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“This is not yet a good place to be” 3 of 5 stars
Review of Bukit Gambang Resort City

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Bukit Gambang Resort City
3.5 of 5 Resort   |   Jalan Bukit Gambang Utama, Kuantan 26300, Malaysia   |  
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2D1N Arabian Bay Resort
Ranked #16 of 40 Hotels in Kuantan
Kota Bahru, Kelantan, Malaysia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“This is not yet a good place to be”
3 of 5 stars Reviewed September 10, 2012

Family vacation that suppose to be a good one transform into Dusty Rooms, Dirty Toilet, Non functional Hot shower, lack of toiletteries, sick horse, VERY crowded Waterpark .. in short it is not as good as advertised..

Breakfast, Lunch, Dinner is a TOP POINT.. if this place is within 100km radius from ur place.. place visit it.. worth the money.. BUT if u r out by 1km.. i think u should u consider no no.. anyway children r happy..

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zoesoo, at Bukit Gambang Resort City, responded to this review, September 11, 2012
Dear Sir / Madam,

Warmest greetings from Bukit Gambang Resort City!

First of all thank you for choosing Bukit Gambang Resort City as your family holiday destination.

Secondly we would like to offer our utmost apologies for the bad experiences that you & your family had during the stay in Bukit Gambang Resort City. Your comments are very important to us in order for us to improve for better services. Rest be assured that your message had been forwarded to the resort management for their attentions & actions.

Once again, our sincere apologies and we hope that we can have the opportunity to serve you & you family again in future.

Best regards,
Zoe Soo
Executive, Marketing & Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 26, 2012

This place is so bad we just don't know where to start. From the reception where we waited 3 WHOLE HOURS to check into musty, poorly maintained rooms, this place is definitely not worth any penny you spend on. In fact, we wouldn't even stay here for free. There was a family who stormed back to the reception because they were checked into a room which is already occupied! Imagine the shock on both sides when they opened the room door! Breakfast was so miserable with few pieces of stale breads left if you went later than 9am. Worse hotel experience ever (although the staffs tried their level best but just couldn't cope with the number of guests during the school holidays). Even the water park is not worth the time. Give this place a miss.

  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
56 reviews 56 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 20, 2012

I was delighted with the overall of this resort and love it set up.

The waterpark was good and set up was excellent except with too small and crowded with the water quality not that good.

Food are acceptable but still I prefer outside food the the resort one!

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zoesoo, Executive, Marketing & Communications at Bukit Gambang Resort City, responded to this review, September 28, 2012
Dear Sir / Madam,

Warmest greetings from Bukit Gambang Resort City!

First of all, we would like to thank you for choosing Bukit Gambang Resort City as your holiday destination.

Secondly, we would like to offer our utmost apologies for the inconvenience caused during your stay in the resort city.

As for the information available at Pahang Tourism Board, we will surely double check with the department about the information posted in order to avoid misunderstanding in the future. We will also keep the tourism board update from time to time to ensure the information they provide to tourists is accurate.

Bukit Gambang Water Park is 100% completed. The construction that you have seen beside the water park is our upcoming attraction - Bukit Gambang Safari Park. We will ensure that there is sufficient information to inform all the water park visitors that there are constructions going on for our next upcoming attractions. We apologize for any inconvenience caused.

We will surely forward your comments about the room package rates to the management attention. We hope that we will have the packages with reasonable prices & value for money.

Once again, thank you very much on your comments & suggestions, and we hope to serve you again in the near future.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
68 reviews 68 reviews
36 hotel reviews
Reviews in 49 cities Reviews in 49 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed July 30, 2012

It was from a travel fair that we got to know of this resort. The place is quite remote....there are is one and only restaurant in the resort. Thus unless u drive u have to eat all your meals there. And mostly I think it's either church group or company event that are held there. Thus u can imagine the breakfast CROWD!
The room is big but and furnished but still there are lots of echo. And DUSTY, which I was worried about as my son has sensitive eyes! Lucky we only stayed there for a night.
At the water theme park, it was great. Both the boys had fun! But u need to pay to take a tram fr the resort to the theme park, though it is a short walk but under the strong sun, few would think about walking.
The rest of the resort has yet to be completed thus no comment on that.... No sure if we will visit again as it is really located 2/3 way of the island.
Oh yah not forgetting to mention about the check in process, it sucks! Queue number!! Very stupid when there is so many counters!

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 30, 2012

My dad owns a unit of the apartment. So we go there every year since 2010. Every year we visit the place, it kinda got worse. The room is quite clean, but the bathroom needs a better shower and a curtain. The waterpark needs to be cleaner, and the rules like no smoking needs to be strictly implemented. i saw a few uneducated fellow smoking at the wavepool on their tubes. I found the workers there to be from the surrounding community and they are allowing their friends cut the long queue. The food price in the park is still relatively cheap comparing to the likes of Sunway Lagoon in the Klang Valley. But Sunway Lagoon can certainly give me a much more better experience than you all though i had to spent much more money. The buffet meals are all overpriced and of lousy quality. I remember during my last year visit, the guy making the roti canai was terribly slow and the roti turn out bad too. Zero value for the money paid for the buffet.

Room Tip: its about the same. not much view but try to get a room not close the kitchen.
See more room tips
  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KL
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 27, 2012

We arrived on a Saturday afternoon. As we couldn't check in yet, we decided to try our luck with the water park. The water park was packed to the rafters. People everywhere and it was extremely chaotic. The pools were littered with debris and most of the people in the pool were not in appropriate swim wear. The wait for some rides were extremely long as well. I can safely say that I probably would never visit the water park again.

The resort was average. Room smelled musty. I presume that they do not get much traffic during the weekdays. The shower was just a trickle in one of the rooms and the living room furniture was too uncomfortable for watching tv....the tv channels are not great either.

The children enjoyed the funfair at night. A small scale carnival type thing.

All in all, it's a long hike from civilisation and really nothing much to offer.

Stayed July 2012, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 17, 2012

Carribean Resort , Bukit Gambang - I've been there 2 times. 1st trip on Nov , My company organize Annual Dinner....I & my family really had a lot fun & party....2nd i went recently on 30/06/12 for celebrate my birthday....yesssss its nice place....The water park was very clean....my son maxmimum enjoy.....feel wana going again & again !!!!

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bukit Gambang Resort City

Address: Jalan Bukit Gambang Utama, Kuantan 26300, Malaysia
Phone Number:
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#5 Top resorts Hotel in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bukit Gambang Resort City 3.5*
Number of rooms: 578
Official Description (provided by the hotel):
Bukit Gambang Resort City (BGRC) is a premier integrated destination resort city with Multiple Attractions in One Location. Nestled within a natural environment sprawling across 727 acres of secondaru jungle, BGRC is strategically located 218km from Kuala Lumpur and 35km before Kuantan, Pahang. BGRC is easily accessible via the East Coast Exressway, and also by flight from Penang, Kuala Lumpur and Singapore to Kuantan Airport, a mere 27km to the resort. ... more   less 
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Also Known As:
Bukit Gambang Resort City Hotel Kuantan

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