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“Peaceful, away from crowded Cenang Beach” 4 of 5 stars
Review of Berjaya Langkawi Resort - Malaysia

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Berjaya Langkawi Resort - Malaysia
4.0 of 5 Hotel   |   Burau Bay, Langkawi 07000, Malaysia   |  
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LOVE & CHERISH from RM820
Ranked #9 of 98 Hotels in Langkawi
Petaling Jaya, Malaysia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Peaceful, away from crowded Cenang Beach”
4 of 5 stars Reviewed August 17, 2013

Berjaya Langkawi is 1 of the resort with better beach which is exclusive to the hotel, unlike Cenang which is overcrowded. Hotel comprises on-sea chalet and on-hill chalet. Some of the hill chalet could be quite high on the hill and the hotel do provide shuttle service. However the shuttle always took too long to arrive for pick up from the chalet. I had to call to the reception few times before the pick up finally arrives. Hill chalets are surrounded by forest, which is quite a nice experience, but do keep the door locked all the time as there are monkeys loitering around looking for food. Hotel food is standard hotel fare, consist of Chinese, Japanese, Western & Thai restaurants. The hotel is quite far away from Kuah town and not many eateries around. Nearest would be Oriental Village where the cable car station is situated. It's advisable to rent a car at airport/jetty. You would definitely need it to travel to most attractions which are quite far away (except cable car).

Room Tip: Choose hill chalet nearer to the lobby, at least you can walk to the lobby instead of waiting for pi...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (675)
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Baltimore, Maryland
Top Contributor
85 reviews 85 reviews
39 hotel reviews
Reviews in 48 cities Reviews in 48 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed August 16, 2013

First, the good news: the setting is beautiful, whether you're on the water or in the forest. The food was delicious, especially at the Thai restaurant and the Indian restaurant. The spa is a lovely retreat, and if you book a treatment there, you can hang out on their patio and pool, which are much more secluded and quieter than the hotel pool Service was friendly.

Now for the problems: At some resorts, you feel like you've escaped the real world from the moment you arrive. Not at Berjaya, where you know right away that you are just one guest among many in a very large, sprawling resort. You wait to check in, the process takes a long time, then you wait for a shuttle to your cabin. There's nothing like that sense of tranquil welcome that you would get at a Thai hotel or resort (as an example).

The cabins were OK, but the rainforest chalets were quite small and a little basic, and I wish we'd sprung for something bigger. From our small balcony, we could see trash on the forest floor, including what looked like toilet paper, and there was also litter on our walkway to the road. We mentioned it to the management several times, and while they were apologetic, it never got cleaned up during the three days we were there. During most of the day, there are white plastic bags full of clean or dirty linens lining the otherwise beautiful forest road. There must be a better way to deal with laundry! We had plumbing problems as well, which got fixed, at least partially.

We experienced numerous other minor service problems during our stay, and spent way too much time on the phone or talking to managers trying to get them rectified. Management was always courteous and apologetic, and we even got a partial refund, but that wasn't how we wanted to spend our vacation.

Next time, I would choose a smaller resort with a stronger emphasis on service.

Room Tip: Rainforest chalet are very small for two people.
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisNBLR, General Manager at Berjaya Langkawi Resort - Malaysia, responded to this review, August 24, 2013
Dear Guest,

Greetings from Berjaya Langkawi Resort !.

We would like to thank you for submitting a review of our Hotel after your recent stay with us.
I understand that your overall stay was a somewhat pleasant one but fully understand and accept that there was indeed some areas that we fell short of expectations.
For this, please accept our sincerest apologies for the inconveniences experienced.

I have since addressed this with the rest of my team and will endeavour to make the necessary improvements to serve all our guests better.
Rest assured, our guest comfort and satisfaction is always our utmost priority.

In the meantime, please do not hesitate to contact us directly if we can assist with anything else. We do look forward to be able to serve you again in future.

Thank you.

Sincerely,


Chris Niuh
General Manager
Berjaya Langkawi Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 16, 2013

The premium chalet was excellent. We had a very nice view to the sea. The service was very good. We even received a complimentary chocolate cake and basket of fruits because it was our honeymoon. It was very clean and tidy. The only disadvantage is that it is far away from most of the attractions.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 16, 2013

