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“Great breakfast” 3 of 5 stars
Review of Langkawi Lagoon Resort

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Langkawi Lagoon Resort
3.5 of 5 Resort   |   Lot 78, Jalan Kuala Muda | Padang Matsirat, Langkawi 07100, Malaysia   |  
Hotel amenities
Ranked #46 of 100 Hotels in Langkawi
Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Great breakfast”
3 of 5 stars Reviewed January 21, 2013

I think the best thing about the hotel is the breakfast. I took advices from the review I read. The prata was great. Fresh and crispy. We had it with egg! Fish porridge also not bad... If you made the booking with airport pick-up service, please ensure they are aware. We were not picked up at the airport at 9pm when we arrived. Pick-up from hotel to airport was late too. The driver told us all the mess up was due to a 'new' computer system... hope it will be fixed soon.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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372 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 20, 2013

We had the Mountain View Room which is spacious. Most amenities were provided. Bed was comfortable. Beautiful room and bathroom. The beach at the resort is not too good. Didn't do any swimming or any water sports at the beach. Nice swimming pool.

Breakfast is tasty...good selection. Just had breakfast... didn't try any other meals in the resort.

Kuah and Pantai Cenang is good for duty free shopping. Pantai Cenang has plenty of day and night markets for shopping and restaurants. Several good spas around. Beach with good water sports is a bit away from the resort.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Tunbridge Wells, UK
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed January 18, 2013

We stayed here for 2 nights in January after staying at the mutiara bureau bay for 6 nights previously.
The check in process took a long time, we were told to wait for our welcome drink which took 20 minutes... We just wanted to got o the room !
We stayed in a lagoon villa, room 570. This was amazing, over the water, balcony that got the sun from midday and the sunset !
We didn't really feel that comfortable in the hotel, we asked for alcohol at dinner and were told no as there were a lot of Muslims staying. The alcohol at the pool was hidden away and again you had to ask nicely for it ! The food was ok, we were enticed into the BBQ buffet and then charged extra for it. The staff weren't very attentive and. Had to keep asking for water, once they had you in the restaurant they didn't really care.
Luckily we were only there for 2 days, we did day trips to the beach as the beach at the hotel was not good.
I definitely wouldn't go here again as it is very expensive compared to other hotels and we didn't feel very welcome.

Room Tip: I would not stay in the main hotel, the lagoon villas were great but there is building work going on...
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
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Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 17, 2013

The resort is nice and quiet, friendly staffs (especially the guy who is in charge of the bikes and the sauna room). We especially loved the balcony overlooking the sea. We had breakfast at the balcony to the sound of the waves and birds-it was perfect.

Nothing extraordinary, but if you're looking for a quiet place to spend time with your loved ones, this resort has what it takes.

The bathroom is nice too.

Room Tip: Pick the sea village, it's closer to nature, large and sunny and offers more privacy.
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kuala Lumpur, Malaysia
2 reviews
4 of 5 stars Reviewed January 14, 2013

I like the room, I like the friendly staff, eventho check in process quite slow, I can pass out that one coz the staff was very helpful n friendly.but overall , the hotel need refurbish ASAP..looks old and rusty..

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 11, 2013

The worst Hotel I ever stay. It nearly spoil my year end vacation.
ROOM:
residence to many crawlies from ants to cockroaches . Beware the attack of roaches while you are sleeping...They are everywhere.

HOSPITALITY:
The hotel fills with Horror 's character . They have Zombie helpers where No nuts what going on and just been brainless.
Don't mess with Werewolf FrontDesk stuff..rudeness beyond repair.
Vampire mentality... charge you a premium ( like sucking our hard earn $$$) but standard merely zero...

FOOD
Food wise ...yummy with varieties. Only compliment I would give.

