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“3days 2nights stay - Nice stay and yummy jumbo satay n claypot vege” 3 of 5 stars
Review of Swiss-Garden Resort & Spa Kuantan

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Swiss-Garden Resort & Spa Kuantan
4.0 of 5 Hotel   |   2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia   |  
Hotel amenities
Ranked #6 of 39 hotels in Kuantan
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“3days 2nights stay - Nice stay and yummy jumbo satay n claypot vege”
3 of 5 stars Reviewed June 12, 2013 via mobile

Overall the location is good. We had lunch at the restaurant , the jumbo satay and the claypot vege were very yummy. Breakfast was fine. Staff at pool and frontdesk were friendly.
Booked the stay online for 3adult and 1 child but the room only has 3 towels. Request for additional towel and was told need to pay for it. After much clarification then hotel agree to give it to us for free.
There was a cockcroach in our room.
Other then this, everything was fine.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review, June 13, 2013
Thank you for selecting Swiss Garden Resort and Spa Kuantan as your choice Hotel during your recent stay. Your valuable comments on our a la carte food especially satay and also on the breakfast will help us in our quest to innovate excellence in everything that we do with the ultimate quest towards guest satisfaction in line with the Swiss garden International Brand standards that are always reviewed.
We also thank you for the positive feedback on our friendly staff which are our key towards reaching guest satisfaction.
We have also noted on your feedback regarding the towels, and remedial action has been immediately taken to ensure no repetition in the near future.
We have also intensified our monthly fumigation schedule and have noted your feedback on this.
Once again thank you for staying with us and we do hope that you would stay with us on your next visit to Kuantan.
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
Kuala Lumpur, Malaysia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 12, 2013

Went to this hotel during school holidays time with husband and two young kids (5 & 7 years old). We booked for the family packages. And the hotel upgrade us from garden view to pool view room. Give us the extra bed free of charge. And give us the choices of either seafood bbq buffet dinner or chinese set dinner. We are so surprise for the services and offers provided and truly satisfied compare to what we pay off.
The beach is very big and long. Kids are having fun playing kites, balls and play water on the sand. But since it's school holidays, the children is full with children. My sons actually only play water in the pool and really swim in the pool. Suggested that the hotel can build a small slide at the children pool. Children will have more fun and enjoy playing water.
The breakfast is good and enough. But the indoor restaurant space is too small. For those came late need to sit at outside the pool and there are some steps and small water fountain in between the indoor and ourdoor space. Since it's a family resort and childrens walking around to pick the food, it's not so safe go around with this design.
If you compare to 5 star hotel, maybe this is not your choice. But if you compare to the budget you have, this hotel should be one of your consideration.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review, June 13, 2013
Warmest greetings from all of us at Swiss garden resort and Spa Kuantan. Thank you for the positive feed back that you had written regarding your stay in Kuantan and we have also noted on your feed back regarding the pool and the Garden Terrace Restaurant.
In view of the anticipated large crowds for breakfast we had erected the canopy at the poolside to accomodate the large crowds.
Once again thank you for taking the time to give us your feed back which will only help us to improve further.
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Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 10, 2013

My family and I love Kuantan beach so much that we always go there on our short holidays and our no. 1 choice of hotel there, the Swiss Garden Resort! It has a clean and never crowded beach, two large pool (for kids and adults), an outdoor Jacuzzi, great choice of breakfast buffet, large rooms, friendly staffs and many other facilities for family holidays.

Although the hotel was fully occupied when we came, as usual the checking-in and checking –out was smooth and fast.

This time we were impressed with the breakfast buffet arrangement. The management had erected 2 large canopies so that the guests will be able to enjoy their breakfast facing the pool and without to wait long for seats. The f&b staffs were busy setting up new tables and chairs whenever the need arises!

However, we hope you could improve the tv receptions in the rooms as ours was blurry in terms of pictures and sounds. Also, the bathroom could do with a minor make over as there were cracks in the tiles and water not flowing smoothly from the shower. But these are very minor things that will not ruin our holidays at your hotel.

Kudos to the management and staffs of Swiss Garden Kuantan especially to Ms Nirma, Mr Kamal, Mr Fitri, Ms Faeizah (front desk) & Mr Saitu (f&b) for their great service and hospitality.

Room Tip: Rooms facing the sea has better view.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review, June 11, 2013
Thank you for selecting Swiss garden Resort and Spa Kuantan as your choice Hotel during your recent stay in Kuantan.
We thank you for the positive feed back on our staff and also on our product. We strive to improve and positive feed back as you have written will only spur us on to improve further and initiate creativity to ensure guest satisfaction at all times.
The breakfast at the poolside was created for the high spillover of guests for breakfast and to ensure guests had not only a good breakfast but a great view of the scenery reliving the calmness of the Resort amidst the large crowd.
Remedial measures are being taken to improve the TV reception, and the cracks in the tiles.
Our preventive maintenance programme will be commencing immediately after the school holidays.
Once again thank you for the positive feed back and we look forward to meeting up with you on your next visit to Swiss Garden Resort and Spa Kuantan.
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Petaling Jaya, Malaysia
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 9, 2013

We spent three days in Kuantan in early June Andrew picked the Swiss Garden because they had interconnecting rooms available at a decent price at short notice. To be honest, I wasn't expecting much, but was pleasantly surprised. The rooms are a bit dated but clean. Amenities aren't the best, but the basics are provided.

