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“Father with two” 5 of 5 stars
Review of The Datai Langkawi

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The Datai Langkawi
5.0 of 5 Hotel   |   Jalan Teluk Datai, Langkawi 07000, Malaysia   |  
Hotel amenities
Ranked #3 of 96 Hotels in Langkawi
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
“Father with two”
5 of 5 stars Reviewed October 27, 2012

If you want 5 Star service with and amazing location, the Datai is for you.

Travelling with two children, one aged 8 and the other 5 is difficult at times.
The Datai meet all our needs, they accomidated for the kids and made thier stay very memorable.

The resort is located in a beautiful rainforest that dates back into prehistoric time. This alone is a wow factor, the kids to so much out of the experience and are asking when are we going back.

The resort has catered for families and couples. The main pool is a adult only pool which is situated in front of the main dining room. The family pool is a little further away down through the rainforest walk.

Overall the Datai is one place you must visit once in your lifetime.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTD, General Manager at The Datai Langkawi, responded to this review, October 28, 2012
Dear Valued Guests

How kind you are!! Thank you for your warm words, and for posting this review on Trip Advisor.
Thank you for highlighting our unique location. We think that there is something a little bit magical about the combination of rain forest and beach. And as you may know, National Geographic recently named this the 9th best beach in the world …and of course I agree!

I am delighted to know that you enjoyed the wildlife. I give credit to the original architect of The Datai, Kerry Hills for designing such a hotel that is inside the rainforest – and because so much of the trees and fauna were protected and maintained from the very start, the wildlife had no reason to move …and so we all (guests, monkeys, et al) live in perfect peace together (most days!).

We were also very delighted to learn that the team took care of the kids and how much you enjoyed your stay with us. Your positive comments about the hotel, in particular of our associates are much appreciated and have been communicated to the entire team at the hotel.

I am sure they will serve as a further source of inspiration for us, in achieving even higher standards of excellence in the future. Once again, we thank you for your valuable feedback and patronage

We look forward to the pleasure of welcoming you back to The Datai Langkawi on your next visit to Langkawi

Yours sincerely,

Anthony

Anthony A Sebastian
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,270 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 27, 2012 via mobile

Save your money and go to one of the other resorts on Langkawi. The service will likely be better and you won't feel like you are getting so little for paying so much. This was our experience: no one greets you, staff was preoccupied and only a few we're friendly, for a drink by the pool you'll wait forever or have to ask a few times, dinner reservations were never confirmed, four different rates were quoted for a transfer to the airport, had to wait for staff to check out a kayak, tried the recommended jungle trek but the trail was overgrown and not passable, also we were politely asked to dress up from our shorts and flip flops for dinner (which honestly I don't mind if that's the requirement, but when we came back and sat down several other tables had people wearing shorts and tennis shoes, just irritating).

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTD, General Manager at The Datai Langkawi, responded to this review, October 28, 2012
Dear Valued Guest,

Thank you for your constructive feedback with regards to your stay at The Datai Langkawi.

Please allow me to express my most sincerest apologies for not being able to live up to your expectations.. Kindly note that this shortcoming you have encountered is an aberration for our standards and not indicative of the service we strive to achieve. The shortcomings you experienced will provide us a great opportunity to further strengthen our service standards and close the loopholes.

Rest assured I have taken note of all your challenges and comments and i am personally looking into them with the departments concerned and all efforts will be placed in rectifying our shortfalls.

I do hope that you would give us another opportunity to prove to you that we do offer the five star service that you deserve and look forward to welcoming you back to The Datai Langkawi on your next visit to Langkawi

Yours sincerely,

Anthony

Anthony A.Sebastian
General Manager
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london
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 26, 2012

My husband and I spent 10 days at the Datai on the second leg of our honeymoon.

