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“Totally Rubbish Hotel. Avoid If You Want To Enjoy Yourself.” 1 of 5 stars
Review of Aseania Resort & Spa Langkawi Island

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Aseania Resort & Spa Langkawi Island
3.0 of 5 Hotel   |   Simpang Tiga, Jalan Pantai Tengah | Mukim Kedawang, Langkawi 07100, Malaysia   |  
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Ranked #27 of 100 Hotels in Langkawi
Singapore
1 review
“Totally Rubbish Hotel. Avoid If You Want To Enjoy Yourself.”
1 of 5 stars Reviewed April 6, 2013

Aaaargh, where do I start with this hotel? I guess I must first clarify that we travel extensively through Asia. Have spent a lot of time in Malaysia so am well used to its peculiar quirks.
When we arrived we were told that another couple were at the check in desk so we should wait in the lounge. A Hotel of this size can only deal with one check in at a time? Ok I think, will just go with it. Don't want to have my usual Malaysian frustration explosion. We sit down and immediately a bus full of Malaysian guests arrive and they are immediately ushered to checkin. Really???? Ask the staff about this. Get the usual shrug of indifference and they scurry away leaving us waiting.
Finally get to check in. All goes very slowly in the usual manner. Then we are shown to our room by a very charming Concierge. Get to room (have booked Super Deluxe) and it is in the old unrenovated wing. Ok deep breath. Room door opens, absolutely REEKS of cigarette smoke despite having requested a non smoking room. Am travelling with my two children so not good. Complain very politely. Solution .... send house keeping with a can of air freshener. Once again, try to go with it. We leave the windows open for two days. No better. Request another room and also question whether we have been put in the Super Deluxe as requested as the original key we were handed at check in was then questioned by a supervisor and a new room allocated. Supposition ... don't give the westerner the good rooms.
High points at this stage, the wifi in cigarette smelling run down room was awesome and the pools are guite good. Although the wave pool, waterfall and lazy river will not be turned on until the resort if full of local tourists.
So I complain, and we are moved to the Super Deluxe room we booked and paid for. All seems well on a first quick look. Living and sleeping area was not as big but bathroom was bigger and we had a bacony. These rooms have been renovated slightly, but it is purely on the cheap and cosmetic. The bathroom still has grout all over the tiles. I try to demonstrate to the staff that this can be removed quite easily and do so with a face cloth. Shrug, incomprehension. Toilet dirty, sink dirty, shower covered in mould, mirror streaked and dirty. Clearly the bathrooms are NOT being cleaned.
Politely ask in the morning if bathroom could be cleaned more thoroughly while we are out for the day. Didn't happen.
Laundry. Don't even get me started. As mentioned earlier we travel significantly through Asia. Can't see a local place to put laundry in so place 1 hotel laundry size bag with reception. Cost? 65 Ringgit!!!!!!!!! In Sing dollars this is almost $30!!!!! In Asia!!!!!
Food? Absolute rubbish. The breakfast buffet is quite simply awful. We don't expect Western food, but even the local food was below average. Also ate lunch here just the once. Average at best but with top prices.
My advise, advoid at all costs. But can highly recommend Casa Del Mare which is where we now spend our downtime.
I write this review from the tour desk in the lobby as it is the only place I could plug in my laptop and get wifi at the same time. The Super Deluxe Rooms have no wifi!!!!!!! Why? Shrug. Some rooms just don't have it.
Only 4 more nights to endure. I am in room 1121 if Management are interested.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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577 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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English first
Melbourne
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 25, 2013 via mobile

This is a tired hotel.
More focus appears to have been put on the great pools including wave pool.
The rooms are sad,eg paper thin curtains barely wide enough to meet in the middle. Bathroom suffered from mildew and deterioration of woodwork.
Scaffolding outside perhaps indicates that some restoration could be in sight.

Some distance from main town facilities but less than 3 min to beach and also close to some outside eating cafes.

Good buffet breakfast spread.

In room safes would be an asset - the process to use front desk facility was bordering on red tape compared to other hotels in Malaysia.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AseaniaResort, Manager at Aseania Resort & Spa Langkawi Island, responded to this review, April 1, 2013
Dear 380SL,

Thank you very much for taking the time to post this review. Your feedback is much valued and appreciated. We regret to learn that our service rendered was not up to your expectations. We sincerely apologise for the shortcomings you’ve encountered. We are currently in the midst of upgrading our rooms and facilities and the inconveniences caused during your visit is very much regretted. Even though we understand that you may not stay with us again, we would like to have the opportunity to restore your faith in our resort.

Stay Well
Exec. Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013 via mobile

The Aseania was our last hotel on our holiday and the best!

Pool was fantastic and there was plenty of chairs around to eat and sunbathe. There was 3 water slides 2 waterfalls as well as a spa area and a bar in the pool! We spent 3 days swimming in the pool and drinking at the bar. Drinks were reasonably priced as well (7RM beer, 12RM bourbon)

We ate lunch there 3 times. Food was ok and ok priced. Breakfast buffet was great and made the day easier. Lots to choose from and staff kept up with re stocking. Fresh cooked egg station was my favourite. Drink station not good juice and water warm.

Location was good 6RM taxi to main beach area or 10 minute walk. Beach just down the road too.

Room was big and spacious. Old but newly painted. No view from window though and no balcony when requested.
Bathroom was small and a little mouldy but ok. Hot water only warm.

