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“Great” 5 of 5 stars
Review of Hotel Helang Langkawi

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Hotel Helang Langkawi
3.5 of 5 Hotel   |   Lot 274 Jalan Lima, Mukim Padang Matsirat, Langkawi 07000, Malaysia   |  
Hotel amenities
Ranked #38 of 98 hotels in Langkawi
Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
“Great”
5 of 5 stars Reviewed January 9, 2013

We stayed for 3 nights here, I made the wrong reservation and came early by a week. but the hotel was kind to cancel the reservation for me and checked us in. Pretty old hotel but the heart is good, the service is good, they are doing some major construction in the lobby when we came but we had no problems. The rooms was great. huge and very clean. we had a view of sunset everyday and the price is unbelievably good. Some have complained about location but if you drive it shouldnt be a problem and langkawi there isn't much public transport so I thought the off airport location was great.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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286 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 2, 2012 via mobile

Stayed at this hotel from 7th of November until the 13th of November 2012. Hotel was pretty average and needs a revamp or needs to be a bit cheaper then what it is.
Good stuff:
Rooms are large
Bathroom is massive
Pool is so beautiful and if you're lucky enough too look over the pool you have a great view
Most staff are friendly

Bad stuff:
SLOW. Service is slow the lifts take about 15 minutes to get you, and on arrival we waited 1 hour for our room to be ready
Nowhere near anything
Roof leaks mould
Strange smell in corridors
Pool bar staff can barely speak basic english
Towel rack left unmanned and can rarely get towels

So yeah, that pretty much sums it up.

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed November 30, 2012

Stayed here 3 nights with 8 family members. Huge property like 5 star hotels but very poorly maintained. Therefore looks run down although fairly new property. Typical local people management.
Only good thing is huge pool and big rooms. Most std rooms come with 2 double bed for one room price. Rooms aren't clean and bathrooms overall are below average.

Location wise it's near no where but 4kms from pantai cenang, the happening beach and street in Langkawi. Location is not that bad.

You definitely need own transport to stay in this hotel otherwise stuck there . Call taxi available on request but expensive.

Food is definitely lousy and suggest eating outside. Breakfast was sickening during our stay.

Will I stay here again??? Yes for the size of room, pool and overall property size.
No for mostly everything from cleanliness , food, service, etc

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stroudsburg, Pennsylvania, United States
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 18, 2012

My girlfriend and I had 2 nights left on Langkawi and was looking for a bit of luxury before we left. We saw the the Hotel Helang and thought it has everything we would need to have a nice relaxing 2 days.
We arrived and had to find our own trolley and then hump our 7 bags up to the room ourselves even though there were staff there, I'm not one to let people carry my luggage anyway but there wasn't even an offer.
Our room was very spacious and comfortable so I have no complaints here BUT you then leave the room the lobby ALWAYS smells of cigarette smoke and room service dishes were outside the doors all down the corridor (same plates for the whole 2 days). Also there looked to be building dust everywhere!!!!!
Anyway we carried on down to the very spacious pool only to be told that the advertised POOL BAR (loose term) was now shut for renovations but there was absolutely no renovations happening what so ever. So we proceeded to ask in the main restaurant if we could order some alcoholic beverages only to be told that all they had was cans of lager and gin not even fruit juices. We decided to leave the hotel and drive to get some beverages from a local mini mart, we then felt settled sat by the pool. 1 hour later we were asked to leave the pool as it was shutting down for the night, 8am - 8pm was advertised on the internet and at hotel reception it was now 6.45pm. We then went up to our room got changed and came down to the main restaurant for dinner, we waited to be seated for 20 minutes before we realised that it wasn't even open!!!!!!
Next day the pool towel hut was unmanned for the whole 2.5 hours we were there and again we were left dumbfounded by this so called 4 star service.
We felt it necessary to complain to the manager but all he could say was that he would arrange for a lift to the sister hotel down the road. IF I WANTED TO STAY THERE I WOULD OF!!!!!

DO NOT STAY HERE!!!!! THE PLACE IS A JOKE!!!!! THIS IS MY FIRST REVIEW AND I FEEL OBLIGED TO HELP PEOPLE NOT MAKE THE SAME MISTAKE WE DID!!!!!

Room Tip: Try Bayview hotel in Kuah. Amazing hotel and staff
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bukit Mertajam, Pulau Pinang, Malaysia
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
Reviews in 15 cities Reviews in 15 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed November 16, 2012

I first went here back in 2008, back than it looked good and well maintained, but this time around i was quite dissapointed with what i saw, firstly the lobby has undergone some major renovation and i think it is still a bit of work in progress but being a 4 star hotel, they should have done better to upkeep it...... The lobby was looking good but was dusty..... I checked in with 2 of my frens and the process was rather quick.... When we entered the room, we were very dissapointed.... The rooms were very dusty, imagine i was walking around barefooted and my foot became dark.... had to wear my slippers than after..... The beds and pillow were poor.... The matress were worn out and very springy and pillows were very uncomfortable..... The bathroom looked good though.... and the day bed well its better you just stay away from it as the cushions and linen were stained....... Had a bad sleep over night.... Next day went for breakfast and it was one of the worst with such limited choices..... had like some noodles, fried rice, spring roles, potatoes, bread, porridge and cereals..... For a 4 star hotels, the choices for breakfast was more like a budget hotel..... Overall i would just say its an average hotel, unless things can be improved this Hotel will be left behind...... Pro's - Spacious room, swimming pool... Cons - Dusty room, bad pillows and bed, bad breakfast, old furnitures, bad towels, old tv.......

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 10, 2012

The hotel is next to airport, it's maybe plus point for some people but for me it was zero point.
No live nearby you was bound to move by car for every small thing so I didn't like it . Overall hotel is quite big and under renovation so you should find so so many unusual sounds which is not comfortable Breakfast was ok not up to mark.
Sorry but i didn't recommend it.

Room Tip: Just move to upper floor and be sure that floor is already renovated otherwise u will suffer from di...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 6, 2012

Only 1 block away from airport, with reasonable swimming pool.
Breakfast could be considered okay.
But parking facility is limited.

Note:
Please double-check with check-in counter whether air-conditioning facilities are functioning, before tranferring luggages to the room.

Room Tip: Please double-check with check-in counter whether air-conditioning facilities are functioning, befor...
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  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Helang Langkawi

Address: Lot 274 Jalan Lima, Mukim Padang Matsirat, Langkawi 07000, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #38 of 98 hotels in Langkawi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Helang Langkawi 3.5*
Reservation Options:
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Also Known As:
Helang Hotel

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