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“4th stay here” 4 of 5 stars
Review of Four Seasons Resort Langkawi, Malaysia

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Four Seasons Resort Langkawi, Malaysia
5.0 of 5 Hotel   |   Jalan Tanjung Rhu | Mukim Ayer Hangat, Langkawi 07000, Malaysia   |  
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Free Fourth Night!
Ranked #4 of 98 Hotels in Langkawi
london
Senior Contributor
48 reviews 48 reviews
42 hotel reviews
Reviews in 26 cities Reviews in 26 cities
62 helpful votes 62 helpful votes
“4th stay here”
4 of 5 stars Reviewed March 16, 2013

This was our fourth stay here as we love this place but recent 30% price increases accross the board for food and beverage is in my opinion unjustified.
Michelin starred food prices without the michelin star quality.
If you want to charge this sort of money then the quality has to improve vastly.
That said we still had an amazing holiday,the staff are top drawer and the resort is stunning.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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764 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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English first
Kuala Lumpur, Malaysia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 13, 2013

Had my surprise wedding proposal @ Four Seasons Langkawi recently and I have to say that staff were extremely helpful from the beginning right till the end.

Thanks for making my surprise wedding proposal a memorable event.

Special thanks to Marly and Ben. You guys rock!! :)

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 5, 2013

I couldn't find one thing that I didn't like about this resort... firstly it's absolutely breath-takingly beautiful, the beach villa that we stayed in was like a palace, huge, airy, comfy, luxurious... private pool, terrace with day bed, hammock and sun loungers!

When we did eventually decide to leave the room, we were right next door to Kelapa Grill where we had lunch every day because the food and service were exceptional. Fresh fish, grilled to perfection, colourful, fresh and flavoursome salads, varied menu, just delicious!
The other restaurants we tried - Ikan Ikan (Malaysian) and Serai (buffet) were also fantastic, although the dinner menu in Ikan Ikan was a little on the expensive side for what you get! Rhu bar also had really lovely cocktails, great place to watch the sun set.
One night we had the in-villa private BBQ and bonfire. A team arrived to set up a private BBQ on our terrace, and a little bonfire pit on the beach outside, it was THE most romantic beautiful setting possible, they thought of everything and looked after us so well.

The spa is amazing with the most helpful staff who took their time to explain the different treatments available so we could pick exactly the right one for us. the atmosphere is completely relaxing and serene.

The two pool areas are also stunning, the main pool has loads of different pool areas so you can pretty much find your own private pool all the time! the adult pool has one long pool, lined with 'booths' with sun loungers in so you have complete privacy, it's fab, and the staff are on hand to fill up your glass with cold water, beer, cocktails or whatever you need.

I would recommend making use of the excursions and day trips on offer, we did the mangroves by Kayak tour and it was fab. Our guide was so knowledgeable and kept us fascinated with all the details about the mangroves and the wildlife that live there. for a novice kayaker, it wasn't particularly difficult either!

I would definitely recommend the Four Seasons if you want LUXURY, to be completely pampered, eat delicious food and chill out. it's not a crazy family resort, there were no kids around, it's just the place you go to get away from everything and be spoilt!

Room Tip: Beach Villas are perfect!! Private, spacious and luxurious...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
57 reviews 57 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed March 4, 2013

a shame that a 4 Seasons cannot keep up its customary standards one is used to from this hotel chain. We stayed 9 days and graciously were upgraded to a Beach Villa upon arrival. The Hotel stands alone amidst a beautiful landscape, full private beach front and view. Tasteful interior and I suspect the Pavillons are equally nice and suffice. After 9 days of stay, let me recap and start with the negative... the positive outweighs at the end:
in need of improvement:
- food: lousy food and service at Ikan-Ikan Restaurant. Half raw and tasteless, almost no vegetarian choice, service terrible, terrible. Breakfast buffet was a very big disappointment, quality and presentation wise: Western breakfast variety for the health oriented guest almost non existent. One big pot of Yoghurt (plain) every day. Fruits presented in a non-attractive way and staff repeatedly sneezing over it (turned me off for the rest of the week). For bread and pastry lovers it offered a good variety but not everybody is into breads and pastry. NO healthy cereal! All out of the box (Cornflakes style, Choco Pops or similar!) - I think I remember four different sugar, processed cereals. A tired looking so called Bircher Muesli with the spoon disappearing and not looking really appealing and presented in an unhygienic way. Dishes dirty, almost always something missing (eg. butter). Juice sortiment = sugary stuff. Had to order fresh juice separately. I must say we were really disappointed by the buffet. Asian fare plenty but not everyone is into Somosas and fried potatoes for breakfast. No delicate fare you would experience in other places in that category (eg. Nam Hai, The Legian, Four Seasons Ubud etc.)The huge disappointment was the service: Staff standing around lost what and how to do it. It looked like there was serious supervisory and training missing. Mrs. Nabila was the only exception. Very professional lady.
Grill Restaurant - the only place you can really have good service. Louis Stacher, Mrs. Ramaidah and Aszmi Ahmad full professional, service oriented and keeping the place running, albeit very busy. (there was one more guy but sorry, dont have his name). Food was good with a bit on the heavy side. We enjoyed the place.
- Bed! what a nightmare: we had two different villas due to a technical problem which forced us to change. However both beds were a nightmare: fully worn out. Now I am not particular heavy (47kg) but sank in like a stone, in both places. We had one week of very bad sleep, cranky in the morning.
- Insects: now I know we are in the tropics and I am actually am living at home in a tropical country. However, the bathroom and wardrobe was so full of ants on a constant stream, that we had to move everything to the writing desk as all our stuff (toothbrushes was sprayed with Baygon apparently by accident judging from the taste). Pretty annoying as we had to walk back and forth beetween both rooms. The walk-in-room full of ants..., so was the suitcase.
Reservations: unreliable Reception (Concierge). Except one - no Restaurant reservations all week were followed. For buggy service you had to call again (the first one lost in space). This happened every time.
We shook our head after check out. No smile, no goodbye. Hello?