They have a large pool, which they managed to keep clean despite the school-holiday rush. Service by the pool is pretty basic - we got our cocktails in take-away coffee cups! - but it's great for the kids have a super time. The beach is wonderful, perhaps the best feature of the resort, but there's no service out there and the loungers are in pretty poor shape. There's no hassle, though, from vendors or touts pushing activities or goodies in your face. Nice and peaceful. The spa (called Samsara, I think) was also okay. At RM340 for an hour massage for both the wife and I, it wasn't expensive for a hotel, decent service, acceotable facilities, but it wasn't the best massage I've ever had, either.

The breakfast isn't fantastic, but it's pretty good. There's a decent mix of western and Asian food, they'll do eggs for you how you want them and there's plenty of fresh fruit. It was very busy, though, so we were left to fend for ourselves a bit, even though the staff tried hard to keep up with everyone. The coffee is awful, though. Industrial lukewarm brown liquid in a large metal "tank" with a tap. You get the idea?

Food is pretty decent and reasonably priced. For us, the highlight was the Chinese restaurant, which was great, with attentive and knowledgeable staff. The barbecue buffet dinner is something we should have given a miss.

All in all, decent quality, good service, great location. For the price, I couldn't have asked for more.

Room Tip: Away from the pool was quieter, particularly as the music at the pub is pretty loud at night.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review, June 11, 2013
Thank you for your positive comments on your recent stay at the Swiss Garden Resort and Spa Kuantan. These comments will only motivate us to strive towards exemplary guest satisfaction standards that are in line with our Swiss Garden Brand standards. The beach front is our focal selling point with it's serenity and it is almost like a private beach.
We have also noted your feed back on the rooms being dated, and we are in the midst of commencing our upgrading works for the Garden view rooms consisting of 142 rooms.
We would certainly look into the coffee during breakfast and we would also like to thank you for the positive feed back on the Chinese Restaurant. The staff would certainly be motivated by your positive feed back.
Once again thank you and we do look forward to meeting up with you on your next visit to Swiss garden Resort and Spa Kuantan.
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India
1 review
5 of 5 stars Reviewed June 7, 2013

Swiss Garden is a truly beautiful resort. We spent 3 days in the resort with my wife and two children. Everything is great there. The staff are friendly and very helpful. The rooms are comfortable and very spacious. We had a great time with my two children in the swimming pool and also there are lots of activities for children. The breakfast is also very good with a large choice of local and western food every day. Thanks to the Resort we had a great stay in Kuantan.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review, June 8, 2013
Thank you for taking the time to pen your thoughts on your stay at Swiss Garden Hotel Kuantan and we are indeed proud and inspired by your positive feed back that will spur us towards further improvising on our guest satisfaction programmes that are in line with our Swiss Garden International brand standards.
The breakfast buffet is alternated daily on local and western specialities and improvements are made based on customer feed back and remedial action is taken to ensure total customer satisfaction.
Once again thank you for staying with us and we look forward to meeting up with you on your next visit to Kuantan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 7, 2013

Stayed during peak season for 1 night. So, expected quite a bit of chaos, which it did happen.

Pros:
1. Nice, quiet and clean beach
2. Simple but sufficient facilities
3. Staffs are polite and friendly

Cons:
1. Should make more proper arrangement for guest who check-in during peak season. It took me 1 hour to check me in to my room even if i arrived a couple of hours late for check in.
2. Hard to get grab hold of housekeeping when you need anything from them
3. Loud music blast from the pub at ground floor throughout the night! Sleepless night.
4. Hotel did make the effort to cater for hike of patrons for breakfast but some food placed outside of the hotel is not properly covered and you can see flies all over the food with no staff looking after the food.

Room Tip: Don't choose rooms that is above the pub ever!
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review, June 8, 2013
Thank you for staying at the Swiss Garden Resort and Spa Kuantan and we have noted your feed back with concern and remedial steps will be taken to overcome having to wait despite checking in later.
We have alerted our Swiss Care department to ensure that all relevant calls requesting for items are promptly delivered. The breakfast that is placed at the poolside is mainly to cater to the large crowd, however we will ensure that the food is monitored by at least one staff.
We would also like to thank you for the positive feed back on our staff and also on the beach which is our focal selling point.
Once again our apologies for the shortcomings and do hope that you will give us an opportunity to serve you during your next visit to Kuantan.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 6, 2013 via mobile

We stayed here on 31st to 2nd June , travel with two kids , I booked deluxe seaview room n I'm so disappointed with the room not well kept can saw coackroach running around near to the fridge cupboard second the sink clogged and even I complain to customer care to change the room the officer replied fully booked cannot change . The morning buffet was good but not enough space ,we have to sit near to the pool in hot weather. Kids pool not deep , my kids really love the pool n enjoy swimming, overoll it's great location near to the beach

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review, June 7, 2013
Thank you for taking the time to highlight your experience during your recent stay in kuantan. We have taken note on the room condition and remedial actions have been put in place to ensure that there is no repetition of this in the near future.
We once again would like to apologize for the inconvenience caused and we do hope that you will give us an opportunity to serve you when you come down to Kuantan next and stay with us at the Swiss Garden Hotel.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Swiss-Garden Resort & Spa Kuantan

Also Known As:
Swiss-Garden Hotel Kuantan
Swiss-Garden Resort And Spa
Swiss-Garden Hotel
Swiss Garden Hotel Kuantan
Swiss Garden Hotel
Swiss Garden Resort
Address: 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Resort & Spa Kuantan 4*
Official Description (provided by the hotel):
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Resort & Spa, Kuantan (SGRSK), offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 
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