They really weren't kidding about the service level of this resort; it is indeed exceptional! From the pick-up to our departure, we have nothing but compliments for all the service staff, especially to the manager, Loo Paul.
Loo is such a sweet fatherly figure. We rented a car to explore the main island on the second day and Loo, like a concerned father, gave us some pointers and things we need to look out for.
The resort is located offshore and you'd need to take a ferry from Port Langkasuka, but it's relatively easy and fuss-free. In addition, they have regular ferry frequency (once an hour) and it's complimentary for guests at the resort. However, do note that their last ferry leave Port Langkasuka at 7pm on normal days and 8.45pm during the Ramadan month. The ferry will leave on schedule and on time. Do not miss the last ferry, otherwise, the charges to get back to the island are exorbitant.
All the staff were helpful and would really go all the way out to assist you. There was once where we were sitting at the bar for a drink and I got bitten by so many mosquitoes on my legs. Seeing that I was scratching away, one of the staff came up to me with a bottle of some sort of oil and advised me to apply it on the bites to soothe the itchiness.
Although the room is equipped with a small indoor electric mosquito killer, it is highly advisable to bring along some mosquito coils to burn in the room and balcony. We were bitten quite badly in the middle of the night even though we switched on the air-conditioner in the room. Mosquito repellent spray is also highly recommended if you intend to explore the nature in the island or on the main island. The mosquitoes are rather rampant there.
In terms of the room, it'd probably need some refurbishing. The pipe of our bathtub was leaking whenever it was turned on and the toilet bowl was clogged on an occasion.
Other than that, we definitely had a wonderful stay and would certainly return again.