Overall we loved the Aseania and would go back any day!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AseaniaResort, Manager at Aseania Resort & Spa Langkawi Island, responded to this review, March 18, 2013
Dear Stacey R,

Thank you for taking your time to write and post this review. We really appreciate your comments about our room, service, food and pool side facilities. Thank you also for your positive endorsement on our food and for your compliments about the swimming pool. It was a great pleasure having you with us and we hope to welcome you again in the near future.

Stay Well
Exec. Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013 via mobile

This hotel has the best and biggest pool we have ever seen.
The staff was very very friendly and spoke all god English.
In morning and evening you can even be lucky to see the monkeys play.
The breakfast buffee was very god.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AseaniaResort, Manager at Aseania Resort & Spa Langkawi Island, responded to this review, March 24, 2013
Dear JPreusse,

Thank you for taking your time to write and post this review. We really appreciate your positive comments about our service, food and pool side facilities. It was a great pleasure having you stay at our resort and we hope to welcome you again in the near future.

Stay Well
Exec. Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Finland, Finland
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 15, 2013

This was a very good hotel. Staff was friendly and could speak fluent English. The pool was awesome! Location of the hotel was great, easy to get everywhere, but still peacufull.

Only minor complaints we have for the gym, it is poorly equipped. And the lack of hairdryer in the room.

Nevertheless, worth every penny!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AseaniaResort, Manager at Aseania Resort & Spa Langkawi Island, responded to this review, March 18, 2013
Dear Matti L,

Thank you for taking your time to write and post this review. Your comments are deeply appreciated and they will surely assist us in striving towards service excellence. It was a great pleasure having you with us and we hope to welcome you again in the near future.

Stay Well
Exec. Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 9, 2013

Best things about the resort:
1) Superb Location:
Its right at the junction of Tengah and Cenang. Every taxi driver knows the resort, in fact, its listed in the price list at every taxi counter in the island. Lots of restaurants at walk-able distance, a super-market next door, tour operators across the street...

2) Awesome swimming pool.
Its huge! Very very nice swimming pool.

3) Very friendly staff.
Very very courteous staff.

4) Good breakfast buffet spread:
Even for a vegetarian like me, breakfast options very good.

Of-course, if you are steadfast on finding faults, there are a few...
1) Wifi signal strength in the room leaves a lot to be desired.
2) Our room was so placed that we had to walk quite some distance to the nearest lift!
3) Pool closes by 7pm!!
4) Water heater does not work smoothly. Had a tough time with it..

All said and done, in Langkawi, one would probably spend very little time inside the resort. There are so many activities to be done outside! So all in all, a not so disappointing stay @ Aseania! :)

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AseaniaResort, Manager at Aseania Resort & Spa Langkawi Island, responded to this review, March 18, 2013
Dear Arvind V,

Thank you very much for the detailed review about your experience at Aseania Resort & Spa. All your comments are gratefully received and reviewed. We’ve looked into the less positive issues you’ve mentioned and we sincerely apologise for the shortcomings you’ve encountered. Your comments are deeply appreciated and they will surely assist us in striving towards service excellence. Thank you also for your positive endorsement on our breakfast and staff courteous and for your compliments about the swimming pool. It was a great pleasure having you with us and we hope to welcome you again in the near future.

Stay Well
Exec. Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
George Town, Malaysia
Top Contributor
88 reviews 88 reviews
48 hotel reviews
Reviews in 26 cities Reviews in 26 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed February 27, 2013 via mobile

The only thing nice about this hotel are the big swimming pool. The even have a wave pool. Beside that, everyting else is quite boring. The room is mediocre. It smells terrible, especially the cupboard. The call-in food are the worse! Even the cleanliness of this hotel is far below par. I think having said that, the hotel should lower the room price. As for location, its also very far from the beach and censng beach main attraction.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AseaniaResort, Manager at Aseania Resort & Spa Langkawi Island, responded to this review, March 4, 2013
Dear madone1181,

Thank you very much for taking the time to post this review. Your feedback is much valued and appreciated. We regret to learn that our service rendered was not up to your expectations. We sincerely apologise for the shortcomings you’ve encountered. Rest assured that your comments will be seriously looked into and we will strive to improve our service level and product quality. Even though we understand that you may not stay with us again, we would like to have the opportunity to restore your faith in our resort.

Stay Well
Exec. Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aseania Resort & Spa Langkawi Island

Address: Simpang Tiga, Jalan Pantai Tengah | Mukim Kedawang, Langkawi 07100, Malaysia
Phone Number:
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 On the Beach Hotel in Langkawi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aseania Resort & Spa Langkawi Island 3*
Number of rooms: 217
Official Description (provided by the hotel):
Strategically located along the Pantai Tengah in Mukim Kedawang, Aseania Resort encompasses 7.519 acres of luxurious facilities and lush greenery. Our 217 rooms are fully furnished to give visitors the comforts of modern living complemented by the unique old-world charm of Langkawi. There's never a dull moment at Aseania's awe-inspiring swimming pool. Listed in the Malaysia Book of Records as the longest swimming pool in the country, it sprawls 154.4 metres and has a mesmerising array of facilities for all - wave pool, mushroom pool, waterfall, Jacuzzi, sundeck, lazy river and adult and children slides. You can take a leisurely float or pamper yourself with a luxurious jacuzzi while the kids have a splashing good time together. Truly fun for all in the family. ... more   less 
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Also Known As:
Aseania Resort Langkawi Hotel Langkawi
Langkawi Aseania Hotel
Aseania Hotel Langkawi

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