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“Great value for the price” 4 of 5 stars
Review of Swiss-Garden Beach Resort Kuantan

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Swiss-Garden Beach Resort Kuantan
4.0 of 5 Hotel   |   2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia   |  
Hotel amenities
Ranked #5 of 40 Hotels in Kuantan
Petaling Jaya, Malaysia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“Great value for the price”
4 of 5 stars Reviewed June 9, 2013

We spent three days in Kuantan in early June Andrew picked the Swiss Garden because they had interconnecting rooms available at a decent price at short notice. To be honest, I wasn't expecting much, but was pleasantly surprised. The rooms are a bit dated but clean. Amenities aren't the best, but the basics are provided.

They have a large pool, which they managed to keep clean despite the school-holiday rush. Service by the pool is pretty basic - we got our cocktails in take-away coffee cups! - but it's great for the kids have a super time. The beach is wonderful, perhaps the best feature of the resort, but there's no service out there and the loungers are in pretty poor shape. There's no hassle, though, from vendors or touts pushing activities or goodies in your face. Nice and peaceful. The spa (called Samsara, I think) was also okay. At RM340 for an hour massage for both the wife and I, it wasn't expensive for a hotel, decent service, acceotable facilities, but it wasn't the best massage I've ever had, either.

The breakfast isn't fantastic, but it's pretty good. There's a decent mix of western and Asian food, they'll do eggs for you how you want them and there's plenty of fresh fruit. It was very busy, though, so we were left to fend for ourselves a bit, even though the staff tried hard to keep up with everyone. The coffee is awful, though. Industrial lukewarm brown liquid in a large metal "tank" with a tap. You get the idea?

Food is pretty decent and reasonably priced. For us, the highlight was the Chinese restaurant, which was great, with attentive and knowledgeable staff. The barbecue buffet dinner is something we should have given a miss.

All in all, decent quality, good service, great location. For the price, I couldn't have asked for more.

Room Tip: Away from the pool was quieter, particularly as the music at the pub is pretty loud at night.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review, June 11, 2013
Thank you for your positive comments on your recent stay at the Swiss Garden Resort and Spa Kuantan. These comments will only motivate us to strive towards exemplary guest satisfaction standards that are in line with our Swiss Garden Brand standards. The beach front is our focal selling point with it's serenity and it is almost like a private beach.
We have also noted your feed back on the rooms being dated, and we are in the midst of commencing our upgrading works for the Garden view rooms consisting of 142 rooms.
We would certainly look into the coffee during breakfast and we would also like to thank you for the positive feed back on the Chinese Restaurant. The staff would certainly be motivated by your positive feed back.
Once again thank you and we do look forward to meeting up with you on your next visit to Swiss garden Resort and Spa Kuantan.
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532 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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India
1 review
5 of 5 stars Reviewed June 7, 2013

Swiss Garden is a truly beautiful resort. We spent 3 days in the resort with my wife and two children. Everything is great there. The staff are friendly and very helpful. The rooms are comfortable and very spacious. We had a great time with my two children in the swimming pool and also there are lots of activities for children. The breakfast is also very good with a large choice of local and western food every day. Thanks to the Resort we had a great stay in Kuantan.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review, June 8, 2013
Thank you for taking the time to pen your thoughts on your stay at Swiss Garden Hotel Kuantan and we are indeed proud and inspired by your positive feed back that will spur us towards further improvising on our guest satisfaction programmes that are in line with our Swiss Garden International brand standards.
The breakfast buffet is alternated daily on local and western specialities and improvements are made based on customer feed back and remedial action is taken to ensure total customer satisfaction.
Once again thank you for staying with us and we look forward to meeting up with you on your next visit to Kuantan.
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Petaling Jaya, Malaysia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 7, 2013

Stayed during peak season for 1 night. So, expected quite a bit of chaos, which it did happen.

Pros:
1. Nice, quiet and clean beach
2. Simple but sufficient facilities
3. Staffs are polite and friendly

Cons:
1. Should make more proper arrangement for guest who check-in during peak season. It took me 1 hour to check me in to my room even if i arrived a couple of hours late for check in.
2. Hard to get grab hold of housekeeping when you need anything from them
3. Loud music blast from the pub at ground floor throughout the night! Sleepless night.
4. Hotel did make the effort to cater for hike of patrons for breakfast but some food placed outside of the hotel is not properly covered and you can see flies all over the food with no staff looking after the food.

