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“Enjoyable stay spoiled by check out experience” 3 of 5 stars
Review of Dorsett Grand Labuan

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Dorsett Grand Labuan
5.0 of 5 Hotel   |   462 Jalan Merdeka, Labuan Island 87029, Malaysia   |  
Hotel amenities
Ranked #1 of 10 Hotels in Labuan Island
Seria
Top Contributor
67 reviews 67 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
“Enjoyable stay spoiled by check out experience”
3 of 5 stars Reviewed October 11, 2013

We went to this hotel as two families with children. We paid extra for the 'executive lounge' access only to find they cleared away all the soft drinks during the day, meaning drinks only available for the children during the 'cocktail hour' - a couple of cokes each becomes very expensive!! Additionally one of the ladies in our group asked for a cocktail during the cocktail hour only to be told they do not serve cocktails.
When it came to check out, the bill presented was higher than we had been quoted during check in. The manager was called and he told us he 'had a business to run' and if we demanded the lower rate (as advertised right beside the check in desk), he would take the difference from the counter girls salary - this check out experience completely ruined our stay!

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review, October 17, 2013
Dear RLandAdam,

Thank you for your constructive feedback and choosing us for staying with us at Dorsett Grand Labuan. We apologize for the shortcomings during your stay. We have addressed your concern with the respective departments. We look forward to welcome your trip back to Dorsett Grand Labuan.
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210 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 3, 2013

Stayed here for 5 nights during a work trip, would recommend it to anyone passing through. Rooms are a good size, the wifi is terrible though. Breakfast buffet is good probably the best you will find in this area. All the hotel staff are nice a friendly. All and all a good stay but the hotel is never a five star as advertised.

Stayed October 2013, traveled on business
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DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review, October 7, 2013
Dear thehun1314,

Thank you for choosing Dorsett Grand Labuan as your preferred hotel.
We strive our level best to upgrade our facilities to meet the needs and wants of our guests like you.
Thank you for your feedback and we look forward to welcome you back at Dorsett Grand Labuan.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 22, 2013

Was in Labuan for one night to attend a wedding over the weekend. After considering several other choices like Tiara and the Palm Beach Resort (the old Manikar Resort) where the wedding was to be held, decided to return something dependable and closer to town. I had lived in Labuan previously and so am familiar with the hotel when it was a Sheraton.

Check in was swift and the room, while still familiar, showed hallmarks of having been well maintained. Everything worked as it should. The Samsung flat screen TV took a while to boot up though.

Other than having drinks at the lobby lounge, we did not eat at the hotel (despite having breakfast included in the room) as we chose to breakfast at Hup Jun coffee shop. The red bean pastry is still as good as ever! Non-happy hour gin & tonic was MYR13 which I thought was pretty reasonable. The only downside, the lobby lounge takes last orders at around midnight.

Check out was efficient. My only comment was the fact that my two rooms were quite a distance apart (room 206 and 228). Not a big problem unless traveling with younger kids. Requesting for adjoining rooms while making the reservation did not result in the desired effect.

One more thing. Renting a car at the airport is easy with plenty of choices. But a bit of comparison shopping is a must as prices seems to vary quite a bit, and not necessarily as advertised (you can get cheaper). We ended getting a Honda City for MYR80 a day.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review, September 23, 2013
Dear C_James06,

Thank you for your positive feedback and choosing Dorsett Grand Labuan as your preferred hotel.
We will strive to improve on our products and services based on your feedback.
We look forward to welcoming you back at Dorsett Grand Labuan.
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Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed September 18, 2013

Excellent services. Amazing. From arrival, smooth check-in, during the whole stay, check-out, all the hotel staff was extremely professional, helpful, smiling. This hotel really deserves top position, not only in Labuan. Personal touch, friendly atmosphere, great service. Big rooms with a balcony and a sea view, great delicious breakfast. Definitely worth staying in Grand Dorsett Labuan.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review, September 20, 2013
Dear Annanvah,

We thank you for choosing Dorsett Grand Labuan as your prefered hotel.

It is a great pleasure to hear that you had an enjoyable and memorable staying experience with us.

We look forward to welcoming you back at Dorsett Grand Labuan.
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Kuala Lumpur, Malaysia
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 12, 2013

This is one of the best hotel I have ever stayed in. The only Five * category hotel in Labuan aptly stands upto the ranking. Frankly I had not expected such a service on a island, but with so many big oil and gas companies working out of it, there is definetly a steady flow of top notch bosses who demand the best.

The hotel has got plush rooms with all the necessity. The hot water in the bathroom is just the right temperature to enjoy your bath. The bed and the linen ate of the finest quality and feels like floating on it.

There is a large dinning room where you can enjoy all sort of food. It is just near the pool so you can enjoy your dring by the pool side. I don't know however if you could get into the pool with a drink.

There is a seperate Karoke bar where you can enjoy a drink while some others sing a song. There is a ladies group which performs although I am not sure on which days. I could find out about it only at 11 pm and saw them performing but was not prepared to stay back.

The hotel is about 10 min drive from the airport and there is no traffic, so if you arrived tired, be assured that you can be in your room with in 30 minutes. The check in and check out is superfast and the girls behind the counter are just so efficient. And there is a welcome drink counter on your arrival with fresh juices.

All in all a very good hotel with a host of facilities.

Room Tip: Go for the higher story rooms, not that the lower ones are an issue. But then the music from the kar...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review, September 13, 2013
Dear Pradeep A,

We thank you for choosing Dorsett Grand Labuan as your preferred hotel.
It is such a great honour to receive a positive feedback from you. We have great pride on being able to give the best services to all our valued guests like you.
We look forward to welcoming your next trip to Dorsett Grand Labuan.
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Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 8, 2013

I have stayed at the Grand Dorsett several times and really like it. The rooms are great and the staff is friendly. They have a great little bar downstairs with live music. Shopping is right across the street at financial plaza, If you are going to Labuan then the Grand Dorsett is the only hotel to stay at. Book early though because with all the oil exploration going on over there it fills up fast!

Room Tip: Balcony room pool view are quietest
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review, September 9, 2013
Dear Chris L,

Thank you for choosing Dorsett Grand Labuan as your preferred hotel.
We feel privileged that you have enjoyed your stay with us as well as in Labuan itself.
We look forward to welcoming you back at Dorsett Grand Labuan.
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Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 3, 2013 via mobile

Stayed for one night for Merdeka promotion. Got Premier Suite with dinner. Premier suite facing both beach and the legend Padang Merdeka if I not mistaken its name. Dinner are excellent with whole lamb grilled and wide selection of grilled food including merah and salmon fish and also satay. Staff also friendly and very helpful especially Haiqal (at Victoria's Brasserie) and Aava (check-in counter).

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review, September 3, 2013
Dear mzulkiflis,

Thank you for choosing Dorsett Grand Labuan as your preferred hotel and positive feedback.

We look forward to welcoming your next trip back to Dorsett Grand Labuan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dorsett Grand Labuan

Address: 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Location: Malaysia > Sabah > Labuan Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Labuan Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
Official Description (provided by the hotel):
The only 5-star hotel in Labuan, Grand Dorsett Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Grand Dorsett Labuan truly inspires! ... more   less 
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Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan

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