From start to finish, the service was great. Every one was extremely helpful from when I was planning and asking lot sof questions to while we were there.
The building may be old, (15years?) but they are renovating and has a certain charm to it. The location is fantastic. Great place to go with kids. Mine are 10 and 4. Not only that, the environment was fun. Both the pool and the beach. The coral nursery was a favorite for the kids and fascinating for adults as well. The beach lots of little crabs the kids chase, fish int he water, hermit crabs on the edges, flying lemurs on trees, monkeys and small bills, etc. Sadly certain parts of the beach has lots of dead chunks of coral from the Tsunami, which is a downer, but just bring your tevos or crocs. At high tide and certain areas are fine. They do have a program to clean it up.
Overall, the service was wonderful, you have to accept some of the 'older' aspects of the building.
BTW, my POV on this place is base don the fact that we love USVI St. John's, much more that commercial St. Thomas. And finally, in SE Asia, we think we have found a place somewhat similar (except for the damaged corals)