My wife and I spent a week at this hotel in November 2012, on a time-share exchange through Interval International. Upon check-in, we were assigned a room with a serious leak from the bath tub faucet. If the housekeeping staff had used water while cleaning, they should have noticed the water leak. We had already unpacked when the problem was discovered. However, we were transferred to another room. The breakfast buffet offered both eastern, and western dishes, although they did not replenish certain dishes promptly. On a couple of occasions, we had to speak to one of the staff about it. The most disappointing part of our stay was the Chinese Restaurant. Although we wanted to try the Special of the day which was a "buffet" style meal, in which one could order items from a wide selection of menu items, we were told not to order from this menu unless we were really hungry. We were encouraged to order from the regular menu. It cost us more than double the price of the "buffet" and we came away both hungry and disappointed. This is a scam, as it appeared that it was not in their interest to allow two guests to order from a "buffet" menu. Thanks to the floor manager who is a mature oriental lady. The hotel has a great spa, which my wife used.
- Official Description (provided by the hotel):
- Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more less
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- Also Known As:
- Swiss-Garden Resort And Spa
- Swiss-Garden Hotel Kuantan