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“DONT EVER THINK A BOUT IT” 2 of 5 stars
Review of Citin Hotel Langkawi

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Citin Hotel Langkawi
3.0 of 5 Hotel   |   No. 3, Jalan Pekan | Kuah, Kedah, Langkawi 07000, Malaysia   |  
Hotel amenities
Ranked #43 of 98 hotels in Langkawi
Kuching, Malaysia
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“DONT EVER THINK A BOUT IT”
2 of 5 stars Reviewed October 19, 2013

OK where do i start. Hmm horrible hotel. Smelly carpets both in the rooms n the lobby. Poor wifi. Not so friendly staff. Small rooms. Tore up bedsheets!! No lift. Just not good really . Please search other hotel.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, at Citin Hotel Langkawi, responded to this review, October 23, 2013
Dear Loretta W

Warm Greeting!

Thank you for your valued feedback and thoughtfully highlighting your points, which are certainly appreciated for improvement.

I deeply regret the distressing experience during your stay and certainly apologize without any hesitation for not meeting your expectations.

Please be assured that this is not a true and intended reflection of our normal standards.

Kindly note that this shortcoming you have encountered is an aberration for our standards and not indicative of the service we strive to achieve. Please allow us to express our most sincere apology for the inconvenience caused.

Once again, Citin Hotel genuinely thanks you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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205 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Swedish first
  • Thai first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 4, 2013 via mobile

Stayed for 2 nights here and were going to stay longer in Langkawi. Unfortunately Langkawi isn't that greater place for travellers. If your not in a high end resort then expect to pay over the top prices for basic run down digs.

Anyway back to Citin Hotel!
Lady on reception was very nice, helpful and polite. She organised car rental and gave good advice.

We booked the room through Expedia and got it for £20 per night. It should have been double this which would have been way overpriced.

Double room was fairly small, sheets were clean but old and stained. Tv only had 1-2 channels working with poor reception. Room had kettle but no tea or coffee facilities?
AC worked well
Bathroom was fine, hot shower but tiles missing from walls.
Walls were grubby and need painting.

No lift in this hotel so expect to walk up horrible dirty stairs and down hallways that need a good Hoover and paint! They also smell terrible.

Reception has good wifi and is clean.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Operation Manager at Citin Hotel Langkawi, responded to this review, October 23, 2013
Dear Andrew W

Warm Greeting!

Thank you for your valued feedback and we are glad that your overall stay experience had been positive except for the few areas of concern highlighted, which will be reviewed for improvement and bettering our guest experience.

Kindly note that this shortcoming you have encountered is an aberration for our standards and not indicative of the service we strive to achieve. Please allow us to express our most sincere apology for the inconvenience caused.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 25, 2013

This hotel is located in the city far from the beaches where all the touristy things happen but on the other hand its close to the jetty and we enjoyed some local experiences. The room was sufficient but small compared to other places, nonetheless it didn't matter as everything else was good in terms of toilet hygiene and linen. The staff was courteous, not much to talk about. Good place to crash at night. That's all we cared about then.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Operation Manager at Citin Hotel Langkawi, responded to this review, September 28, 2013
Dear AngelS

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed September 4, 2013

This is a budget hotel and one's expectation shouldn't wander into the realm of expecting something nice. I got to stay at this hotel as the travel agency I used went into insolvency the day before I got to Langkawi and this was the only hotel available.
The guys at check in although seemed nice were pretty clueless retrieving our reservation. There was a cockroach in our room and the toilet/shower was a joke - it was literally this tiny room with a water closet, a tired looking shower head and a drain.
Do not be deceived by the photos!

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Operation Manager at Citin Hotel Langkawi, responded to this review, September 18, 2013
Dear Ayodeji O

Warm Greeting!

Thank you for your valued feedback and thoughtfully highlighting your points, which are certainly appreciated for improvement.

I deeply regret the distressing experience during your stay and certainly apologize without any hesitation for not meeting your expectations.

Please be assured that this is not a true and intended reflection of our normal standards.

Kindly note that this shortcoming you have encountered is an aberration for our standards and not indicative of the service we strive to achieve. Please allow us to express our most sincere apology for the inconvenience caused.

Once again, Citin Hotel genuinely thanks you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandannagar, India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

I visited Citin hotel on August, 2013. This a hotel for families, couples and friends who are looking for a good ambiance with a budget stay at Langkawi. The staff is very friendly. As per the price paid, the condition of the room is very good. However the arrangements made by them are superb. On the day of Hari Raya, we were facing problems finding a cab to Airport as none of the driver were on duty. On requesting the Hotel staff, they arranged for a good car at a little higher price. However the breakfast menu is not that great. But the compare the price paid and the room condition and services you get is awesome. The rooms are really very clean and you can enjoy a pleasant stay at a very low cost.

Room Tip: Choose the higher floors as the rooms here are not very occupied. There is peace all around and you...
See more room tips
  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Operation Manager at Citin Hotel Langkawi, responded to this review, September 18, 2013
Dear TravelShiba,

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuching, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 22, 2013

i and my husband check in on 12 july, check out 15, the room is good for budget price, near location for shop duty things, but when u stay at this hotel u need to rent car or motorbike for go around,,before check out we request late check out for 1 hour late, and they have consideration..
tips : need to change the bed sheet
Thank you Citin Hotel..

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, August 5, 2013
Dear Nana_Lim82

Warm Greeting!
Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipoh, Perak, Malaysia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 15, 2013

It is very horrible hotel, very very very dirty room. Actually we are requested a housekeeping to change our bedsheet since the bedsheet are soooo dirty but there are not even doing their job, when we ask for the housekeeping, the receptionist told us the housekeeping are not around. The wall of the room even worse, cobwebs everywhere and air conditioner has been leaking non stop. I would never recommend to stay here.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Manager at Citin Hotel Langkawi, responded to this review, August 5, 2013
Dear Fion 77

Warm Greeting!

Thank you for your valued feedback and thoughtfully highlighting your points, which are certainly appreciated for improvement.

I deeply regret the distressing experience during your stay and certainly apologize without any hesitation for not meeting your expectations.

Please be assured that this is not a true and intended reflection of our normal standards.

Kindly note that this shortcoming you have encountered is an aberration for our standards and not indicative of the service we strive to achieve. Please allow us to express our most sincere apology for the inconvenience caused.

Once again, Citin Hotel genuinely thanks you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Citin Hotel Langkawi

Address: No. 3, Jalan Pekan | Kuah, Kedah, Langkawi 07000, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #43 of 98 hotels in Langkawi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Citin Hotel Langkawi 3*
Official Description (provided by the hotel):
Located in the town of Kuah, the newly renovated Citin Langkawi hotel offers clean and comfortable accommodation at a reasonable price. All rooms are equipped with air-conditioning and feature an en-suite bathroom. Additional facilities include 24-hour reception & security, laundry service and a breakfast room. Internet service is available in the lobby. It is a mere 5 minutes walk to duty free shopping, a short walk to the local jetty. A 20 minute drive away is the well-known beach of Cenang and just 30 minutes from the hotel is Langkawi International Airport. ... more   less 
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