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“Great view” 3 of 5 stars
Review of Swiss-Garden Resort & Spa Kuantan

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Swiss-Garden Resort & Spa Kuantan
4.0 of 5 Hotel   |   2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia   |  
Hotel amenities
Ranked #6 of 39 hotels in Kuantan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great view”
3 of 5 stars Reviewed June 6, 2013 via mobile

We stayed here on 31st to 2nd June , travel with two kids , I booked deluxe seaview room n I'm so disappointed with the room not well kept can saw coackroach running around near to the fridge cupboard second the sink clogged and even I complain to customer care to change the room the officer replied fully booked cannot change . The morning buffet was good but not enough space ,we have to sit near to the pool in hot weather. Kids pool not deep , my kids really love the pool n enjoy swimming, overoll it's great location near to the beach

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review, June 7, 2013
Thank you for taking the time to highlight your experience during your recent stay in kuantan. We have taken note on the room condition and remedial actions have been put in place to ensure that there is no repetition of this in the near future.
We once again would like to apologize for the inconvenience caused and we do hope that you will give us an opportunity to serve you when you come down to Kuantan next and stay with us at the Swiss Garden Hotel.
Regards,
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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London
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 2, 2013

Stayed for 6 days may 2013. Was nearly put off by some poor tripadvisor reviews but we had a great stay. Really good pool 5 ft deep and it must be 25 metres and very clean also a large childrens pool. The beach is really peacful and treelined lots of birds sandy and you walk into blissfully warm water. No watersports, so real peace and quiet. Breakfast had a good choice of all the usual and we ate dinner in the hotel most nights as the food was really fresh and well cooked. We did go across the road to a couple of local restaurants also really good food. Rooms are large as are beds. Maybe the decor is a little dark and gloomy in the rooms but they are clean with good bathrooms and balconies. The hotel was quiet when we arrived but very full at the weekend which was a public holiday but the staff remained helpful and cheerful and I must not forget the comfy and airy bar with good cocktails. Or indeed the room with table tennis and darts. We ended our stay relaxed well fed and possibly a little fitter

Room Tip: Definitely go for seaview top floor
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review, June 3, 2013
Thank you for taking the time to pen your thoughts during your stay at the Swiss Garden Resort and Spa Kuantan. The satisfaction of your stay has truly inspired all of us and we are even more motivated to further enhance customer satisfaction. We had recently enhanced our beach by adding a rubble wall and the beach is raked twice daily. We truly appreciate that you had an enjoyable stay and look forward to welcoming you back during your next visit to Kuantan.
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Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 30, 2013

Swiss-Garden Resort & Spa in Kuantan is a fantastic Hotel with delicious and huge varieties of food to choose from. Also the hotel staff are friendly and helpful. The facilities are well kept with daily activities for thee whole family to enjoy at a some free and others a minimum charge

Room Tip: Rooms facing the sea looks calming
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review, May 31, 2013
Warmest greetings from Swiss Garden Resort and Spa Kuantan and thank you for making us your choice Hotel during your recent stay in Kuantan.
We are pleased that you have had an enjoyable stay at the Hotel and these kind words will further motivate us to strive even further towards exemplary guest satisfaction standards which are all part of the brand standards set by the Swiss garden International group.
We do hope that you will stay at the Swiss Garden Resort during your next trip to kuantan and once again thank you from all of us at the Resort.
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Melaka, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 30, 2013

Hi, been here early April 2013 for business trip..this hotel is perfect for family trip..we stayed for 2 night here & had a very pleasant stay..
The only thing i like to highlight is the parking space for the resident..it quite far & we had climb up the hill to get to the lobby..i had problem with my knee & ask for the valet parking, cost me rm30 per day..not to risk my holiday so i took it for 2 days..lucky for me because the next day of our stay, the parking was full ;b..the lobby was so nice and the exterior design is fantastic..the water element was really creative..the hotel really win the guest heart right after we step into the lobby..ok enough about the lobby, see it to believe it..
The service given by the front desk was good & polite..the staff was professional..they will escourt u until ur room..
Inside the room..hmm i can say that it doesn't reflect the 'paradise view' at the lobby..it is nice but for me the design is quite old & need to be refurnish..maybe the management will something about it in the future..
Well, thats all my view for this hotel..they had done a good job & wish it will not end here..i will come again to this hotel for more pleasure..

