We had booked 3 seaview room. The room were well kept eventhough the furnishing is a little dated. great beach and view.
However, there are things that I felt seriously need some action and improvement. We were horrified with the amount of flies found mingering on all the foods on the breakfast table and all guests table. I'd never seen anything like that in any resorts or hotels. I immediately lost appetite once I saw this. How do they expect guests to eat all the food with hundreds of flies flying around the restaurants. They should have done some pest control measure to prevent this or otherwise it must be serious hygienic issue here. When we ask for cutleries, we were told to serve ourselves. Nevermind, I went ahead to collect the cutleries at the entrance of restaurant, but to my horrid the spoon were still sticked with butter and jam. This is really unacceptable for a 4star resort. furthermore, we paid much more during the hari raya peak season to get such service.The resorts may say they are lack of staffs but to the guests this is not their business. They are there to enjoy their stay. The resorts had been in business for years and they should be experience enough to handle peak season and hygienic issue.
The gym room and the game room were too outdated and cramped in one place. It's time for the managment to do some refurbishment here.
- Official Description (provided by the hotel):
- Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more less
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- Also Known As:
- Swiss-Garden Resort And Spa
- Swiss-Garden Hotel Kuantan