On the final day of my 8- day stay. We are very impressed with this resort. The scenery and surroundings are beautiful and unsurpassed. Our rooms are newly refurbished and are impressive. Free hotel shuttle to nearby shopping centre if one wishes. Multitude of choice foods, all good quality and delicious. Beautiful health spa in tranquil beautiful surroundings that catered to adult and children.
This resort's standout attribute is its exceptional staff. No request is too much trouble , and dealt with promptly , diligently and patiently.
The reception staff, especially Mizuamar, Amanda and others, bent over backwards to help with difficult airline booking changes, SPG membership arrangements.
Front office manager, Mr Faizal Elias has won me over to Starwood with his patient assistance with future bookings with Starwood hotels and next trip to Langkawi island.
Meals at Seasonal Tastes restaurant, Tides restaurant and Breezes restaurant, be it breakfast, lunch or dinner, are not only tasty and of high quality, but also akin to going to a best friend's home for dinner or festivity, restaurant staff eg Mr Wijaya Mohd Nasir, Mr Effendy, Ms Emmy Zunarny, to name a few, made us feel like family / valued guests, remembering our nuances, preferences, with special meal suggestions that pleasantly surprised even seasoned travelers as my family.
The poolside and watersports staff made us very comfortable , and dealt with special requests with ingenuity .
We hope to come home again soon to the resort