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“Affordable hotel in Kuantan town” 3 of 5 stars
Review of Hotel Sentral Kuantan

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Hotel Sentral Kuantan
3.0 of 5 Hotel   |   45P Jalan Besar | Kuantan, Pahang, Kuantan 25000, Malaysia   |  
Hotel amenities
Ranked #7 of 40 Hotels in Kuantan
Klang
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Affordable hotel in Kuantan town”
3 of 5 stars Reviewed March 9, 2013

Staffs are friendly, plenty of parking spaces. Room is OK and clean.
Breakfast is within expectation considering the affordable price that we pay for the room.
Located in Kuantan town by the Sg Kuantan..

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, March 26, 2013
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you enjoyed the clean and comfortable room, and most of all you are satisfied with the hotel location though is very much debated topic

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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71 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • French first
  • German first
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English first
Kuala lampur
Top Contributor
64 reviews 64 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed February 13, 2013

First time we traveled to eastern coast of Pahang State, Malaysia to the South China Sea.

Stayed in Central Kuantan Hotel (spelled as "Sentral") during Chinese new year 2013 for a night while reaching there after driving 258 Km off Kuala Lumpur on a wonderful hi-way..

Booked two rooms over the phone and I find an extremely easy booking process and very friendly booking lady. We took two Deluxe rooms (one double and one triplet bed). Double bed room outside window view was the Kuantan river whereas other room had a partially river and road.

LOCATION:

Ideally located in the heart of Kuantan tow business center

ROOM

Comfortable beds and nice modern clean bathrooms with clean towels, hair dryer, shampoo and electrical water heater for shower, 32 inch slim TV with 12 local channels including NGS and western movies on, tea kettle with two small water bottles (complimentary)No lamps

BREAKFAST

Hotel's restaurant was far too small for so many guest to handle at one time which was probably the only drawback in this hotel. Too many guests were visiting due to long weekend in Malaysia.

Breakfast was worth of its money; fried and boiled eggs, beans, sausages, rice, assorted breads,cupcakes, orange juice, water and tea and coffee.

Staff was attentive and quick despite crowd

PARKING

Not proper parking. I luckily parked my car in front of the hotel under the tree and next morning we have to clear off the bonnet all the falling leaves. Be careful if you park the car there.

Rent RM 390 for two rooms per night including 5 persons breakfast.

Room Tip: Ask for a Deluxe room with riverside view. Superior room has no view.
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, February 24, 2013
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you found our staff are friendly and helpful and you enjoyed the clean and comfortable room, and most of all you are satisfied with the hotel location though is very much debated topic

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 24, 2013 via mobile

Stayed in 2 deluxe room (interconnecting) just for a night. We satisfied with the rooms which is clean and nicely decorated. They provide ample parking space and no need to buy the parking coupon. I think they need to improve a little bit on breakfast spread. But with the amount of money we paid, we can't say more. If u are on a tight budget, i recommend this hotel.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, January 26, 2013
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location and you enjoyed your stayed with us at Hotel Sentral.

Between, thank you for pointing to us the issue in regards of the breakfast foods. We had addressed the issue and hopefully on your next visit, you’ll be able to notice the positive improvements.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 18, 2012

Absolutely had no idea where to stay for that night, in that same time not willing to spend more than RM200 for only several hours of checked-in, hence Hotel Sentral it is. RM107 for a night. When we paid for that, my only hope is to have a good bed for us to sleep. And the room, please don't be so dodgy T_____T Owh, thank you Trip Advisor's travellers photos too, because that's how we landed at this hotel.

My findings?

Hotel Sentral Kuantan is astounding! Quality service, terrific value and perfect location. :) Very recommended.

Hotel is strategically located on the main street (Jalan Besar). Check in process was fast and easy and the front desk was friendly too. Room was nice enough, good sized, considering the price that we paid, RM107 per night! El cheapo! Clean and tidy. Well equipped with minibar, coffee making set, heater, hair dryer, flat screen tv, safe box and all in good working condition. No baby cot available tho.

Breakfast was decent and ok for its class. Asian oriented and not much of western choices. But even if it doesn't suit your taste, food stalls and restaurants, everything is just a walk away.

Negative points? Nothing so bad as we can still tolerate to each of it, well remember the price we paid? Heheh. Small lift that seriously could just fit us 2 adults, 2 toddlers and 1 luggage, not anything more. Slamming door closing sound, maybe due to the poor wall material and whatnot. And, very limited parking space. Make sure you pay the parking fee or else you will be fined by local authority. :P

So, if you are coming to Kuantan and looking for a decent 3 stars hotel, Hotel Sentral is one that worth to be considered. :) Reasonable price, value for money ;)

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, December 28, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location and you enjoyed your stayed with us at Hotel Sentral.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 3, 2012

I stayed here for 4 days 3 nights recently on 25/11/12 - 28/11/12 (standard room). The hotel has a great location which is near to the city center, Teluk Cempedak and Tg. Lumpur. It's a new hotel, still looks fresh and the room was small but comfortable. The toilet was clean. The breakfast spread was simple, limited options but tasty.

The only problem that I had with this hotel was that the male receptionists there were quite rude. They were unfriendly during my checked in, and even rude to me when I tried to make a booking via phone call about 1 month before my stay there.
Through out my stay, there was no wifi connection. There was no notice put up at the reception desk to inform /update the guests about the connection problem.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, December 7, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location when you stayed with us at Hotel Sentral.
Thank you for pointing to us the issue in regards the unfriendly staffs. We will addressed and investigate the issue and hopefully on your next visit, you’ll be able to notice the positive improvements.

We await your return as our esteemed guest on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melaka, Malaysia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 21, 2012

Went to Kuantan for weekend getaway. Managed to book this hotel. The price is affordable. The room is spacious and trendy. The service was good. Location-wise is ok. We didn't believe that we get such good room and services with the amount that we paid for. Furthermore, they just open up the rooftop for the viewing area and cafe. From this rooftop, you could see Kuantan city's skyview.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, November 26, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral !

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location and your stay with us at Hotel Sentral.We are glad to know that you enjoyed our Roof Terrace Coffee House which enables you to see the Kuantan City's view.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 19, 2012

Went Kuantan the other day and saw this hotel in tripdvisor. Yea, as what other travellers said, it's great and worth for the price. Service crew is friendly but check in process takes forever, rooms are great and comfortable. Breakfast is not great either. Location wise, it's located in the middle of the town and it's pretty convenient. Overall experience is just uplifting and yea, definitely will come back again

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sentral Kuantan

Address: 45P Jalan Besar | Kuantan, Pahang, Kuantan 25000, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 40 Hotels in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Sentral Kuantan 3*
Number of rooms: 97
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