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“Lovely place to relax” 4 of 5 stars
Review of The Frangipani Langkawi Resort & Spa

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The Frangipani Langkawi Resort & Spa
3.0 of 5 Resort   |   P.O. Box 138. Jalan Teluk Baru Pantai Tengah | Mukim Kedawang, Langkawi 07100, Malaysia   |  
Hotel amenities
Ranked #14 of 98 Hotels in Langkawi
London, United Kingdom
Top Contributor
77 reviews 77 reviews
26 hotel reviews
Reviews in 38 cities Reviews in 38 cities
37 helpful votes 37 helpful votes
“Lovely place to relax”
4 of 5 stars Reviewed October 13, 2013 via mobile

I stayed for 4 days with a friend. We each had a chalet. This is a really nice hotel to take it easy in. The pools are nice, beach right next door and service is good. They could do with spending some money maintaining their air conditioning units, which were a bit creaky and temperamental. I'd gladly stay again. Cocktails at the beach side bar were especially nice.

Stayed September 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrangipaniRep, General Manager at The Frangipani Langkawi Resort & Spa, responded to this review, October 14, 2013
We thank you for staying with us and are happy to know our resort met with your expectation with the exception of the unsatisfactory air conditioning unit that was not.

We would like you to know that we pay utmost attention to our repair and maintenance services which is an on-going process and air conditioning is without an exception. However, we appreciate your highlight on the air conditioning unit of your room and will take great effort to look into the matter and take remedy action.

Meanwhile we look forward to your return to stay with us once again in the near future.
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742 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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English first
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 12, 2013

Not very impressed by this place apart from their focus on being environmentally friendly. The rooms are very so-so...no special touches to make them warm and welcoming. The beach in front of the resort was not suitable for swimming - pretty dark and murky (could also be that we were there when the weather was acting up). Restaurant was quite sad - hardly saw any people eating there.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrangipaniRep, General Manager at The Frangipani Langkawi Resort & Spa, responded to this review, October 14, 2013
We thank you for staying with us and noted that our resort is not up to your expectation.

It is regrettable that you must have come when the weather was not so good with rains and high waves that came with muddy water and debris. However in view of such circumstances, it was not a whole day affair that saw with wave calmness in swimmable water. Nevertheless, globally weather is so unpredictable nowadays.

Our resort is located in one of the best beaches and away with the entire crowd on a similar beach front further down the road.

It is a norm to expect breakfast to be always full with people while lunch and dinner periods had its fare share of guests, though at times more crowd than others in view of the fact that our resort is walking distance to the nearest eateries.

Meanwhile, we hope you have had an enjoyable holiday and look forward to welcome you back to stay with us during the good weather period towards year end to early next year.
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Gosford, Australia
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 8, 2013

We spent our holiday in Singapore and Langkawi this year. Having spent a few hectic days in Singapore we moved on to Langkawi for some R&R. The transfer to the hotel was very prompt and before long we were settled in our room. The room was very spacious and clean offering us everything we needed but not really luxurious. Unfortunately, the rest of the resort was not in as good a condition as the room. Everywhere looked tired and a bit shabby and needed a facelift - some maintenance and a coat of paint would have done wonders. Both the pools were well used by us as the beach was sometimes littered with rubbish from the local area. The resort seemed to clean the beach area in the morning but nothing much else appeared to happen during the rest of the day which sometimes resulted in there being a lot of rubbish lying about on the sand and in the water. The staff at the resort were very attentive and couldn't be faulted. The towels around the pool were often very thin and old and you needed to change them several times as they weren't absorbent. I must applaud the resort for their eco footprint but a fgeneral facelift would make it much more appealing.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrangipaniRep, General Manager at The Frangipani Langkawi Resort & Spa, responded to this review, October 9, 2013
We hope you had an enjoyable stay with us and thank you for your general comments in your review.

Although repair and maintenance is an ongoing process, lately the weather had been quite unpredictable with a combination of heavy downpours to intermittent showers that prevented certain works to be carried out. In that condition, so was the tide that continuously brings in debris with the waves and many a time overwhelming, resulting in stretching our manpower to the limit.

Nevertheless, we look forward to welcome you back to stay with us in the near future.
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Amman, Jordan
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 8, 2013

Langkawi is conveniently located a flight away from KL, so a wonderous 3 day weekend is only an hour away. An affordable taxi took us straight away to the Frangipani. Service was very friendly and amiable. The lodging is clean and tidy. The Frangipani is located in such a fabulous location that you can decide to stay low key and quiet, or it is an easy walk to the main drag. The grounds are comfortable, and the view is amazing, from most cabins. This hotel possibly reached its prime several years ago, and is in need of some repairs and fresh paint. I am happy that we stayed there, as well as were my friends. I would suggest pay the extra for a beach villa if you want a view.

Room Tip: This is a good family spot, nice pools and right on the beach.
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscat, Oman
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 5, 2013

very fast check-in , only 10 min..very nice room & clean , nice sea view swimming pools, outdoor jacuzzi.our room was in second floor, I recommend you to book in higher floors if you want good views , because trees cover the view from balcony in first and second floor .

Room Tip: higher floors have nice view
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrangipaniRep, General Manager at The Frangipani Langkawi Resort & Spa, responded to this review, October 9, 2013
Dear Sir,
I believe you have mistakenly commented our resort for another hotel you stayed in as the pictures are not ours.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 5, 2013

I was all psyched up to either enjoy myself silly or expect the worse for my upcoming visit after reading all the mixed reactions from other reviewers!

