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“Villa for improvement” 1 of 5 stars
Review of Eastern Pavilion Boutique Resort & Spa

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Eastern Pavilion Boutique Resort & Spa
Lot 1303 | Mukim Sungai Karang, Kuantan 26080, Malaysia   |  
Hotel amenities
Ranked #11 of 39 Hotels in Kuantan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Villa for improvement”
1 of 5 stars Reviewed November 11, 2012 via mobile

this villa is strategically located On the main road of Cherating. staff from reception, f & b and housekeeping were friendly, though clearly lack of training. We stayed in perak pavillion and after check-in we were served with light snacks comprising of cake rolls, tea and sandwiches for 2. The private pool is clean but rather small with not much privacy as passers-by would be able to easily see the pool. On the second day we noticed the following:-
-Poor breakfast for the amount paid and sharing with holiday villa.
- poor housekeeping services I.e, towels not replaced, shower gel not replenished, takes an hour for housekeeping to arrive after a call.
- rooms are only up to perhaps 3 star standard and not for what we paid for which is rm500 per night.

Overall, for a boutique resort it requires a number of improvements.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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10 reviews from our community

Traveler rating
    2
    1
    4
    1
    2
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5
Solo
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Business
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Any
English first
Kuala Lumpur, Malaysia
Top Contributor
66 reviews 66 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed August 3, 2012

a really bad joke. Touting themselves a luxury pavilions. Definitely not. A concrete bordered plunge pool doesn't make luxury. Those are very average 2-3 star chalets. Small stuffy bedrooms. Very basic bathroom. Tiny TV with fuzzy picture. Whatever the price they charge it is a rip off. Not much better than the hotel (holiday villa) they are actually part of.

Room Tip: no hope ! all bad
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  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 13, 2011

We booked Eastern Pavilion but were not told it was part of the 3 Star Holiday Villa. All the services were shared including a very sub-standard pool with sunbeds that were at least 20 years old and extremely uncomfortable. Service was non-existent, there were no sunbeds to speak of on the beach and certainly no beachside or poolside service was provided. Breakfast was very poor with a limited selection and horrible coffee. The location of the hotel was at the bottom of a drive off a very busy road. Any local restaurants were also on the main road and some of them were not keen to serve Westerners. The beach was fabulous but not made use of. We hired a car but even with that facility there really was nothing to do. The local town of Cherating was very quite with 3 open restaurants. We were also bitten badly by mosquitos. We came home needing another holiday to recover.

Room Tip: Don't go.
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  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eastern Pavilion Boutique Resort & Spa

Address: Lot 1303 | Mukim Sungai Karang, Kuantan 26080, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa
Hotel Style:
Ranked #11 of 39 Hotels in Kuantan
Price Range (Based on Average Rates): $$$
Number of rooms: 12
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