“High expectations. Poor service. Terrible room. SO noisy.”
Me and my friend were staying in this "hotel" for three nights during our trip through Malaysia. After staying very happily in hostels in other cities, and reading the reviews in TripAdvisor for this "hotel", we had high expectations. Not luxury, but something decent, at least.
Let´s start.The women in the reception were truly rude. Everytime we asked for something, like where could we go for lunch, they kept staring at us like if they were forgiving our lifes. The "quite room" they gave us was located at the end of the corridor, so WIFI from the lobby couldn´t be reached from there. No window room, so small that everytime we wanted to make a movement, we needed to plan it in advance. No wardrobes nor space to leave our luggage. After a short shower, all the room was a kind of mess.
But this is not the worst part. First morning we spent there, all kind of alarms and ringing bells woke us up, plus there was a "big" group of asian people checking out at 8 and they were as noisy as a street market and no one was telling them to show some respect to the rest of the customers. They promissed us that wouldn´t happen again, but the next two mornings the noise was the same, with or without a group of asians.
When the women in the reception listened to our complaints, they kept looking at us with the face described in the second paragraph and did just nothing.
As a positive point, we decided to rent a car for one day and it was a new Volkswagen Polo and worked really well.
It has been the worst experience of our great malay tour, by far. NEVER would recommend it, ever for an enemy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.