Room Tip: Don't choose rooms that is above the pub ever!
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review, June 8, 2013
Thank you for staying at the Swiss Garden Resort and Spa Kuantan and we have noted your feed back with concern and remedial steps will be taken to overcome having to wait despite checking in later.
We have alerted our Swiss Care department to ensure that all relevant calls requesting for items are promptly delivered. The breakfast that is placed at the poolside is mainly to cater to the large crowd, however we will ensure that the food is monitored by at least one staff.
We would also like to thank you for the positive feed back on our staff and also on the beach which is our focal selling point.
Once again our apologies for the shortcomings and do hope that you will give us an opportunity to serve you during your next visit to Kuantan.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 6, 2013 via mobile

We stayed here on 31st to 2nd June , travel with two kids , I booked deluxe seaview room n I'm so disappointed with the room not well kept can saw coackroach running around near to the fridge cupboard second the sink clogged and even I complain to customer care to change the room the officer replied fully booked cannot change . The morning buffet was good but not enough space ,we have to sit near to the pool in hot weather. Kids pool not deep , my kids really love the pool n enjoy swimming, overoll it's great location near to the beach

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review, June 7, 2013
Thank you for taking the time to highlight your experience during your recent stay in kuantan. We have taken note on the room condition and remedial actions have been put in place to ensure that there is no repetition of this in the near future.
We once again would like to apologize for the inconvenience caused and we do hope that you will give us an opportunity to serve you when you come down to Kuantan next and stay with us at the Swiss Garden Hotel.
Regards,
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London
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 2, 2013

Stayed for 6 days may 2013. Was nearly put off by some poor tripadvisor reviews but we had a great stay. Really good pool 5 ft deep and it must be 25 metres and very clean also a large childrens pool. The beach is really peacful and treelined lots of birds sandy and you walk into blissfully warm water. No watersports, so real peace and quiet. Breakfast had a good choice of all the usual and we ate dinner in the hotel most nights as the food was really fresh and well cooked. We did go across the road to a couple of local restaurants also really good food. Rooms are large as are beds. Maybe the decor is a little dark and gloomy in the rooms but they are clean with good bathrooms and balconies. The hotel was quiet when we arrived but very full at the weekend which was a public holiday but the staff remained helpful and cheerful and I must not forget the comfy and airy bar with good cocktails. Or indeed the room with table tennis and darts. We ended our stay relaxed well fed and possibly a little fitter

Room Tip: Definitely go for seaview top floor
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review, June 3, 2013
Thank you for taking the time to pen your thoughts during your stay at the Swiss Garden Resort and Spa Kuantan. The satisfaction of your stay has truly inspired all of us and we are even more motivated to further enhance customer satisfaction. We had recently enhanced our beach by adding a rubble wall and the beach is raked twice daily. We truly appreciate that you had an enjoyable stay and look forward to welcoming you back during your next visit to Kuantan.
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Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 30, 2013

Swiss-Garden Resort & Spa in Kuantan is a fantastic Hotel with delicious and huge varieties of food to choose from. Also the hotel staff are friendly and helpful. The facilities are well kept with daily activities for thee whole family to enjoy at a some free and others a minimum charge

Room Tip: Rooms facing the sea looks calming
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review, May 31, 2013
Warmest greetings from Swiss Garden Resort and Spa Kuantan and thank you for making us your choice Hotel during your recent stay in Kuantan.
We are pleased that you have had an enjoyable stay at the Hotel and these kind words will further motivate us to strive even further towards exemplary guest satisfaction standards which are all part of the brand standards set by the Swiss garden International group.
We do hope that you will stay at the Swiss Garden Resort during your next trip to kuantan and once again thank you from all of us at the Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melaka, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 30, 2013

Hi, been here early April 2013 for business trip..this hotel is perfect for family trip..we stayed for 2 night here & had a very pleasant stay..
The only thing i like to highlight is the parking space for the resident..it quite far & we had climb up the hill to get to the lobby..i had problem with my knee & ask for the valet parking, cost me rm30 per day..not to risk my holiday so i took it for 2 days..lucky for me because the next day of our stay, the parking was full ;b..the lobby was so nice and the exterior design is fantastic..the water element was really creative..the hotel really win the guest heart right after we step into the lobby..ok enough about the lobby, see it to believe it..
The service given by the front desk was good & polite..the staff was professional..they will escourt u until ur room..
Inside the room..hmm i can say that it doesn't reflect the 'paradise view' at the lobby..it is nice but for me the design is quite old & need to be refurnish..maybe the management will something about it in the future..
Well, thats all my view for this hotel..they had done a good job & wish it will not end here..i will come again to this hotel for more pleasure..

  • Stayed April 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review, May 31, 2013
Thank you for selecting Swiss Garden Resort as your choice hotel during your recent stay in Kuantan. We thank you for the positive feed back on the services rendered during your stay and we have also noted your feedback on the rooms. We are embarking on our renovation upgrading exercise for the garden view rooms consisting of 142 rooms which will commence on the 8th July 2013. We have also just completed our beach upgrading which included the rubble wall being put in place.
Your feed back has certainly motivated us to strive harder and maintain if not exceed guest expectations in everything that we do at the Resort.
We look forward to welcoming you back to the Resort during your next visit to Kuantan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Kuantan
#2 On the Beach Hotel in Kuantan
#3 Luxury Hotel in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
Official Description (provided by the hotel):
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 
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Also Known As:
Swiss-Garden Hotel Kuantan
Swiss-Garden Resort And Spa

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