Firstly we booked a family room at the Caribbean Bay. But after taking our money we were then rang up and told the Caribbean Bay was closed but we would be put in the Arabian resort. So no funfair as advertised. A bad start.
Our room in the Arabian resort was not clean – there were dirty marks all over the walls. Also the fridge didn’t work. I rang reception who said that housekeeping would fix it. Nobody came!
None of the power points worked in the back bedroom. So no TV, and we could not plug in any of our own devices, and there was a leak in the bathroom sink.
After complaining numerous times to reception, eventually on the Friday morning someone came to fix these things.
It got worse, on Friday evening there was the most horrible and loud karaoke party taking place by the pool directly underneath our window. It was scheduled to go on till 11pm and none of my children (or my wife and I) could sleep or do anything above the din.
Other complaints. Almost all the ‘hot’ dishes at the breakfast buffet were cold; and the advertised safari park is almost entirely empty as it is not even close to completion yet. Why open it to the public now?? The worst tour of my life.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Asiatravel.com Holdings, Agoda, Priceline, Tingo, Orbitz, BookingOdigeoWL, Hotels.com, Venere and Otel so you can book your Bukit Gambang Resort City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Bukit Gambang Resort City Hotel Kuantan