As we have sent a formal letter to the management I will not put a full description on here but happy if people want to message me privately. We were so disappointed by the buidling works and closed facilities whilst we were there. Some of the rooms need updating considerably and the food is pretty average considering the price. Our moderate requests were not met and we felt so dispondant after day 3. The only reason we didnt leave was because we had paid in advance for the accomodation.

  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTD, General Manager at The Datai Langkawi, responded to this review, October 28, 2012
Dear Valued Guests,

Thank you for taking the time to give us your feedback following your recent stay at The Datai Langkawi. Feedback is always greatly appreciated and helps us to constantly strive for excellence. We were very distressed to learn that several aspects of your stay did not meet your expectations and thank you for individually detailing these.

I was most concerned to learn about your disappointment on your requests that was not met and sincerely apologize for the inconvenience caused to you. Please be assured that all staff members involved has been made aware of your disappointment and dissatisfaction and the appropriate action has been taken to avoid similar occurrence.future. We hope you will give us an opportunity to make amends and be of service to you.

We also apologize that the construction had disrupted your stay however as you rightfully said some areas need updating considerably. The hotel is in its 19th year and the owners have invested a considerable amount of money to ensure that The Datai is back to how it was when it first opened in 1993 and it was the right time before the peak season to get some of the major refurbishments done. I have since requested the contractors to minimize the noise during the peak times where the beach is full and rest assured they have taken corrective measures to rectify their schedule. Am pleased to inform you that all renovations works currently ongoing will be completed by the first week of December this year.

Once again, we apologize for the inconvenience caused during your stay.

We hope we have an opportunity to welcoming you back to The Datai Langkawi on your next visit to Langkawi and we will do everything possible to ensure that you have a memorable stay.

Yours sincerely,


Anthony A. Sebastian
General Manager
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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed October 22, 2012

This place is supurb. It is one of 5 venues in Malaysia in my edition of 1,000 places to go before you die and did not disappoint.

Well presented and well run can be assumed for a property of this class and what makes the Datai excellent is that it is enshrouded in hundreds of acres of pristine rain forest. Honestly, there are no villages on the largish corner of Langkawi occupied by the Datai.

Its a pricy experience as daily outgoings wind up including food and drink at exxy rates if you stay on the property. But why wouldn't you? The forest and beach are truly beautiful.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTD, General Manager at The Datai Langkawi, responded to this review, October 28, 2012
Dear Valued Guest,

Thank you for taking the time to give us your feedback following your recent stay at The Datai Langkawi. Feedback from our guests is integral to our quest for excellence.

We are very delighted to learn how much you enjoyed your stay with us. Your positive comments about the hotel and its pristine 100 million years rain forest are very much appreciated and have been communicated to the entire team at the hotel.

I am sure they will serve as a further source of inspiration for us, in achieving even higher standards of excellence in the future. Once again, we thank you for your valuable feedback and patronage

We look forward to the pleasure of welcoming you back to The Datai Langkawi on your next visit to Langkawi

Yours sincerely,



Anthony A Sebastian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed October 20, 2012

Very impressive Resort! Resort is set among beautiful rain forest. Stayed in the Superior Villa Extremely relaxing and peaceful. The only noise is that coming from the insects and animals. Overall a beautiful beach and luxurious room.All staff was very helpful through out the stay.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTD, General Manager at The Datai Langkawi, responded to this review, October 21, 2012
Dear Valued Guest,

Paradise in Langkawi - you said it right. Thank you so very much. Thank you also for your patronage and for taking the time to write your wonderful review of the hotel. The team really appreciates your recognition of their hard work and dedication to their guest.

Seated on the legendary island of Langkawi, The Datai is a true treasure and paradise for hotel aficionados. With British Malaya colonial design, The Datai is complimented by Malaysian influences that embrace the future while paying tribute to the past. The biggest asset at The Datai is its associates where each and every member is willing to go the extra mile as the top most priority is to look after the guest the way we look after them at our home.

We are looking forward to your return to your favorite resort in Langkawi, Malaysia in the not to distant future.