Lastly. .if.there is a rating for worst Hotel..Langkawi Laguna will be the top on the list.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 7, 2013

We booked the room from asia webdirect. we specifically state in our booking that there will be 3 persons in the room and we paid additional charges for the 3rd person. When we check in, the room was not ready. so we waited at the lobby for almost 30 minutes. no one came to tell us that the room was ready until we approached the Front desk. I reminded her again that we booked for triple sharing room and she told me that they have arranged for the extra bed. We went to the room, the extra bed was not there and the airconditioning was not working. We called the front desk and was promised that the housekeeping will send the bed and maintenance will check the aircon immediately. We waited for an hour but no one came. I called the front desk again and she told me that she has arranged for housekeeping and maintenance and we were told that they were on the way. We waited again for another 2 hours before we call again. Finally, the maintenance guy came to check the air con and he showed me the filter which was extremely dirty. He got it fixed. We waited another 30 minutes for the extra bed before calling again. This time we were told that they had ran out of extra bed and we had to wait for it. We were surprised because we were promised that the extra bed was on the way. We told the front desk, Mimi, that we wanted to escalate this matter to the management. She immediately told me that she will call house keeping to come over. After waiting for half a day, housekeeping finally came but all she did was to put a layer of bed sheet over the couch and placed a pillow and blanket on it. Wtf! We paid RM900++ per night for the room. Can you believe that they have the decency to charge so much for this? It is a daylight robbery! We complained to the front desk that this is not acceptable for a 5 star resort but she corrected us that it is only a 4 star resort, not a 5 star! Fine, even if it is a 4 star resort, this is not the sort of explanation you would expect from a 4 star resort. She then told me that she can't do anything because the decision maker will only be in after 8 pm. How is this possible that a 4 star resort is able to operate without a senior management to attend to customer complaints/needs? We then went straight to the front desk to complaint and we spoke to Amelia. She is one of the most unprofessional and unfriendly front desk we have encountered. Not only she did not offer us any solutions, she was very unhelpful, inattentive and impolite to us. She merely told us that she can't do anything because her supervisor was not around and asked us to come back after 8pm. We told her that we expect some sort of solutions, I.e either a refund of the extra person charges or an upgrade. She literally laughed out loud when we said that and she told us in a rude manner that it is impossible! Again, this is a 4 star resort, you would not expect this sort of answer from a front desk staff, she could have explained the situation and to comfort us or call her superior immediately. We came back after 8pm and finally spoke with the supervisor, Nasir. His only solution for us is to setup a thin mattress on the floor and he could not do anything else as his manager is not around to make a decision again. He told us to come back tomorrow morning to speak with the manager. We were too tired to argue and we let it through. We went back to our room and to our disgust, we saw at least 4 cockroaches in the room and ants all over the bathroom. Again, you do not expect this from a 4 star resort. Please do not ever stay here! The price is definitely not worth it.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Langkawi Lagoon Resort

Address: Lot 78, Jalan Kuala Muda | Padang Matsirat, Langkawi 07100, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Langkawi
#14 Spa Hotel in Langkawi
#17 On the Beach Hotel in Langkawi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Langkawi Lagoon Resort 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
Langkawi Lagoon Resort, conveniently located just 3km or approximately 5 minutes drive from the Langkawi International Airport and Mahsuri International Exhibition Centre, offers remarkable views of the ocean and the rolling hills nearby.The Resort features two types of accommodations; Beach Front Hotel Suites and Sea Village.Beach Front Hotel Suites consist of 86 units of sea and hill view rooms/suites. Spacious rooms ranging from 36 sqm to 63 sqm with full room amenities, chaise loungue(pangkin) and kitchenette facilities are available.The 76 units of our Sea Village are built on stilts with typical Malay Architectural Design consist of Studio Suites, Family Sea Duplex and a Presidential Suite. Each unit comes with private balcony, kitchenette facilities and full room amenities. They are built within a sanctuary of calm waters protected from the open sea by a breakwater.The Resort offers luxurious facilities such as beachfront swimming pool with jacuzzi and sunken bar, gymnasium, sauna and steam rooms, meeting and function rooms, Guest Service Centre and a Embun Spa.Full range of land and sea activities can be arranged for all guests.For your dining and entertainment, the resort offers a choice of meal selections from local and international cuisines and beverages at the Anjung Brasserie, Layalie Al-Syam Restaurant (Arabic specialty restaurant) and Mentari Lounge.There is always a little something for everyone to take home as a souvenir from our duty free gift corner.All in all, this premier international resort offers a serene environment and a totally different holiday experience. ... more   less 
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Also Known As:
Langkawi Lagoon Hotel Langkawi

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