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“Annual Christmas Gathering” 3 of 5 stars
Review of Resorts World Langkawi

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Resorts World Langkawi
3.5 of 5 Hotel   |   Tanjung Malai, Langkawi 07000, Malaysia (Formerly Awana Porto Malai Langkawi)   |  
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Ranked #19 of 98 hotels in Langkawi
Kuala Lumpur, Malaysia
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
“Annual Christmas Gathering”
3 of 5 stars Reviewed January 28, 2013

Our family (extended ones, too) have been celebrating Christmas in Langkawi for the past nine years; including several Hari Rayas, Deepavalis and LIMA Exihibitions. We have actually submitted our views and comments over the years regarding the state of the hotel but we do not see any improvement or any plans in the pipeline to improve this resort. I always reserved a minimum of three rooms, maximum six. The reasons we kept going back to Awana are:
a. my two children (now young adults) and their cousins loved it; the view, yachting, feeding the archer fishes, the pool, the location and the water adventure/sports hub.
b. the rest of us loved the view and location, the tranquility and the fabulous sea view from your own room balcony.
We won't be going back to Awana because:
a. we had to force them to change our rooms (all four of them, same floor) because of ants & roaches infestation;
b. stained (not properly cleaned) toilets and bath;
c. checking in took too long (short staffed)
d. checking out even longer; mistakes in billing;
e. wifi not working at all;
f. too many guests, too few staff and quite a few more complaints!
It's a very popular holiday destination, fully booked most of the time. I actually felt bad giving this review but this year was the last straw.

Room Tip: Ask for rooms located in the new wing. Cleaner, airier and much more comfortable. You get better lig...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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English first
Kuala Lumpur, Malaysia
Top Contributor
74 reviews 74 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed January 28, 2013

Excellent view, thats about it !! This old Genting hotel is in the midst of changing its name from Awana to Resort world Langkawi,I seriously hope not just the name changing to revamp this old looking place but a complete overhaul would bring this place back to its lustre. Everything here seems to need a total change, most importantly the front desk's staff attitude, they should be more pro-active rather then re-active and defensive. Really like the service of the F&B place though, friendly staff and ever helpful. Rooms are still in the 80's with old furniture. The hotel is "L" shaped, and rooms can be far away if its located in block 4 or 5. Car parks around block 4 or 5 could be dark at night so bring a torchlight if you park near to rooms there. Place if too far to walk from Cenang Beach , so get yourself a rented if you are staying here.

Room Tip: Get rooms nearer to Lobby, in block 1 or 2
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Hong Kong
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed January 22, 2013

We stayed for 4 days and although the room was fine, it did look a little dated furnishings-wise. the view was stunning, and the pool side had plenty of loungers although most afternoons was invaded by large (loud) family groups. The food was fine and the free wifi was great. The live band could certainly be heard quite late at night, so probably not great if you had young children. The main downside was the location, you had to get a taxi to any beach or restaurant and although we tried walking back from Cenang beach one afternoon it took us an hour!

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 22, 2013 via mobile

Excellent hotel to stay in langkawi. Very friendly staff and great location. Room we stayed in were facing the sea so we had excellent view all the time. A definite relaxing hotel!

The things we are not really happy was the quality of the room. The room looked aged and the bathroom door does not represent class as it was made out of plastic. The TV set was from a cheap model as the voices and the movement from the tv do not synchronize.

But the breakfast will make you forget about everything you don't like about the hotel. It was a real feast!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 21, 2013

I stay at this hotel Jan 19 to Jan 21 night. The view of the hotel is fantastic. I have a room on top of the reception with a superb sea view . The front desk staff has provided good service to me, especially Mr Fahmi who solve my Internet connection problem.

My complaint is on the noise created by the live band which play until midnight on Jan 19. I was told that the live band is on almost everyday. Luckily for me the band is not on Jan 20 and 21 and I can have my peace and quiet for my last 2 nights.

This hotel is perfect for its price range except the live band . The management should seriously consider to cancel the live band.

Room Tip: Away from reception.
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 21, 2013

When I was arrive at counter was good greeting and friendly by your staff name sofea and fahmi.I realy happy on my stay and hope to come again to this hotel.Thanks you for sofea and fahmi to give a good servise when I stay this hotel again.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2013

We checked in on 20 Jan. Ezeq was the fantastic front office staff who checkedus in. It was the smoothest ever check-in we had. Fast, efficient & we go our room at 1230hrs - just 6 mins after arriving at the hotel. The bell-boy was courtious. We ordered room service - the room service staff was pleasant & kind - told me nnot to rush to sign the bill; just take my time to set my food down first then sign the bill. The room was awesome. Superior seaview with balcony! Everyone in the hotel is so super friendly! Wished I had stayed here all my 3 nights instead of just the last night!!

Room Tip: superior sea-view room (with 2 queen beds) + balcony
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Resorts World Langkawi

Address: Tanjung Malai, Langkawi 07000, Malaysia (Formerly Awana Porto Malai Langkawi)
Phone Number:
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Langkawi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Resorts World Langkawi 3.5*
Official Description (provided by the hotel):
This Mediterranean-inspired marina and resort, located in a secluded end of the famous Pantai Cenang & Pantai Tengah on Langkawi Island, is just 15 minutes from Langkawi International Airport. Peaceful and relaxing, the resort has finely furnished rooms and boasts spectacular and unobstructed views of the ocean, the surrounding islands including the Pregnant Maiden Island, the gorgeous sunrise, or the well-manicured natural garden. Enjoy the convenience of our private jetty for activities like island hopping, private boat rides, sunset cruises and fishing. Intimate dining and walks along the boardwalk, or pampering at the recognized 5-star Javanese spa (Taman Sari Royal Heritage Spa), are great options for couples. Best of all, the resort is a mere 10 minutes from Pantai Cenang beach and other duty-free shopping venues! Along with excellent on-site eateries and facilities, idyllic Resorts World Langkawi is perfect for travelers who appreciate scenery and romance. ... more   less 
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Also Known As:
Awana Porto Malai Langkawi Hotel Langkawi
Awana Porto Malai Hotel Langkawi
Langkawi Awana Porto Malai

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