We decided to go to Langkawi for a long overdue family trip and we chose Sheraton Langkawi as we felt that a hotel with the Sheraton brand should be a good choice. Unfortunately we were sorely disappointed.
We arrived on 25/3 at slightly after 2 pm and there was no one at the main entrance to take our luggage or to direct us to the lobby. We had to lug all our bags with us to the lobby to check in.
The staff at the check in counter were incompetent and even rude. They took forever to check us in without telling us why there was a delay. And we we asked them if there was a problem we were literally told to sit!
After we were given our keys, we were told to go back out to the entrance where the shuttle bus would take us to our rooms. Again there was no one to help us with our luggage. We had to wait quite a while before the bus came.
Once we got to the rooms, we were again quite disappointed. The rooms were rather shabby and even dirty to some extent. There was soap scum on the tiles in the shower room and cobwebs above the bath-tub. The paint in the bathroom was also quite bad and the bathtub was stained too.
The cupboards were dusty and I had to clean it before I could use it. There were no complimentary bottles of water that I would expect of any 4 star resort.
There was also a discarded and disused air-con compressor thrown by the side of the chalet where our 4 rooms were located. There was also bags of dirty linen or laundry that was left at random places across the resort which we thought was terrible.
Anyway as we were quite a large group - 7 adults and 1 child, we decided to stick with the hotel and not move to another one. If it had just been me and my husband, we would have checked out immediately.
Then we called reception for the shuttle bus to take us back to the lobby, and they took forever to send it. We ended up walking to the lobby.
We spent the day out and came back to the hotel after dinner and wanted to have drinks at the bar. To our surprise there was no one manning the bar and it was only 10pm. There was a board outside the lobby which clearly stated the operating hours of the lobby bar was up to 12 midnight. After much questioning, the reception staff told us we could go down to Chimes, which was by the pool.
We traipsed down there, and guess what it was closed!!! And when we tried the doors, we managed to open it but the smell that greeted us was really foul and stale. We then headed back up to the reception and then they said that no they didn't tell us that it was open, when they very clearly did.
By this time, my father in law was furious and thankfully the F&B manager came and served us some drinks. But it was still a terrible way to be able to get served drinks at a so -called 4 star hotel!
We had 4 rooms in total, all next to each other, but there was no wi-fi in two of our rooms. When we called reception to find out why, they simply told us that there is no wi-fi in the rooms. When we tried to tell them there was wi-fi in 2 of the rooms that were working, they refused to understand that and kept insisting that we had to go to the lobby for wi-fi???
Then on the second day, when we returned from our outing, we found that there were no towels in any of the rooms at all! We had to call for the towels and then towels were sent an hour later after many follow up calls! We were not impressed as we had a dinner reservation and we were unable to have a shower until really late.
All in all, the experience at this hotel was terrible and we will most certainly not use this hotel ever again or recommend it to any of our friends.
- Official Description (provided by the hotel):
- Welcome to Sheraton Langkawi Beach Resort.Located on the north western shore of Peninsular Malaysia, an ancient group of islands collectively known as Pulau Langkawi awaits you. Our resort is nestled amidst 38 acres of spacious, lush tropical surroundings with private beach coves. Whether you crave an exciting escape or a peaceful sanctuary – you will find it in Langkawi. The resort is just a short 10-minute car ride from Langkawi International Airport. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Langkawi Beach Hotel Langkawi
- Langkawi Sheraton