This is one of the worst hotels I have stayed in for a very long time. Large, bare rooms (minimal furnishing), dirty linen (we had to get housekeeping to change everything from the comforter to the pillowcases, etc.) and the bathroom looked like it was going to fall apart. The shower was either boiling hot or freezing cold! The room smelled dusty and musky so thankfully there were a number of windows that we could open to air out the room.
The service is appalling. We checked-in past 4pm (check-in time is at 3pm) and were told that our room wasn't ready and that it would be another 40 minutes (we were eventually given our room 20 minutes later). Front desk didn't offer any apologies but gave us a voucher for 2 fruit punches at the bar, which was closed for a private function. Housekeeping didn't apologise for the dirty and ripped sheets either.
Location-wise it isn't that great either. Apart from the few shops and restaurants on the property itself, you have to drive to get everywhere else.
The only good thing was the food at breakfast and the wait staff at the coffee house were efficient and attentive.
Did not use the pool but from what I saw, it looked like it could use a good clean!
- Official Description (provided by the hotel):
- Perched at 1,628 meters above sea level, surrounded by majestic mountains and gentle undulating valleys, Copthorne is the only resort situated at the highest accessible point of highlands. The Resort offers accommodation option of a tudor-styled apartments or a hotel block and complemented with 3 restaurants, a swimming pool, a gymnasium, tennis and squash courts. Recreational activities available include country-side tours, guided nature walks, jungle trekking, 4x4 adventure and organised visits to the Semai village. ... more less
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- Also Known As:
- Equatorial Cameron Highlands Hotel Brinchang
- Equatorial Hotel Cameron Highlands
- Equatorial Resort Cameron Highlands
- Copthorne Hotel Cameron Highlands Brinchang