A group of us decided to spend a night on Langkawi and found this hotel advertised as 4 star with a super special of AUD$60 a night per room. The photos looked great so thinking we had scored the bargain of the century off we went.
On arrival it all looked wonderful and after a ridiculously long time to check in we were off to our rooms.
1st Problem - when we got out of the lift (with broken hand rail) onto our floor the signage for room numbers did not show ours. After wandering around aimlessly for several minutes we ultimately found our rooms whilst noting stained and water damaged foyer carpet. The rooms were quite spacious and appeared clean but were quite dated, light fittings and switches were hanging loosely from the walls and the bathrooms were quite drab with mould in places.
TV reception was not great.
2nd Problem - We ventured off to the pool to cool off and grab a drink. Three staff behind the bar and 15 minutes to get a beer , coke (as they had run out of lemonade) and one cocktail. 45 minutes to get pool towels which we requested and still we assume they were for us as they were placed on the counter of the pool hut on the opposite side of the pool to us.
The pool needed to be vacuumed and there were several broken tiles, none of the water features were turned on, we assumed they did not work.
Problem 3 - if you want a taxi arrange it yourself as the reception staff either did not understand us or won't get you one.
Problem 4 - Room service you have to request more than twice and even then it still may not turn up.
Problem 5 - Nothing is provided in the room not even a cotton ball, teaspoon or water.
Problem 6 - No hot water. Spoke to reception whose response was there wasn't any and to perhaps try the bath instead.
Positives - hardly heard a plane even though right next to airport and a comfy bed.
It appears that once this was a lovely hotel but they have no money so cannot maintain it.
All in all what did we expect for AUD$60, not a lot but I will say that I do not understand where the 4 star rating has come from as we were staying in a 4 star in Penang and it was 100% better than this.
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- Also Known As:
- Helang Hotel