We arrived on the 31th of January at 10pm and the reception was dark, the staff was busy doing their stuff and me and my girlfriend stood in front of the desk waiting for the welcome of the resort.
Nothing happened, I said hello to the staff and they replied to my greetings.. WOW I was already impressed... The first thing I heard from the front desk man was: "you have to pay the rest of the stay"... Nice.. The perfect start for an overprice resort...
A very nice porter brought us to our beach villa (he was very kind compared to the frontdesk guy), himself had problems opening the old door of our villa and to turn on the light took about 3 min. That just to explain how comfortable was the villa.
Finally we entered the old villa, nothing to do with our expectation: old furniture, the lavatory wasn't working well on top of it wasn't looking very clean.
Anyway the location is cool, the villa was situated 20m away from the see. Our villa was also 20m away from the bar and the noise of it was disturbing us during the night. There is no acoustic isolation in the rooms!
The morning we woke up and we went to the breakfast place, half indoor half outdoor. We sat down and out of the blue popped out a waiter asking us the ticket for the breakfast. We gave it the her and that was the whole service that we and the rest of the guests received during the breakfast, it's just a joke.
You have to get the coffee by yourself, the coffee machine it's old, half broken and the coffee is not exactly an espresso. The buffet was ok, nothing special but we could eat something. The toast machine was broken and not working properly. Empty dished stayed on our table for all the breakfast, I was thinking to bring them away by myself.
All in all (I'll not continue mentioning all the broken stuff) what bothered me must was the service, calling it service it's an insult. Waiters were overloaded by work and totally pissed off.
We were disappointed and probably we will not return to Langkawi anymore.
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- Also Known As:
- The Frangipani Langkawi Resort And Spa
- The Frangipani Langkawi Hotel Langkawi
- Frangipani Resort Langkawi
- Village Langkawi