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“Our Sincere Comments after our Stay” 3 of 5 stars
Review of Resorts World Langkawi

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Resorts World Langkawi
3.5 of 5 Hotel   |   Tanjung Malai, Langkawi 07000, Malaysia (Formerly Awana Porto Malai Langkawi)   |  
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Ranked #19 of 98 hotels in Langkawi
Singapore, Singapore
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Our Sincere Comments after our Stay”
3 of 5 stars Reviewed August 9, 2013

We have mixed feelings after we booked the hotel and thereafter reading all the comments we read in tripadvisor website. Finally we are there just a few days ago and we are rather pleased with the hotel. We adhere to the comments given i.e., stayed in the new wing, above the reception, sunrise rooms,etc. and it did worked out best during our stay. No comments on our room as we stayed in the series one. Service was fast and efficient. Staff was friendly , well mannered and eager to help. We had 2 complaints on the TV program and the lift. Alternate days we had all the channels operational and other days we had 2 channels to watch. The lift will down all the time although we complained everyday and finally it was repaired on the day before we leave. We enjoyed ourselves going for a 3 hour jet ski for island hopping. Please joined a safe agency like Naan although the price is on a slightly high side. They did looked after us well even though I cannot swim and be in the open sea without a any fright as they had 3 staff always on the look out for us in case of emergency.

Room Tip: Please stayed at the new wing with room starting with one and two.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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English first
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 8, 2013

Pros:
1. Wide selection of buffet breakfast with changing menu.
2. Seagull restaurant dinner has upsize serving size except for red snapper.
3. Housekeeping remembers guest special request e.g. extra towel.
4. Upon request, hotel assists to book taxi to airport during hari raya holiday period.
5. Close to the sea with views of yacht and sailing boats.

Cons:
1. Cups in the room are filthy.
2. Location is rather remote, away from city centre.
3. Hotel could have provided own transport to airport for guest like most 4-star hotel.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 26, 2013 via mobile

Room was okay for a resort you can't compare the hotel with city hotels as Langkawi is an island...
the hotel offer everything from island hoping, mangroove..etc u have to pay for these trips...
Amazing pool, staff was okay just bit slow, amazing view, eagle bar etc.. I recommend this resort as u wont be disappointed..

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarvar, Hungary
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 23, 2013

The reception staff is nice and helpful. The check-in and out is quick. The surroundings of the hotel is nice and well kept.
Most of the rooms require heavy renovation, but after changing rooms we got a nice suit with stunning view of the ocean. The rooms are well equipped, kitchen, comfortable living room, bedroom with king size beds, safe, water heater, (coffee/ tea). Huge plasma TV(not used .) Wide balcony modestly furnished.Ask for a renovated room !!!
Free wifi in common rooms.
The breakfast is fantastic, with a selection of international food, hot and cold, freshly baked goods, fruits, all kinds of good stuff. In the evenings quality live music on the balcony, delicious foods at affordable prices. The pool and the garden is rather small compared to the hotel. The spa is good looking, well made, but expensive.
There's no public transport on the island. You can get by with a taxi or with a rented car. Both are comfortable and cheap. You can find fix priced taxis everywhere. The roads are all good.
You can travel from the hotel to Cenang beach with a taxi for 10 RM, in 5 minutes. Wonderful, snow white palm trees at the well kept beach side, with quality street restaurants, shops, cheap massage. The prices are low all around. The island is very comforting, there's no crowd. Everything is easily accessible. It's a good destination for a relaxing - hiking vacation. You can find everything you need there. Cool!
The speedbot we came with from Penang (Georgetown - Langkawi 63 RM one way, you can book it in bus stations or travel agencies) starts at 8.15 AM and the trip is 2.5 hours long. It is rather cold on the boat, the air conditioning is on 18 degrees. You can find fix priced taxis at the port to the hotel

Room Tip: renovated room with ocean view / only if you get discounted price
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pai, Thailand
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 8, 2013

If you dont want to stay at chenag beach, it will be a good place to stay.
View is nice, food is good(but nomally local food they served), All staff are really kind.
In langkwai, taxi fare is fixed, so you dont have to worry about being ripped off.

There is only one bad thing, It might be bother you. Since the place is little bit run down so smell in room could be bad. but It was clean, so it was ok to me.