Kind regards

Anthony

Anthony A. Sebastian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henley on Thames, UK
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 11, 2012

we returned to the Datai with some trepadation after the various changes made during this past year - huge relief - it is as good if not better than it was. everything was as sublime as ever. there is not one thing that makes the Datai - it is a blend of brilliant location, beautiful architecture and, in our opinion, the most caring attentive, genuine staff of any hotel in the world. none of this came easy - almost 20 years of careful nurturing, attention to detail and hard work really does show.

management of the Datai must be rather like owning a Patek Philippe - they are merely taking care of it for the next generation. every congratulations must be given to Anthony and his team for continuing to care for this legacy.

the beauty of the jungle meeting the warmth of the south china sea across a pristine private beach is about as good as it gets anywhere in the world. what do we do when we are there? almost nothing. unwind, read have a massage enjoy the sights and sounds of the rain forest and watch some of the world's most beautiful and colourful flora and fauna pass you by.

and last but not least we got to check out the new Beach Villa. Stunning, beautiful and impeccable service.

we could go on and on but more telling is "we'll be back"

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTD, General Manager at The Datai Langkawi, responded to this review, October 12, 2012
Dear Valued Guest,

Thank you very much for your wonderful feedback about us and for being a loyal supporter of The Datai Langkawi. The resort and its pristine setting will remain charming as always and we feel very privileged to be appointed the custodians of the legacy of The Datai both for the present and its exciting future ahead. Feedback from our guests is integral to our quest for excellence and our associates are definitely our asset to the resort.

We were certainly very happy to be able to welcome you back and serve you again at The Datai. As we take pride in providing you only the best services and facilities, please be rest assured that the quintessential essence of The Datai will remain; effervescently charming and welcoming as always, forever cocooned in the rainforest’s calm expanse, celebrating nature and rustic chic living at its best.

Once again, we thank you for your wishes and look forward to welcoming you back to your 2nd home at The Datai Langkawi.

Yours sincerely

Anthony

Anthony A Sebastian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 10, 2012 via mobile

an amazing resort , hidden between the beach and jungle. An amazing , peaceful, relaxing experience with friendly , helpful and professional staff, great food, glorious weather and fantastic accommodation.. the spa is one of the best.. gets better each time I go back.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTD, General Manager at The Datai Langkawi, responded to this review, October 12, 2012
Dear Valued Guests,

Thank you for taking the time to share with us your experiences following your recent stay at The Datai Langkawi. Feedback from our guests is integral to our quest for excellence.

We are very delighted to learn how much you enjoyed your stay with us. Your positive comments about the hotel, in particular of our associates are much appreciated and have been communicated to the entire team at the hotel.

I am sure they will serve as a further source of inspiration for us, in achieving even higher standards of excellence in the future. Once again, we thank you for your valuable feedback and patronage

We look forward to the pleasure of welcoming you back to The Datai Langkawi on your next visit to Langkawi

Yours sincerely,

Anthony

Anthony A Sebastian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Datai Langkawi

Address: Jalan Teluk Datai, Langkawi 07000, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Luxury Hotel in Langkawi
#3 Spa Hotel in Langkawi
#3 On the Beach Hotel in Langkawi
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Datai Langkawi 5*
Number of rooms: 124
Official Description (provided by the hotel):
Opened in October 1993, The Datai Langkawi sets a new standard of luxury and Asian-inspired design, and quickly became one of the world’s most sought-after and award-winning hideaway resorts. Located on the north western tip of the lush tropical island of Langkawi off the coast of West Malaysia, The Datai is truly an oasis of relaxation and tranquility surrounded by centuries-old virgin rainforest with a private footpath leading to an idyllic white sand beach, swimming pool and spa, and nearby golf course. ... more   less 
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Also Known As:
The Datai Langkawi Hotel Langkawi
Datai Langkawi
The Datai Hotel Langkawi

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