.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review, September 12, 2013
Thank you so much for selecting Swiss garden Resort and Spa Kuantan as your choice Hotel during your recent stay. We thank you for the positive feed back on our facilities and services which will further motivate our staff to further enhance the guest experience at the Hotel.
We look forward to welcoming you back to The Swiss garden Resort and Spa during your next trip to Kuantan.
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malaysia
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 7, 2013 via mobile

I have read the review about the hotel here before I book it. I knew the hotel is running down and need to be up keep. However I Hv no other choice which could be better than this hotel, thus I booked it.
I check in at 8pm and request for king size bed. Finally my room being upgraded to deluxe seaview due to the deluxe room no more king size bed. Good start.
The room is spacious but only partial sea view, I think pool view will be more accurately. Well, the room really need to be refurbish as most of furniture look old. The king size bed is not that comfy compare to other Swiss garden hotel thus I think it has to be change as well.
Wifi is chargeable in room and the speed is sucks. I will rather to use 3G from my iPhone.
Breakfast selection is limited and the cafe need to be refurbish as well. The service is not that pleasant as most of the waitrer doesn't Hv smile face :)
The Chinese restaurant is quite good by providing dim sum during lunch hour. My son really enjoy the porridge.
We enjoy the beach front walk and swiing pool as well as spa
The hotel is undergoing refurbishment now, thus may expect noisy sound during day time
Oh ya there's night club in 1st floor thus may expect disco sound at night as well :)

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review, September 12, 2013
Thank you for the feed back given that would surely assist the Hotel to further improve and we have also discussed the issues with the relevant departments and progress on these areas will be seen in the coming days.
The renovation works are ongoing and would be completed by the 1st week of December 2013. We thank you for your valuable feed back and look forward to welcoming you back to the Swiss Garden Resort and Spa Kuantan during your next visit to the East Coast.
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Auckland, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

I have just returned from a tour around malaysia stopping at Mallacca,KL, Cameron Highlands
Kuantan and Penang I found the services room dinners& breafast the of all the other hotels I stayed in Swiss Gardens being the best
I am about to orghanise a tour from NZ for September 2014 and will stay a feww nights at the Swiss gardens

Room Tip: buy a local sim card only a few cents for a call back home
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review, September 6, 2013
Thank you for your kind words which without doubt are greatly appreciated by all of us. We shall look forward to the pleasure of welcoming you and your family back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
malaysia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 3, 2013 via mobile

Stayed in this hotel end of August. Hotel is run down and needs refurbishing. The room basin cracks. Staffs are friendly. Swiss Garden is supposed to be 5 star rating but I am giving this resort hotel only 3 star.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review, September 6, 2013
Thank you for taking the time to give us your experience and ratings during your recent stay with us in Kuantan. We have noted your feed back and as we are currently undergoing renovations to our rooms we do hope to welcome you back with these refreshed rooms on your next visit to Kuantan.
We do sincerely apologize for not meeting up to your expectations and will ensure that your next visit will truly be a great visit.
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Chennai
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 3, 2013

Stayed 4 nights on a business trip during the fasting month. The location is excellent and the beach is relatively wide and kept clean by the hotel. Hotel has only one restaurant and this was closed in the evenings for the Iftar buffet dinner. Was forced to eat dinners at the Swiss Deli that has a limited choice. There are no other decent restaurants within walking distance. Rooms are definitely aging and are in need of renovation. The closet in my bathroom was placed in an awkward corner that a well built person might find difficult to get in and out of. Level of service all over the hotel was good..

Room Tip: Get a sea facing room in one of the top floors.
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review, September 6, 2013
Thank you for selecting Swiss Garden Resort and Spa as your choice Hotel during your recent stay in Kuantan. We thank you for the positive feed back on the beach and we have also noted on your feed back regarding our rooms whereby currently 142 rooms are currently undergoing renovation which will be completed by the 3rd week of December 2013.
With regards to the Restaurants besides the Garden Terrace Restaurant whereby we had the Ramadhan buffet we also have the Chinese Restaurant and the Swiss Deli which are all opened during this period.
We once again thank you for the feed back and look forward to meeting up with you during your next stay with us at the Swiss Garden Resort and Spa Kuantan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Kuantan
#2 Spa Hotel in Kuantan
#3 Luxury Hotel in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
Official Description (provided by the hotel):
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 
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Also Known As:
Swiss-Garden Resort And Spa
Swiss-Garden Hotel Kuantan

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