Stayed 6 nights at Rebak Island Resort in March/April 2013, together with friends. I will try to balance this review, to make it as useful as possible.
Getting there: Airport pick-up and jetty to the private island where Rebak Island Resort is located, went seamlessly. Great service score for this part of our stay. Very helpful staff.
Check-in: Greeted by nice staff at reception and offered cold refreshments. However, the check-in took way to long. Especially for staff not having that much going on.. The check-in took so long that we went to lunch, during which the receptionist came over with our keys and message that our bags was being delivered to our rooms. 40 mins later, no bags had appeared in the room and I had to go back to the reception where the bags was still waiting to be transported to our rooms. And beside the bags, two guys working as bag handlers were standing looking into thin air... Not so great service score for this part, as you can imagine!
Rooms: Not at all what they look like in the pictures. Like I mentioned, we were traveling with friends and got to see 2 different rooms. None of which resembled the pictures we had seen on the resort site. That said, the rooms were not all bad. Spaceous and nice rooms, but with a need for a refurbishment of the bathrooms and air-con (working, but making all sorts of crazy noise).
To top this, the outside ceiling fell down on our terrace due to poor maintenance. Had we been sitting there when the big wooden plated came falling, we would have been seriously hurt. We looked around at other houses, and more seem to need some maintenance work. Once it happened, the staff was quick to getting it fixed, but they turned our terrace and entrance into a building site for a couple of days. The ceiling just does not come falling down on a 5 star resort - sorry, but it doesn´t!
Prices: As this is the only hotel and commercial centre on this private island, the prices demanded are very high! Although you would expect -and accent - a 5 star hotel to be pricey, the product delivered must be aligned with this. And this is not the case. Although food is good, it is not THAT good. And as the resort claims to have several different restaurants, you will be disappointed finding out that this is in fact just different outlets for the SAME MENU (and yes, it does not change during the week - it remains the exact same for all the different outlets).
Facilities: See above comments regarding restaurants. The dinner buffets were actually really good, although not corresponding with the prices. The general service level is good, but slow. The beach is not much to write home about. The tide transforms the beach into a pond, where you can not swim for half the day. And for the other half of the day, the water is all but clear.
Apart from this, the beach is nice enough and the beachside swimming pool is nice and offers a swim-in bar. Especially great for children!
The resort has two tennis courts of relatively mediocre/poor standard. The concrete painted courts do not accommodate experienced players or those looking for more that merely knocking balls around. There is also a squash court, but I did not visit this.
Water-jets can be hired and is recommended to check out the island from different perspectives. This also applies to the kayaks made available to hotel guests. Great stuff.
The resort spa is also a nice experience. Not to be missed.
The resort surroundings are very nice, with a jungle covered hills. The hotel organizes 1 hour walks two times a week, but this is an overrated offering. You walk for 20 mins on a paved road, while you spend the remaining 40 mins listening to stories about the local fauna. Interesting, but not recommended for those looking for morning jungle trekking. You will be disappointed.
There are other activities organized. For instance fish feeding. This is just tragic. They feed fish in a small - on-land - pond, where the water is dirty and the excitement quickly dies. Did not get to check the lizard feeding, but saw a few lizards around the resort.
Conclusion: The hotel facilities probably lives up to a 4-star level at it´s best days, but is nowhere near coming close to a 5-star. And that´s for facilities alone. Factoring in the total experience, it might actually come closer to a 3-star. But the island in it self and the resort as a whole will in sum end up with a 4-star rating.
If you choose Rebak, I would recommend limiting your stay to max 4 nights. After all, it´s just not that good or that exiting.
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