Independantly and as a family we travel extensively and I guess we have high expectations! Well the staff of The Westin Langkawi did their utmost to meet those expectations! Our welcome to the hotel was warm and efficient. Jana handled our check in with great professionalism. Then during our stay Edmond went way, way beyond the call of duty to ensure that our stay was as perfect and special as possible, even out of his normal working hours! I can honestly say that we will ALWAYS remember Edmond's kindness. Our decision to stay at this hotel was based on previous guest comments on Trip Advisor. Most comments we read were positive but there were some negative remarks re the lack of sunbeds and the beach. Clearly the management have taken the sunbed issue on board as the pool staff helped us to find beds every single day of our ten day stay and there are signs asking people not to 'reserve' beds. The beach, although not of the finest sand, is perfectly adequate and does have shade provided by trees but contrary to the review I read: there is still plenty of beach for catching the sun's rays! The water was calm and we had great fun kayaking. We also enjoyed the tennis courts and the table tennis table. No need to take rackets as these can be provided. Walking through the hotel grounds one can see monkeys overhead in the trees, plus squirrels and we also saw a kingfisher. We stayed in a one bedroom apartment which hadn't yet been refurbished but it was fine - again, way better than the reviews would have had us expect. It was very spacious, clean and nicely furnished though a little tired - but not enough to bother us. The room was also very quiet. We had a large terrace with the most amazing views! The breakfast buffet, which offers something for everyone, is taken in the Tastes restaurant which is nicely furnished and very light. Thanks to Han for the wonderful breakfasts he cooked for us! The Malaysian buffet was excellent - credit goes to the very capable Executive Sous Chef Yves Lafond. We celebrated my birthday in the Tides restaurant - virtually on the beach with the most amazing views at sunset. I was even serenaded by the resident musician! The lobby has a nice buzz - free wi-fi here and chilled juices. The Breeze Bar has live music and a great atmosphere in the evenings. During the day the poolside bar offers cocktails and bar food such as nachos and pizza. The staff are very friendly and accomodating. So I have lots of positives about the hotel but we also enjoyed venturing out. Taxis are extremely reasonable and the concierge staff were very swift to organise a taxi and to confirm the rate. Just 5 minutes away there are plenty of restaurants but a great one to try, half an hour away, is The Cliff - great location, great food. The local people are so gentle , so obliging - including the taxi drivers! If there was one small, small disappointment it was that the water sport hut was often not manned and the equipment wasn't too new so we didn't do as much as we had hoped in terms of water sports. But that said, as I have already mentioned, we did go kayaking and that was great fun. To summarise: I would say that this is a great hotel with the most special staff, where one can really enjoy a sense of escapism BUT - only 5 minutes down the road there are restaurants , shops, the market etc. I should also mention that the hotel suits couples and families alike.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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First and foremost I would like to convey my honored gratitude for this detailed and valuable feedback. I’m very much delighted to hear that you had a wonderful and memorable stay with us at The Westin Langkawi Resort & Spa! I do agree that the resort offers some really amazing views and the natural surroundings makes one’s stay even more magical. I appreciate the highlight on the SuperFoodsRx buffet breakfast served at Seasonal Tastes, Tide restaurant, Breeze lounge, Splash poolside bar, facilities such as the tennis court and table tennis table, and the convenient location. I think you missed the bikeride, as we do offer plenty of bikes to explore the neighborhood. It is great to know that our Food and Beverage outlets managed to meet your dining expectations. Not to forget, it is very kind of you to highlight our friendly and professional associates. I’m very pleased with their efforts in ensuring your stay with us is a wonderful one and I’m also confident that they are willing to go the extra mile to exceed guest’s expectations. They truly are the heart and soul of the resort! On the other hand, I have taken note on your comments regarding the water sport hub not frequently manned. Please accept my sincere apologies for the inconvenience caused. I have immediately addressed this issue with my team to ensure a better consistent presence in that area. It was our great pleasure serving you and we hope to welcome you once more for another renewing stay with us on your future travels to Langkawi Island!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.