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“TERRIBLE SERVICE!!!!!!!!!” 1 of 5 stars
Review of Malibest Resort

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Malibest Resort
Pantai Cenang | Mukim Kedawang, Langkawi 07000, Malaysia   |  
Hotel amenities
Ranked #25 of 96 Hotels in Langkawi
malaysia
1 review
1 helpful vote 1 helpful vote
“TERRIBLE SERVICE!!!!!!!!!”
1 of 5 stars Reviewed November 24, 2008

The service in xxxxbest is TERRIBLE!!! I booked 3 rooms at the hotel, when i wana check in, the staffs there told us that they only got 2 rooms for us. We paid a total of RM460 bt when we asked for refund, they only can give us back RM200. They told us that they only received RM200 from the travel agency but when we called the travel agency, they told us that they already paid all the amount to the resort. After some time o arguing, they told us that they can definitely give u s back the RM200 by the day we plan to check in and about the res of the money they said they will call the agency and let us know ASAP. But the staff there cheated us and they refused to let us meet their manager! They called us to return the next day morning at 7.30am and will give us a reasonable answer but guessed what...When we reached there, there is not a single person at the reception and the receptionist told us to find him on that he is ON LEAVE!!! Can you imagine that?!?! There is only one thing i can said about that..TERRIBLE SERVICE!!!

  • Stayed November 2008, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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415 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
KL
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 15, 2008

By : Eeshwar, KL.

Hi there after i had a terrible experience at Tanjung Mali Beach Motel last year. This year i tried Mali Best Resort. This resort was recommended to me by my client.

Quickly i contacted my Tour Agent to arrange my trip accompanied by my family members consists of 9 people. The reason why i choose Mali Best is because its near to the beach, since im going with my family i just them to have a comfortable stay and enjoy our holiday.

Overall....the room i booked is Super Deluxe Brick which is very clean and nice. Clean Bathroom. Even their beach is very clean. Service no comments...coz everyday their housekeeping staffs will clean the room and replace back the towels. Only thing which is lacking there is Lights around the beach side...at night time. Coz most of the resorts has a Spotlight which will bright up the beach area. If Mali Best did that it will be really wonderful.

We had a great time at Langkawi this time and thanx for my Tour Agent and Mali Best Resort.

  • Liked — Clean and Cool
  • Disliked — Dark when comes to night
  • Stayed September 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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essex
1 review
3 of 5 stars Reviewed September 5, 2008

I loved this place, although as said before reception left a lot to be desired, i was more than happy with our accomodation, nice clean room right on the beach, all tiled, fresh towels everyday, and room cleaned, view from our room was spectacular, we had t.v (although never watched it) tea making facilities, warm showers, warm seas..i woukld definately recommend this place,for 120 ringett a night you cant really complain, also maylasia is still up and coming in the tourism department..Ive already recommended malibest..also the tree houses looked great..
mrs scales.. essex

  • Liked — the great view from our room
  • Disliked — nothing
  • Stayed July 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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RTW Trip
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed July 16, 2008

We stayed at Malibest 5 nights with our 2 year old daughter in a standard but spacious, wooden chalet (RM 120) close to the road. The chalet had had its best times, it was dirty and rundown. Each night we were visited by a couple of mice who intrepidly ate the sleeve of our daughter's T-shirt with pasta stains on it :-) We used our own mosquito net (there was none available from the hotel) but had to move the bed and thus uncovering lots of dust and other garbage including used condoms. Chalet was cleaned every day but was in practice nothing more than replacing the towels. Staff are all young people and some were helpful, others not at all. We didn't eat at their Indian restaurant so cannot comment on that. Place changed management as it was still under the old name (Sewarak) in our 2006 travel guide, but this did not trigger refurbishing activities. The only good thing about this place is the location at a great beach, especially for young children.

  • Liked — The beach (which is public)
  • Disliked — Rundown accommodation with mice
  • Stayed July 2008, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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KL
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 22, 2008

Nightmare!! If happen that you want to spend your holiday in Langkawi better delete Malibest Resort from your mind. The staff is lazy, unfriendly and the management is unexperiences people especially The manager Ms Yenny M. well, actually we came in a group consist of 80++. The event was a family day. everythings is well planned and exciting but lastly became an anger to us. The rooms is not according to the quotation that we paid and last minute the manager try to cancel our karaoke the day that we're suppose to have our dinner eventhough we already paid cash for the 27 rooms if i'm not mistaken. ( everything in Cash ) We wanted to see the manager Ms Yenny but it seems that she hiding behind the wall and only use her receptionist as her " orang tgh" Just imagine we're really mad and pist-off with this lady.. She afraid to see us and be responsible for the whole things. I felt so angry, we waited for almost 45 minutes but she didn't turn up at all. After a long discussion and argument, at last we take back our money and find karaoke set on our own. just imagine she try to destroy our family day dinner with her ' big head'. So please send her to a proper management course before letting her spoil malibest reputation. the beach and treetop is beautiful but the management is worst!!!

  • Liked — beach and the tree top house
  • Stayed June 2008, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KL
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 18, 2008

first bad experience happened was they hv extremely unorganized registeration,when i checked in they have so many paper on thier desk and it took so long to looking for my fax ( bcoz i hv paid half payment be4 i reach),lousy management. after that when we reached our room, there is no water!! the staff are rude when i ask the reason why we don hv water supply in our rooms.

i stayed there for 2nites, the last day morning, there is no electricity in my rooms!! the staff keep chasing us to move out bcoz other ppl wanna get in. by the way, it was only 12pm and the check out time is 1pm.

the location and place is gd but spoil bcoz of those rude staff and poor management!!!

  • Stayed June 2008, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SELANGOR
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 10, 2008

Wrong Choice for a holiday. Place look beautiful but spoilt by the hotel staff and very rude and unfriendly Manager. Toilet and reception look like a run down "PONDOK" Except for the Tree Hut which is bonus to the hotel. But the furniture are run down and bed is hard and room is invaded by cockcroach and red ants. WRONG CHOICE FOR A HOLIDAY!!!!!

  • Liked — Tree House
  • Disliked — Unfriendly Staff and Manager
  • Stayed June 2008
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Malibest Resort

Address: Pantai Cenang | Mukim Kedawang, Langkawi 07000, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Free Parking Restaurant
Hotel Style:
#7 Top resorts Hotel in Langkawi
Price Range (Based on Average Rates): $
Number of rooms: 61
Reservation Options:
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Also Known As:
Malibest Resort Langkawi
Malibest Hotel Langkawi

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