Room Tip: Get a seaview room, it cost little bit more, but it worth
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 3, 2013

This resort gave me the scariest time of my life,we stayed here as the last destination of our Malaysia trip,n to my shock the resort from inside was so horrible that i felt like running back had we not paid in advance,it may have a beautiful view but we witnessed a fight that too between a guest and his wife n was kind of a street fight where people shout at d top of their voice,all the guests present at dat time in the hotel gathered in a place thinking that sum attack has happened,all were so scared,wen i asked a waiter,he literally laughed n said that a movie shooting is happening ! Can u blv? Such unprofessional answers given by d hotel staff wen people are scared? Nobody was their to look after the guests or tell them that its a fight since people had started imagining worse coz of the sound,screams coming from a floor,i myself imagined that somebody wants to shoot dat lady,as i saw her pleading but cudnt see d man,i started almost crying witnessing this horrible scene as nobody was answering us and the staff present there ran to rescue the lady after 20-30mins,then we took a sigh of relief for dat moment,but i cudnt sleep d whole night thinking about no security available in d hotel.The rooms were so pathetic n smelly,we changed our room n were given another which was nthg better,one front desk staff gave us a reference of a hiring taxi company guy who did a fraud with us by giving us a faulty car,n after so much confusion n complaining to sum senior lady in d front desk we got hold of the front desk guy who gave us dat taxi hiring contact n took our money back by asking him to cut d money on hourly basis for d time we used/suffered dat pathetic vehicle,this hotel is in a total mess,not even in my dreams i will want to go there,as it still haunts my mind,d incident cud hav turned into sumthing very serious,stay away from this hotel for ur own good is my suggestion who want to book dis hotel.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 3, 2013

i had stayed over at this resort over the past wkend for 2 nights.

firstly, i called the resort before going to langkawi to made a request to see if they can provide any room deco or just a simple cake for my girlfriend's birthday as we will be going there this weekend to celebrate. i was then directed to reservations department. the staff told me that "no, nothing can be provided and everything i have to pay."

secondly, when we checked in, the time supposed for us to do so was 3pm. we reached the resort early at 2.35pm and decided to check in early and wait for the keys to be handed to us. when it was 3pm, we went over to check and was told room was not ready. waited another 15mins and was still told room was not ready. was quite frustrated as we were tired and wanted to rest so i asked when would my room be ready and the reply given was "some works are going on in the room and it would not be ready in 1 or 2 hours" i was like OMG? so if i did not approach to ask my room whether it was ready, then i would be continuing to wait like a fool?
asked for another room and was given that was quite far from the lobby. poor service.

third, went to the room and the smell was horrible, sink n bathtub was not really clean and no amenities was provided like toothbrush and toothpaste. some tiles was also sticking out at e side of e bathtub n was brownish in color. other room amenities was also not replaced such as shampoo and bath foam when room was cleaned up.

location wise was okay as it was close to cenang beach.

breakfast was so so.

im not going to to back to this terrible place.

are all these the standard that resort world is providing? if so, i am greatly disappointed.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Resorts World Langkawi

Address: Tanjung Malai, Langkawi 07000, Malaysia (Formerly Awana Porto Malai Langkawi)
Phone Number:
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Langkawi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Resorts World Langkawi 3.5*
Official Description (provided by the hotel):
This Mediterranean-inspired marina and resort, located in a secluded end of the famous Pantai Cenang & Pantai Tengah on Langkawi Island, is just 15 minutes from Langkawi International Airport. Peaceful and relaxing, the resort has finely furnished rooms and boasts spectacular and unobstructed views of the ocean, the surrounding islands including the Pregnant Maiden Island, the gorgeous sunrise, or the well-manicured natural garden. Enjoy the convenience of our private jetty for activities like island hopping, private boat rides, sunset cruises and fishing. Intimate dining and walks along the boardwalk, or pampering at the recognized 5-star Javanese spa (Taman Sari Royal Heritage Spa), are great options for couples. Best of all, the resort is a mere 10 minutes from Pantai Cenang beach and other duty-free shopping venues! Along with excellent on-site eateries and facilities, idyllic Resorts World Langkawi is perfect for travelers who appreciate scenery and romance. ... more   less 
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Also Known As:
Awana Porto Malai Langkawi Hotel Langkawi
Awana Porto Malai Hotel Langkawi
Langkawi Awana Porto Malai

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