My husband and I spent a week at the Berjaya for our 25th Wedding Anniversary. The resort is not far from the airport around 15-20 minutes. Since we booked with flight centre we had the extra privilege of MYTime which me3ant we had our own check in and we were greeted promptly and given a welcome drink. It also included 15 percent discount on food and beverages as well as 10 per cent off spa treatments. We were upgraded to a Premier Land Chalet, this was beautiful, completely renovated and full view sea view. The resort is huge, you only realised how busy the place was till it was breakfast we felt it still had a secluded feel about it. Our chalet was room 1201 and we were not far from the main areas of the resort so did not use the shuttle, we only used it when we had dinner at the Thai Restaurant and had a treatment at TARAS Spa. The shuttles were always on the go and fairly prompt. We found the staff very friendly and willing to help in anyway. Breakfast we felt was hit and miss, I think the Dayang could do with a facelift as well as the Beach Restaurant. Breakfast at the Beach Restaurant was a la carte as well as a small buffet offering toast, pastries, fruit and cereals available. Our favourite thing to eat was the Roti with maple syrup. We had dinner at the Beach Restaurant twice it was very nice the Tandoori Sea bass was very fresh. We found coffee to be of a fairly good standard for an Asian destination just the milk was froth but they do their best. Wifi in the rooms was fairly poor and there were a lot of people frustrated and often we would resort to the business centre for quicker service. House cleaning was excellent and often found our bed decorated with a towel arrangement like swans, and chocolates every night. We were given an anniversary cake as well as a bottle of wine for our meal. The resort is a 5 minute shuttle ride to Oriental Village for the Cable Car but you will have to walk back or Taxi as the service is only one way.
The beach was beautiful we went for walks everyday, yes the water is murky but beautifully warm, we hardly swam in the pool. The Flora and the Fauna is spectacular we had Dusky Leaf Monkeys, Macau Monkey (very cheeky), tree snakes, hornbills, flying lemurs, squirrels all at our door step, you just did' t know what was there when you opened the door of your chalet. We found the location of the Berjaya to be perfect its only a 20min ride into Pantai Cenang by taxi a cost of 26RM, we did have dinner one night at the Andaman and yes its a beautiful hotel in a beautiful spot but it is a bit far to get anywhere. We had our dinner at the Pahn Thai on our anniversary this is a must food and views are well worth it .We also had a spa treatment at the Taaras spa which is brand new.This was a very peaceful and relaxing holiday and would defiantly go back.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 15, 2013

The chalet was awesome, clean and they have almost everything you need. Clean and tidy, newly renovated. Lots of facilities, the pool is not too deep (1.5m at it's deepest, child friendly). But in order to get to your room, you need to take the shuttle in the lobby or you walk. Sometimes the queue can be quite long. The distance of the resort from Pantai Cenang or Jetty Point is far, it's going to take you almost half an hour to reach there. Overall, it was a great experience and if you're on a tax free shopping trip, try to avoid going langkawi during public holidays as lots of shops will be closed.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Wales
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 15, 2013

A fabulous beach side resort. Very large and sprawling but shuttle service well organised to return to chalets. Not so good on pick ups. We had a sea view room which had a superb view over the top of the water bungalows. I have to say that I would have been very disappointed if we had paid considerably more for one of the chalets over water as some had no view at all and when the tide went out there was just mud and rocks underneath.
Food was good and reasonable by UK standards. Would recommend the Peking Duck in the Oriental Restaurant. The regular portion was half a duck and was plenty for the two of us.
Walk to the Oriental Village was pleasant. You could get the shuttle down but an easy walk for a very good cheap lunch in the Sole Cafe in the food Court there. Also to buy beer and wine in the duty free shop. Large cans of Carlsberg only 2.8 rm and wine from 24 rm.
Lovely beach and pool area. Plenty of sun loungers and beds when we were there. Pool towels were always available.
Overall a good quality resort. Beach could do with more regular cleaning but that is my only criticism.

Room Tip: We didn't feel it would have been worth paying the extra for a water chalet.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 13, 2013 via mobile

Gorgeous setting unparalleled by any other resort in Langkawi. We were 2 families with kids. We needed 2 connected rooms for each family and wanted to be close to each other. The hotel accommodated out request and even upgraded our rooms in the process at no charge. We got awesome rooms yhat were bigger than the orginial one AND with sea view!!! We were extatic esp the kids. We were in rooms 1256 & 1257. The restaurants are all nice. Food is delicious. Staff is very friendly. The sports bar with pool, ping ping, and foosball tables were a getaway for our weary kids.

Rosalaura from reception was very helpful and accommodating. She remembered our name every time we asked for something. The staff at the transportation desk are great. I forgot my mobile in a taxi. The driver was very honest. He came the next day to find me to give me the mobile. He couldn't reach me so be came the day after. His name is Sabry. A true gentleman. He could've easily taken the expensive smart phone for himself.l but his honesty and concious wouldn't allow him. He came back out of his way to return it. Great people. Who are welcoming and gracious. It is a pleasure having the chance to visit Langkawi and be hosted by its people.

I will visit this place again in the future and will highly recommended for all my friends who plan to visit Langkawi.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Berjaya Langkawi Resort - Malaysia

Address: Burau Bay, Langkawi 07000, Malaysia
Phone Number:
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#8 On the Beach Hotel in Langkawi
#9 Luxury Hotel in Langkawi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Berjaya Langkawi Resort - Malaysia 4*
Number of rooms: 350
Official Description (provided by the hotel):
Home to Unesco's World GeoPark, discover the island said to have inspired love and miracles. Cocooned within a rainforest sanctuary, Berjaya Langkawi Resort embraces boundless views of emerald waters and green-cushioned mountains. With an array of convention facilities and inspired spa treatments complemented with heartfelt services, moments are filled with a sense of natural connection and harmonious retreat. ... more   less 
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Also Known As:
Berjaya Langkawi Resort - Malaysia Hotel Langkawi
Berjaya Langkawi Beach Hotel
Resort Langkawi
Berjaya Langkawi Beach Spa Resort

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