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“Perfect hideaway” 4 of 5 stars
Review of Berjaya Langkawi Resort - Malaysia

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Berjaya Langkawi Resort - Malaysia
4.0 of 5 Hotel   |   Burau Bay, Langkawi 07000, Malaysia   |  
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LOVE & CHERISH from RM820
Ranked #9 of 98 Hotels in Langkawi
Scarborough, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
“Perfect hideaway”
4 of 5 stars Reviewed May 5, 2013 via mobile

The resort is wonderful, very clean, spacious and borderline exotic with the huts. The staff were all first class and couldn't do enough. We upgraded to a sea view chalet which I am pleased we did. Food was exquisite especially the beach restaurant which was exceptional value for the quality received. You are 25 mins from chenang beach so eating out etc will cost approx £7 in a taxi, we enjoyed being out of the hustle and bustle in the day but ate out most of the time on an evening. The only criticism of the whole stay were the pool toilets which were dirty and broken, however the beach ones were excellent and very close

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,687 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (674)
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Perth, Australia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 5, 2013

Just returned from spending 8 nights at this gorgeous resort. Very clean chalets and great variety of restaurants. We initially booked the premier chalet on land which offered stunning views over the bay but after 4 nights we asked to move to a rainforest studio chalet to experience the rainforest and monkeys. Both chalet types were lovely but the rainforest studio was double the use and newly refurbished with huge bathroom and lounge area plus they are a cheaper option. The breakfast buffet has a great variety except obviously bacon and the Thai restaurant over the water was divine. You need to get hotel shuttles from your chalet to the lobby and pool area but we never had to wait long. The day spa has just opened after refurbishment and whilst more expensive than those in the town areas the setting was lovely.
The hotel is about a 15-20 minute taxi ride to one of the main area chenang beach but cost only 26 ringgit which is about $9. It is however only a 10 minute walk to the Oriental Village and cable car and if the heat and humidity is too much then the hotel offers a free shuttle service to the village.
The only two small negatives was the pool closed at 9pm so if you had a late dinner you couldn't swim afterwards and whilst they offer a large range of cocktails I only like creamy cocktails such as fluffy duck, toblerone etc and they didn't have any creamy cocktails except piña colada. These are very small negatives and we would definitely stay again. Shallini at reception was the best and she was always happy to assist us with a smile. In summary beautiful place, lovely people nod great service.

Room Tip: Try the rainforest studio, they are double the size of all the other chalets and ask for a separate...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 1, 2013

We spent 4 nights at Berjaya resort. I had booked a family rainforest chalet for the 4 of us but on arrival we were upgraded to a sea view chalet with interconnecting rooms that was very close to the pool. It was a lovely location and the space inside the chalet was adequate for us. The chalets do look a bit 'rustic' or run down from the outside but ours was done very nicely inside with quality fittings. I was really impressed with how nice the staff were. The variety of activities and facilities at the resort is exceptional with everything available from kayaks to xBox. The pool was interesting with waterfall, rocks, swim-up bar and plenty of staff around. The main swimming beach is a short walk from the pool and there are plenty of activities for hire on offer such as banana boat, jet skis etc. (Also check out the jetski rentals on Cenang beach if you are intending to hire). I thought the breakfast buffet at the hotel was good though a bit pricey. The Indian restaurant was very relaxing and food tasty. The food at the Thai restaurant was excellent but the staff could have been more pleasant. Amongst the guests, there was a good feeling of mutual respect and a nice cultural mix with no single nationality predominating. We rented a car through the hotel and I would really recommend this as it was simple to drive around to local beauty spots. The most surprising thing about the resort for me was how much land it covered. I am not sure I would have enjoyed my stay half as much had our chalet been located further away from the main areas. However, the trade-off for being so close to the main areas is that there is a constant flow of staff riding motor bikes past the chalet right through the night. This was the only real negative for me though it didn't seem to bother my husband or kids. Overall, a really great stay.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
3 of 5 stars Reviewed May 1, 2013

After recommendation from a travel agency and looking at reviews booked for 6nights for our last leg of our honeymoon. Staying in the chalet above the water at around 500aud per night we were anticipating luxury, however this is NOT a five star resort. I would say it's a 3star resort with its dated bedrooms, ordinary service and food. After spending 2 weeks in 5 star hotels around different countries before this leg of the honeymoon we could see the difference in standards.The rainforest brackdrop and spaciousness of the resort environment was beautiful. The beach is grainy and nothing as beautiful as back home in Sydney. Best part of Langkawi, seeing the island on a scooter. Stayed out more than in.

Room Tip: if staying above the water room 1505 unobstructed views of the sea
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed April 29, 2013

We stayed in April which is a quiet time, and a number of Langkawi's attractions were closed for maintenance e.g.chair lift. However, the upside was cheap accomodation. We got a wonderful deal on-line and stayed in a chalet near the water. For the price we paid it was incredible.
Beach was beautiful, buffet at breakfast was fresh and varied, the shuttle was prompt, and the Thai restaurant out on the jetty was lovely. Staff were as friendly and helpful as they could be!
The king bed had a feather top on the mattress, and also feather pillows...quality additions.
Only slight issue was that reception tried to give us a lower grade room (jungle chalet) on arrival, but when I explained that my paperwork described a premier chalet, it was sorted out.

