We went to this hotel as two families with children. We paid extra for the 'executive lounge' access only to find they cleared away all the soft drinks during the day, meaning drinks only available for the children during the 'cocktail hour' - a couple of cokes each becomes very expensive!! Additionally one of the ladies in our group asked for a cocktail during the cocktail hour only to be told they do not serve cocktails.
When it came to check out, the bill presented was higher than we had been quoted during check in. The manager was called and he told us he 'had a business to run' and if we demanded the lower rate (as advertised right beside the check in desk), he would take the difference from the counter girls salary - this check out experience completely ruined our stay!
- Official Description (provided by the hotel):
- The only 5-star hotel in Labuan, Grand Dorsett Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Grand Dorsett Labuan truly inspires! ... more less
- Reservation Options:
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- Also Known As:
- Grand Dorsett Labuan Hotel Labuan Island
- Sheraton Labuan
- Labuan Sheraton
- Grand Dorsett Hotel Labuan