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“Worst service management” 1 of 5 stars
Review of Villa Danialla Beach Resort

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Villa Danialla Beach Resort
Lot 385, Kandis, | Jalan Tok Bali, Kota Bharu 16310, Malaysia   |  
Hotel amenities
Ranked #6 of 37 Hotels in Kota Bharu
Singapore, null, Singapore
1 review
25 helpful votes 25 helpful votes
“Worst service management”
1 of 5 stars Reviewed October 31, 2013

Dear all,

I am writing this to let all of you know how bad the attitude of their management and staff of this hotel. To be true the outlook of the hotel looks great and ideal for family getaway but too bad they just ruin their business.

Basically I was visitng the resort with my relatives in Malaysia to have a look of the beach and etc, we are indeed not paying guest in the hotel we are just dropping by the place for a look. We went to the beach and have a look that is when one of the staff came over and CHASED us off the beach. We were not even making noises we are just standing there looking and enjoying the sea breeze. Thereafter we left and wondering if the beach might be private to them.

When we get back we questioned them through their Facebook page asking if the beach is private or public and they mentioned that it is public but however they will like the public to avoid the area as for the privacy of their hotel guests. So we were telling them their staff attitude was not asking for our cooperation he was CHASING us off instead moreover it is a public beach so to be exact they do not have the rights to chase us off.

I worked in the service industry in hotels before and I do understand their point of protecting the privacy and comfort of their guests so we feedback to them on the attitude of the staff and they replied us saying that if that is the case we should just not step into the place again and it is jus too bad for us. We were all so SHOCKED by their reply towards our feedback and end of the day they deleted our feedback.

From what we see from other reviews, it is not the first time they were given bad comments and other people had been chased away from the beach as well. In that case they should just buy over a part of the beach and set it as their private beach to prevent issues arising.
The hotel attitude and management replies are just so disappointing and they just lose us as potential guests.

Please think twice before staying there.

Stayed October 2013, traveled with family
Was this review helpful? Yes 25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 reviews from our community

Traveler rating
    9
    12
    3
    6
    9
See reviews for
14
6
3
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Indonesian first
  • Italian first
  • Any
English first
Kota Bharu, Malaysia
2 reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed August 31, 2013

visited last month. Good locaton, bad resort. Dont go to this place. Staffs are unfriendly. Owner shouted at my friend when he uses the public toilet. Worst place ive been to. I will never go back to this place anyomore.

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 16, 2013

Truly a wonderful experience. I have been privileged to stay in some of the small hotels and this one makes the top of the list. We had a truly wonderful experience... The facilities, the hotel, the rooms and the service were all great. For a memorable trip, this is the place to go.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 12, 2013

Should be advertised for backpackers? We did not expect to learn the hard way: dusty rooms, no towel rails or hooks (at a 'beach resort') even backpackers would expect?) no hot water, no soap, disorganisation around laundry. No shelter on beach (no deck chairs or brollies). Open plan kitchen & dining cannot stop flies on food, but at least some fans could have helped. Communication was slack & reactive although we were told that they had just unexpectedly lost 6 migrant staff. Most of front line staff very young & helpful but perhaps lacking guidance & good management oversight. Service most times was 'fetched' vs offered.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new city
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 7, 2013

I went there in a group where i share a room with my wife, the room and bathroom are spacious.
However some unpleasant experiences that i want share:
- the counter receptionist is not friendly
- the bed is broken, so you can hear annoying squeaking sound
- only one english tv channel, the rest are in thais, french, russian, spanish...
- food are horrible and expensive

This is the first and last time i will be going to the villa.. Not recommended to all..

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 29, 2013

We checked in on 23rd March for a 3-day 2-nite stay. There were 18 of us and we took 4 Villa Ombak and 1 Villa Matahari. I personally like the Villa Ombak for its color and understated beauty.The rooms were spacious and clean. Yup some towels may be old, but they were clean. The black & white toilet decor in Villa Matahari is a winner. Oh we had crabtree and evelyn toiletries too in all our rooms. The staff was very friendly and helpful with a special mention goes to Encik Mohd Ryzal. We had an awesome bbq party on the first night and spent a marvelous time with family members by the bonfire (thank you for adding the extra). We also had the opportunity to chit chat with the owner Dato Siti at the bbq-such an elegant and charming lady. The food was simply delicious and they were very generous with the seafood (the biggest crab ever;). Kudos to the kitchen staff who prepared our meals including the scrumptious breakfast spread. What can we say? The landscape is charming and we enjoyed walking and taking photos at the place. The beach was gorgeous and breathtaking. Our family hit the beach right after subuh to enjoy the sunrise on the beautiful beach. Nieces and nephews spent loads of fun playing on the beach and in the swimming pool. Beautiful place with some privacy is just perfect for our big group. We will definitely come back to this place and try out other accommodation offered there. Some suggestions: have new ping pong tables, more peacocks and perhaps rabbits (for the smaller kids), regular cleaning of the pools and a first-aid kit ready at the reception.

Room Tip: Villa Ombak is value for money
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 27, 2013

I have visited this place 4 times and it has never lost its charm. Since it's opening, I have witnessed the changes from a small resort and slowly blossoming into a bigger one. More rooms were constructed, each with its own unique beauty. More amenities were provided and refurbishments were carried out only to make it even more beautiful.

I have stayed in Villa Sarah, Villa Haflyn, Villa Hamat, Villa Matahari... All rooms has a lovely exquisite decor. All are comfy and clean. Loved the beds, clean sheets and pillows. I sleep soundly everytime. Clean toilets.

The infinity pool is mesmerizing, I enjoyed my morning/evening swims. The sauna and the bamboo shower back to back session was amazing. Also, the beach is completely breath-taking. Stunning view, priceless. Especially when it's sunny and blue. The restaurant has an open concept as it has a lovely breeze from the sea, with beautiful setting to make you enjoy your meals be it day or night. For entertainment, there's a TV area for you to watch various channels or even watch DVDs. Upstairs, above the restaurant, there's an American Pool Table. I enjoy playing a couple of rounds and have drinks/chill with my friends there.

Food is delicious. Varies from local delicacies to western delights. Staff is very friendly, to help you with anything and make a pleasant stay.

I would truly recommend everyone to come to this place as it is the perfect getaway, be it if you come with friends, family, and even your lover. Til now, I'm surprised anyone would ever give bad reviews of this place, as my stays have all been wonderful. I'd revisit this place over and over again. I suggest you to come around and see it for yourself to have an incredible experience!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Danialla Beach Resort

Address: Lot 385, Kandis, | Jalan Tok Bali, Kota Bharu 16310, Malaysia
Location: Malaysia > Kelantan > Kota Bharu
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #6 of 37 Hotels in Kota Bharu
Price Range (Based on Average Rates): $
Number of rooms: 62
Official Description (provided by the hotel):
The unparalleled beauty of nature and the luxury of creature comforts are brought together perfectly at Villa Danialla. Pamper yourself with a massage as you listen to the sound of waves crashing against the shore or indulge in a sumptuous meal as you watch the sun slowly sink into the calm ocean right in front of you. Explore the beaten path and discover the wonders of the Stong Waterfall and the rejuvenating powers of the La Hot Springs.Whatever your idea of a tropical paradise is, we’ve got it covered, so come and escape with us. ... more   less 
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Also Known As:
Villa Danialla Beach Hotel Kota Bharu
Villa Danialla Beach Resort Kota Bharu, Kelantan

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