The verdict .. It's a roller coaster of mixed feelings alright .. With plenty of Ooos and Uurghs for this resort.

Hits ..

The resort definitely has a rustic charm with its ongoing green efforts to collect rainwater and other recycling efforts and also plenty of fruit trees n plants everywhere which attract a good mix of nature from birds to insects which is interesting for lil ones.

The pools ( 2 chlorine 1salt) are great fun and safe for kiddies.

Spend the late afternoon (low tide ) at the lovely beach makes it a great place to explore and take in the gorgeous sunset!

Activities at resort like Eco walk, fish n duck feeding, catch of ocean and also free cartoons at ballroom make sure that guests are kept entertained!

Huge rooms with separate dressing area and showers. Equipped with air con & ceiling fan.

Great rainforest shower with good water pressure giving you a luxurious shower!

Restaurant n bar is smack next to the beAch n offers a lovely view for throughout the day !

Staff ...the housekeeping & security staff had the warmest smiles which was ironic.. Some of the front line (check in & restaurant) were warm but I felt they were a bit jaded and mechanical with the way they processed guests. Not rude jut lacking in warmth.

Location... Lots of mini marts to get essentials & dining options within 5min walk along Cenang beach.

Misses
The rooms definitely not 4star as fittings mirror a cheap government vacation chalet than a luxury hotel. Towels n beddings all thin and tired looking. The wooden furnishings were all scratched and old. Flooring is tiled flooring which gets dusty from the beach n guests returning from the beach! Must be a nitemare for housekeeping !!

Cleanliness - although pool area is cleaned and tidied each morning n spic n span for the day, however nothing seems to done to upkeep for the rest day as I found empty beer glasses and plates left at sunning deck chair area and dropped food pizza ( at tables next to pool) left on ground for people walk around the pool area to step on BEFORE they enter the pool!! Euuu

Breakfast was the only meal I ate at hotel and I was uninspired (by price and standard) to take any of my other meals there ! Very sparse basic variety n quality for breakfast. Agree with other reviewers that food not replenished in a timely manner as I didn't know there was salad dressing for the salad greens offered until day 2 breaky! Obviously someone forgot to lay it out on day 1! No hash browns on day2 only spring rolls.

Wifi .. Free wifi was sporadic as only available at lobby meeting room n restaurant. There's also a 20min time out thingy that logs everyone out after a while. I tried using one evening at lobby and got devoured by mosquitoes 5mins into using the wifi! Gave up after 10mins as wifi got into hang mode .. Not worth the agony!!

Checking in at 2pm : resort was full and made to wait till 2pm for room which is a bummer when traveling with a cranky n sleepy toddler!

Verdict .. I'd still come back if there was a rate promo as the gorgeous beach n natural hotel settings is acceptable as long as you know the shortcomings and prepared to look the other way to still enjoy your stay :)

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrangipaniRep, General Manager at The Frangipani Langkawi Resort & Spa, responded to this review, October 9, 2013
We thank you for selecting our resort and noted that some aspects of our resort did not meet up to your expectations.

We appreciate your valuable comments in your candid review which we will address on the short-comings. Meanwhile we hope that you had and enjoyable stay and look forward to your return to stay with us in the not too distant a future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langkawi, Malaysia
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 1, 2013

After arriving in Langkawi and the Frangapani we quickly realised that we made the right choice in choosing our accomidations. This was our third week in Malaysia after visiting many cities and smaller places in a variety of hotels from 5 star to 3 star and this was one of our favorites.
Positives: Great location, a bit out from the main strip but close enough to walk in for dinner each night and shopping. Distance allows for a peacful retreat and cleaner quiet beach where we spent each evening watching the sunset from our villa.
Villas were so nice, you felt privacy and everything is so close, the beach, resteraunt, pools etc.
Service was great, we got a bucket of ice almost every evening to have drinks by the beach for sunset and for our room and were never charged or hassled. Rooms were clean and cleaning staff was very friendly. Loved th eoutdoor shower in our room. ALso LARGE variety of channels on TV from Discovery to NAtional Geographics..... not that we watched lots of tv...:)
Food at hotel was good and reasonable priced, we ate lunch there most days and went our for dinner. Breakfast was included, reasonable selection, not amazing but god enough. Could improve on keeping things stocked till 10:30 when it ends, often had to ask for more plates, fruit and coffee but this was true our only issue with the place. Fridge in room was large and cold for beverages and snacks.
Wifi is only available at pool and resteraunt area but that was not really an issue.

Place is a bit dated but after you get there and relax and enjoy the beach and quiet this is easily not noticed. Everything is comfortable and exactly what we wanted to end our hussle and bussle vacation.
We also had some friends fly in form Sigapore for the weekend and loved the hotel as well.... for the price it is really a great deal.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Frangipani Langkawi Resort & Spa

Address: P.O. Box 138. Jalan Teluk Baru Pantai Tengah | Mukim Kedawang, Langkawi 07100, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Top resorts Hotel in Langkawi
#7 Spa Hotel in Langkawi
#12 On the Beach Hotel in Langkawi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Frangipani Langkawi Resort & Spa 3*
Number of rooms: 115
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Also Known As:
The Frangipani Langkawi Hotel Langkawi
The Frangipani Langkawi Resort And Spa
Frangipani Resort Langkawi
Village Langkawi

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