I have been to The Datai several times, now I am just back from a 5 days stay.
Before I went there, I read some articles here that stated that due to the new management the hotel standard has gone down, well I must say I do not agree, I find it is still at the same level as before. Most of the staff are still there, they all recognised me, greeted me and it felt like coming home! They even remembered what my prefereces are for food, and all other details are just amazing (I told to one staff that I canot eat Garlic so canot eat the cashew nuts that are delicious - the next day I had the same nuts without Garlic, prepared just for me!). This is exactly what makes the difference between The Datai and all other hotels in Asia - there is not only a lot of staff around, but they also understand how to treat the guests and make them feel special! They really know how to serve guests, know all the details that makes the luxury level (e.g. they do not start taking away your dish when your partner is still eating - something that happens all the time in luxury hotels in Asia, but not here at The Datai - they really know the details). I could state many other examples like this. The service is just great. Of course you can always find something, and also there are a few staff members that are not great, but overall still one of the best worldwide.
The new management is very very nice, talks to guests and wants to know if everything is fine, really cares for all details.
The food has become better, all restaurants have delicious food, and of course great service.
Well, there was one downside, but the hotel is not responsible for that: there was a wedding at the hotel at this time, there were around 80 guests, and they were not very nice, without any manners, and very loud....well this can happen in any place. But again: the EAM asked me if I was disturbed, if there was any problem I could call him anytime, he really cared about me being well despite this wedding and the loud wedding guests.
I will definitely go back soon, this is one of my very favorite place, because they really stick to high luxury standard with the service. Here it is not about gold and diamonds, just simply very very personal professional service! I hope they will continue with this great service - and btw I am just one of many many guests who continue to go back again and again, this is a good sign!
- Official Description (provided by the hotel):
- Opened in October 1993, The Datai Langkawi sets a new standard of luxury and Asian-inspired design, and quickly became one of the world’s most sought-after and award-winning hideaway resorts. Located on the north western tip of the lush tropical island of Langkawi off the coast of West Malaysia, The Datai is truly an oasis of relaxation and tranquility surrounded by centuries-old virgin rainforest with a private footpath leading to an idyllic white sand beach, swimming pool and spa, and nearby golf course. ... more less
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- Also Known As:
- The Datai Langkawi Hotel Langkawi
- Datai Langkawi
- The Datai Hotel Langkawi