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“Bring your own towels” 2 of 5 stars
Review of Four Points by Sheraton Langkawi Resort

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Four Points by Sheraton Langkawi Resort
4.0 of 5 Hotel   |   Kuala Muda | Mukim Padang Matsirat, Langkawi 07000, Malaysia   |  
Hotel amenities
Ranked #57 of 100 Hotels in Langkawi
Singapore, Singapore
1 review
“Bring your own towels”
2 of 5 stars Reviewed December 31, 2013

This hotel has a towel management issue.

There were no towels available in my room when I checked-in on the first day. The cleaning lady helped me to get a towel, which she said was the only one available. It stank of body odour and I had to share this with my wife - that was how we spent our first bath here.

No towels were also provided on the second day. Two other rooms in my group had the same issue. We ask for five towels but the staff provided four, and could not offer more due to lack of supply. The receptionist made the headlines when I asked for more towels. "I can't do magic for you if we do not have any more towels," he said; while the room service guy just shrugged and walked off mumbling some unrecognisable words in his local language.

Overall, the hotel is beautiful and the location is good. It's just that the service sucks, BIG TIME.

Room Tip: Avoid. Don't go.
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  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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398 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Bangkok, Thailand
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 29, 2013

We (2 adults and our 13 years old daughter) had a room with extra bed, partial sea view and a great view from the balcony to the astonishing pool area. The atmosphere is great, good food, friendly staff which met pretty much all our demands. They do not have room serving of foods, but that we are very ok with. The location is great, close to airport and only 10 minutes drive to Cenang where there are many good restaurants and a great beach. Reasonable good house keeping where they should spend 10 more minutes per room for deeper cleaning, clean pool and a good gym if needed. The centralized A/C system could need a some maintenance as a bit noisy. In general we were very happy with our choice of hotel at Langkawi.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 28, 2013

The first impression once approaching the property from the exterior is good, and it is actually a 5mins drive from the airport, however once you step in, you realise that the bell porter who opened the door and assisted in carrying the luggage is also working as a receptionist! the property grounds are nice and simple yet need a bit more uptake especially at the beach side, rooms are nice and spacious however make sure to always check the cleanliness of the bedsheets! Strange how Starwood Group have kept their name on this property although it lacks a lot of the features that are typical of a starwood hotel

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cannes, France
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 26, 2013

Four points hotel is best described as an "okay" hotel. close to the airport, and right on the beach. First night I saw my bed sheets were covered in stains and black powder like substance. The next day I asked for them to be changed and they did but still covered in stains.

Pool and restaurant is nice, with nice food at an average price for hotel. $25 for breakfast, $20 + for lunch and $20 -$50 for dinner. Staff and nice and friendly.

In the end it's a modern resort like hotel that hasn't been maintained and therefore is a bit worst for wear, it is not 5 star but maybe a 3.5 4 star.

Room Tip: Don't stay here unless you have no other option
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  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dhaka City, Bangladesh
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 23, 2013

The hotel has good amenities. Also very close to airport.
BUT....
Horrible service by the staffs. Things are not properly available in the room. If you call any service number from the room, be it reception / room service, no one picks up. Each time i had to call 3 or 4 times to reach somebody. Then they will promise to deliver the things but nothing will come. It happened to me with room towel, toothbrush, waterbottle and all the silly things (pardon me for sounding like that!)
Restaurant is over-priced. No food is delivered to the room.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Penang Island, Malaysia
Top Contributor
87 reviews 87 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed December 19, 2013

This hotel has to be rated as Close Proximty to Airport , probably the only Hotel on the perimeters of the Airport ! It is that close but you will never hear the sounds of the planes .

I personally think any Hotel that carries a Starwood branding ( am a SPG member ) would have certain cleanliness standards to maintain but I think this Four Point seriously needs a Refurbishment . No doubt the rooms are huge , even the bathrooms are bigger than normal . The linens seriously needs looking into ! Certain parts of the rooms eg the ceiling boards shows signs of aging , even the bath fittings are not perfected to Starwood Standard . Staff politeness and helpfulness is good but not overly great . I spent 2 nights taking 2 connecting rooms for the kids to play with , should have stayed longer , damn ! The pool is immense but it is shallow . The kids play corner is a good idea but I did not use the gym next door . Breakfast is ample and tasty and with many F&B trainees on hand , my wife mentioned the omelette was fantastic ! Plenty of replenishments and varieties for breakfast , the kids had their full ! Overall I have no complaints except for the cleanliness or certain parts of the room and as well as the back portions of the ballroom with leaves and remnants of the functions sprawling . Probably the GM was lazing around enjoying a book by the pool to notice these shortcomings !

Room Tip: Rooms near the pool have a view of the sea
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kuala Lumpur, Malaysia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 6, 2013

stayed in this hotel for 4D3N (2 until 5 Dec, in room 1226); what a bad idea and such a waste of money.. reason is I'm making this statements are;

1. when we arrived at night (9.30pm) and no one at the door to greet us or to take our luggage.. my wife is five month pregnant but still no assistant thru-out the check-in process to the room.. even the receptionist was not really warm with no greetings or welcome (she just do the check-in).. at least it smooth..

2. when we got into the room, there were no views, no towels, no slippers, no iron and no bathrobes.. we request all the above (except views) and they sent us two dirty towels.. I personally sent the towels back to the reception and they change it immediately with no apology..

3. this hotel is using New Bone porcelains for their Mugs.. Bone porcelains is prohibited for Halal Certification in Malaysia because the Mug was made from an animal bone (mostly swine bone).. please seek JAKIM's rectification about this New Bone Mug..

4. the room is very big (spacious) but empty with wardrobe's door is difficult to operate (spoil) and naked mini bar.. the air-conditioning unit is located far from the bed and behind the huge wardrobe.. this makes the room not really at the comfort temperature (for us personally)..

5. from that (first night) experiences I made a written complain thru the comment card but no respond or even a query from the receptionist (about our stay) when we check-out after 3 nights..

6. this hotel have no room service and every time they do room cleaning they cleared all as requested but they give no replacement for bathrobe and hand/face towel..

7. breakfast experience bad; staff reluctant to smile and from their face's expressions (we are burden) staff never do clearing between meals and we have to stacked our dirty plates at one side of the table.. staff only doing clearing once we finish..

at the beginning, we have high expectation for this hotel because it's a Sheraton (Starwood) product's.. due to that we made a confirmation with advance full payment but our experience said, it's really ridiculous hotel and that's really spoil our first time holiday in Langkawi..

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Langkawi Resort

Address: Kuala Muda | Mukim Padang Matsirat, Langkawi 07000, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Langkawi
#19 On the Beach Hotel in Langkawi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Langkawi Resort 4*
Number of rooms: 214
Reservation Options:
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Also Known As:
4 Points By Sheraton Langkawi Resort
Four Points By Sheraton Langkawi Hotel Langkawi
Langkasuka Beach Hotel
Langkasuka Hotel
Langkasuka Beach Langkawi

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