Room Tip: Try for over water chalets as the resort is hugh, and being up the back in the jungle didn't see...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colpetty, Sri Lanka
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 29, 2013

This is the second time I've stayed at this hotel. The main reason for us to select this place was because of the awesome experience we had two years back, and wanted to rekindle that feeling. We came to what was I think an hotel establishment which seems to be (sadly) just slipping by. To explain myself, we arrived in the afternoon where we were greeted by a half dead receptionist, who seems to have been over worked, no smile, just robotic response. Then we were shown to the hotel room and the despite our holiday have been great, out hotel experience left us wondering that we would not take the risk of returning again. For future travellers I would like you to consider 3 things.

1. Sea view - When you hear from your travel agent or via their website, sea view means a different thing for Berjaya Langkawi. When you request for sea view, what you expect is to when open the window you can see the sea. That's not what is really mean to them. What Sea View in Berjaya Langkawi means, in some suits you will not be able to see the sea or at least have a glimpse of it, its just that in your virtual mind you need to imagine the sea is some what close by. Most of the rooms or chalets located are amidst this rainforest (which is a real good experience if you love being in a jungle), but if you love the sea make sure that you get one of the few chalets that are actually right in front of the sea or better yet on the sea (which are a bit expensive).

2. Monkey Problem - It must be said that the hotel informs you in advance and there are plenty of signs that informs you of the Monkey issue, but the problem is when you are faced with one, the response from the hotel is not as forthcoming as you wish it would be. One morning when we were off to breakfast a bunch of monkeys were right in front of our door, and when we opened it they just charged at as. So we closed the door and called the operator informing about the issue and ask someone to help us in getting rid of the monkeys. Alas no one came and we just stood inside the chalet until the Monkey's themselves decided to leave. So if you are selecting a room, select one that is closer to the main lobby as its frequented by people outside most of the monkeys don't come that close. The further you go away from the lobby is where you come across monkeys. However if you are an animal lover and loves to experience monkey's first hand.. I guess the best is to find a chalet way away from the lobby. :)

3. Breakfast Menu - I do understand that usually most hotels serve English Breakfast, but this is going to be really frustrating if you are a guest who stays for a longer period of time. There is nothing to look forward for, cuz its the same. Example, the fruits they served for the whole time we spent there (8 days) is Pineapple, Watermelon, Papaya and Honey Dew. I wouldn't be surprised that if you come across the same. Then you have your usual egg station, bread and rice and curry. Just a suggestion, would be nice to mix it up at least invent a theme, so that guests have a delightful experience each morning while having breakfast.

Those are the 3 things that I would like to point out to the staff and the management of the hotel, if that means anything to them. But if you are going to visit a place like that, I guess just prepare yourself for the above 3.

Nevertheless, the environment is absolutely breathtaking, very relaxing and joyful which makes the whole experience not so bad.

Room Tip: Room 3215 is not Sea view..any thing closer to that number is not sea view. If you really want sea v...
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noel V, General Manager at Berjaya Langkawi Resort - Malaysia, responded to this review, May 8, 2013
Dear Valued Guest,
Thank you for sharing your stay experience. Please be assured that we take all feedback seriously and will endeavour to make the necessary improvements. As regards the seaview room, please be advised that we always market these rooms as partial seaview. The reason is because of the preservation of the rainforest during construction, as such, the rooms do not offer panoramic views of the sea. As you rightly pointed out, our water chalets are just perfect for an unobstructed sea view experience. Concerning the issue of the lack of response from staff when you had monkeys outside the room, please accept my apology for the lapse in service. This matter has been put to the relevant department for improvement. With reference to your comments regarding the breakfast spread, we have two outlets each offering a unique breakfast experience. The Beach Restaurant serves a semi buffet with hot items on the ala carte whilst the Dayang Café offers a full and varied buffet spread. The breakfast outlet options and the wide buffet spread is to cater for the mix of international guests and also for those on a shorter stay. We find this a happy median for all concerned.
With my best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed April 28, 2013 via mobile

just like the island the resort too is very scenic. stayed wit my wife for 2 days. enjoyed the beach and landscapes. pan thai restaurant is a must try especially in evening.

food in the restaurants is a bit expensive and very less options in Indian cuisine. the rooms are nice. we stayed in a chalet from with good view from balcony. nice and peaceful. the room side was a bit small.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Berjaya Langkawi Resort - Malaysia

Address: Burau Bay, Langkawi 07000, Malaysia
Phone Number:
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#8 On the Beach Hotel in Langkawi
#9 Luxury Hotel in Langkawi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Berjaya Langkawi Resort - Malaysia 4*
Official Description (provided by the hotel):
Home to Unesco's World GeoPark, discover the island said to have inspired love and miracles. Cocooned within a rainforest sanctuary, Berjaya Langkawi Resort embraces boundless views of emerald waters and green-cushioned mountains. With an array of convention facilities and inspired spa treatments complemented with heartfelt services, moments are filled with a sense of natural connection and harmonious retreat. ... more   less 
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Also Known As:
Berjaya Langkawi Resort - Malaysia Hotel Langkawi
Berjaya Langkawi Beach Hotel
Resort Langkawi
Berjaya Langkawi Beach Spa Resort

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