  • Stayed April 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review, May 31, 2013
Thank you for selecting Swiss Garden Resort as your choice hotel during your recent stay in Kuantan. We thank you for the positive feed back on the services rendered during your stay and we have also noted your feedback on the rooms. We are embarking on our renovation upgrading exercise for the garden view rooms consisting of 142 rooms which will commence on the 8th July 2013. We have also just completed our beach upgrading which included the rubble wall being put in place.
Your feed back has certainly motivated us to strive harder and maintain if not exceed guest expectations in everything that we do at the Resort.
We look forward to welcoming you back to the Resort during your next visit to Kuantan.
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Kuala Lumpur
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 29, 2013 via mobile

We had a short family vacation on 26 May onwards. It was schools holidays hence breakfast queues were long. The hotel is located by the beach, pool was good for kids but no slides or rides. The towel counter at the pool was bad. They kept running out of towels all the time. The room was fair except for the noise level in the corridors can be clearly heard in our room. When your neighbors shuts his door, the noise gets transmitted. They need to fix it. The bed sheets needs to be newer ones as it looks worn out. The front desk people was friendly and courteous. The food was average as we ate out most of the time. Tough to get good and clean places. Tried Pak Su restaurant, which I thought it was overrated.

Stayed May 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review, May 30, 2013
Thank you for selecting Swiss Garden Resort and Spa as your choice hotel during your recent stay in Kuantan.
We have noted your feed back during your recent stay in Kuantan and remedial action has been taken on the towels at the poolside to ensure sufficient stock at all times. We truly apologize for this incident .
We have noted on your positive feed back on the Front office services and this feed back will further motivate them to greater heights on customer satisfaction.
We once again thank you for taking the time to give us this feed back which will further spur us to improve.
We look forward to welcoming you back to Swiss Garden Resort and Spa on your next visit to Kuantan.
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Kuala Lumpur
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 28, 2013

We returned to Swiss Garden again after 4 years and the room is still well maintained as last time. The housekeeping is good and there's basically nothing to complain about the room,swimming pool and its beach.The breakfast was disappointing and didn't even have our norm Nasi Lemak. My cutlery set (laid on our table), was dirty, like someone had used it which is gross, so I had to take the cutlery set from another table.
One thing that really disturbed us though. We were walking around the swimming pool in the morning and there were rabbits (in cage) and tortoise at the pool counter (for kids session). I pointed out to the pool guy that one of the rabbit is wounded but he laughed and said they won't die that easily!He then took out the rabbit forcefully from the cage and hit it in front of me to show the rabbit is still fine! We were horrified at how the animals were treated and being left in cage so near to harsh sunlight and weather.
Please don't keep the poor animals for the sake of entertaining little kids and let them getting abused by your staffs!!

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review, May 30, 2013
Thank you for selecting Swiss Garden Resort and Spa as your choice hotel during your recent stay in Kuantan.
We have noted your positive feed back on the rooms and we would also be renovating our Garden view rooms from the 8th July onwards as part of our refurbishment projects.
We have also noted your feed back on the breakfast, especially on the Nasi Lemak which currently is alternated between other specialities like Nasi Padang on a daily basis.
Your point on the cutlery has been noted and preventive measures have now been implemented especially during breakfast.
Remedial action has also been taken after your feedback on the rabbits and tortoise.
We sincerely thank you for taking the time to highlight these issues and we have also taken immediate corrective action to improve.
We do hope that you will stay at the Swiss Garden Resort and Spa during your next visit to Kuantan.
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Singapore, Singapore
1 review
5 of 5 stars Reviewed May 22, 2013

The resort is really beautiful but what really impressed us was the beach which was really relaxing. The services of the Hotel are really genuine whereby you can see the staff are really concerned of their guests. The breakfast and dinner buffets at the main restaurant were very tasty and during the duration of our stay we had all our meals there. The rooms were clean but were a bit old. We will recommend this Hotel to our friends.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review, May 23, 2013
Thank you for selecting Swiss Garden Resort and Spa as your choice Hotel during your recent stay in Kuantan. We are are glad that you have especially enjoyed the services rendered by our associates who will be further motivated by your positive feed back.
The breakfast and Dinner menus are continously upgraded to suit the taste of our esteemed guests.
We look forward to meeting up with you on your next visit to Kuantan, staying with us at the Swiss Garden Resort and Spa .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Swiss-Garden Resort & Spa Kuantan

Also Known As:
Swiss-Garden Hotel Kuantan
Swiss-Garden Resort And Spa
Swiss-Garden Hotel
Swiss Garden Hotel Kuantan
Swiss Garden Hotel
Swiss Garden Resort
Address: 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Resort & Spa Kuantan 4*
Official Description (provided by the hotel):
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Resort & Spa, Kuantan (SGRSK), offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 
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