Pros:
- Landscape, simply beautiful
- Gym/Tennis/Watersport Place - Perfect. Clean, very well attended, latest gear and well maintained. Very friendly staff. We used it almost every day. Thumbs up!
- Spa - very nice setting. Complicatd menu (packages) though, expensive. Well trained staff. Out of 4 massages, 3 were very good, one therapist took a "short cut". (We regularly have massages so I think we are able to judge - a bit dissappointing for what is costs.)
- most impressive Mangrove tour. The two tour guys were really specialists and we enjoyed every minute of it. Highly recommended.
-I am aware that we are critizising at a very high level. So is the reputation of the Four Seasons. We experienced up to par service at other Four Seasons Hotels and are therefore truly puzzled. Very grateful for the upgrade when we checked in but after 9 days feel irritated in terms of bad sleep and are truly puzzled by the experience overall. After all we spent quite a bit of money and were hoping for a restful week. It was very relaxing and truly exceptional beautiful resort but we feel we have not had received value for money. Living next door to Malaysia it would be a wonderful place to return for weekends or so but unless Management is walking the grounds and is visible (which it was not once! most importantly a total lack of F&B Management!) we cannot get ourselves around to return nor recommend it for friends and business relations. If most essentials improve, it truly deserves a 5 star. One expects nothing less from a Four Seasons!

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSLangkawi, General Manager at Four Seasons Resort Langkawi, Malaysia, responded to this review, March 7, 2013
Dear Joyouslife,

Thank you for taking the time to provide us with your valuable feedback. We regret to hear that your experience at the Resort has not lived up to your expectations and extend our sincere apologies.

Please rest assured that we have taken all your feedback regarding dining, housekeeping and service and will review them in detail. We will make them a point of focus for our team.

In our resort, we do provide hard mattresses for guests who prefer to have them. It is unfortunate that we were not able to act on your preference during your stay. We would certainly include that in your profile and should we have the privilege of having you with us again, will ensure that your request is fulfilled.

Thank you for acknowledging some of our staff in your comments. Four Seasons strives to exceed our guests' expectations and we truly value the information you have shared with us.
Should you wish to further discuss your experience, please do not hesitate to contact me at +60 4 950 8888 or alastair.mcalpine@fourseasons.com

Warmest regards,
Alastair McAlpine
General Manager
Four Seasons Resort Langkawi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 2, 2013 via mobile

Beautiful and luxurious - you don't need to leave your villa!

They're also very thoughtful. We went there with our baby and they prepared everything - from cot to tub and even toiletries (including diapers)!

Room service food is good you don't have to go to their restaurants - although ambiance there is also nice. Breakfast buffet is lousy with western food so stick with the local fare :)

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 1, 2013

We had a dinner at this hotel on Feb. 5, the hotel owned beach is good but honestly I have seen many better ones elsewhere. Because it's private, there were not many people at the beach watching sunset that day.

Some of the dishes are tasty, a little more expensive than we expected. Just 4 or 5 dishes, we paid 800 RM.

Room Tip: Honestly i had only dinne there.
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 23, 2013

We had a wonderful week at the resort, and can recommend the melaleuca pavilion room, it is spacious, comfortable and tastefully appointed.
The plusses at the resort are: great staff, well groomed surroundings, tasteful architecture, long beach, good malesian restaurant, nice adult pool and gym. There is also nice possibles to make tours i.e. To look at the mangrove areas nearby.
To improve we found the Italian and grill restaurants, lack of light choices both at breakfast and lunches, menus traditional and with calory rich alternatives mostly. The resort is also far away from everything else which can be considered good or bad. We also felt that when you spend all the money for this kind of accomodation, charging for a multiunit internet connection on a daily basis, is not a good service or business practice in todays world.

But overall, we had a fantastic holiday at Four Seasons!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Langkawi, Malaysia

Address: Jalan Tanjung Rhu | Mukim Ayer Hangat, Langkawi 07000, Malaysia
Phone Number:
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Langkawi
#4 Spa Hotel in Langkawi
#4 On the Beach Hotel in Langkawi
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Langkawi, Malaysia 5*
Number of rooms: 91
Official Description (provided by the hotel):
Located in the Andaman Sea off the northwestern coast of Malaysia, the archipelago of Langkawi is south-east Asia's first UNESCO Geopark – a geological and ecological wonderland of 550-million-year-old rock formations, precipitous rainforest and deserted islands. Just minutes by boat from the world-renowned mangroves of the Kilim Karst Geoforest Park, Four Seasons Resort Langkawi combines artful design and all-pervading serenity with a wholesome connection with nature. The Resort’s traditional Malay kampong-design weaves through acres of beachfront gardens dotted with al fresco restaurants, palms and lotus ponds. An endless sense of space encourages clarity and calm. UNESCO-protected mangroves showcase labyrinthine adventures between land and sea, supported by the on-site Geopark Discovery Centre, while the Geo Spa draws on the ancient healing energies of the surrounding nature. Throughout the Resort, private cabanas, endless hideaways and landscaped pools (including one for adults only) offer the freedom and flexibility to reflect and reconnect – individually, with one another or as a family. ... more   less 
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Also Known As:
Four Seasons Resort Langkawi, Malaysia Hotel Langkawi
4 Seasons Resort Langkawi, Malaysia
Four Seasons Langkawi
Langkawi Four Seasons

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