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“Serves the purpose” 3 of 5 stars
Review of Citin Hotel Langkawi

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Citin Hotel Langkawi
3.0 of 5 Hotel   |   No. 3, Jalan Pekan | Kuah, Kedah, Langkawi 07000, Malaysia   |  
Hotel amenities
Ranked #40 of 100 Hotels in Langkawi
Sri Lanka
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
“Serves the purpose”
3 of 5 stars Reviewed February 16, 2013

Thanks to comments posted before my expectations were not high. The hotel was really worth for the price as I got a good deal via Agoda…. Its much closer to the Kuah Jetty, Eagle square, etc. Although there were comments on loud noises we did not here any. We did see people enjoying the free wifi sitting at the lobby – however we enjoyed internet surfing as we had our own connection which we took along. There were many channel options on TV. But what we enjoyed was outside the hotel as we were to see Langkawi….across the street from the hotel were the popular line of Kuah town sea food places that served yummy food. Thanks to the reviews we went to the night Market on Saturday, although nothing interesting good place to buy souvenirs and to get the experience of a Malaysian Night Market.
We also discovered the road side restaurant from an earlier review, as you walk out from the hotel couple of block away on the right hand side was a god place for food – as they offered man options and were very reasonably priced. We always got the assistance from the hotel to call for Taxis – which was only MYR 2 more than the normal price. The hotel staff also helped us to book for island hopping tour and arranged to be picked from the hotel (price difference was not too much).
Only thing I would recommend the hotel to look at the breakfast buffet they offer which can improve and also to make sure to refill especially if all the guests have not had their breakfast. We opted to have breakfast from the nearby restaurant as we preferred to have warm food that tasted much better.
It will cost around MYR 24 from the airport, MYR 6 to the Jetty, MYR 20 to Pantai Cenang beach and MYR 36 to the Cable car/Oriental Village.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Operation Manager at Citin Hotel Langkawi, responded to this review, February 21, 2013
Dear LCGR

Warm Greeting!

Thank you for your valued feedback and we are glad that your overall stay experience had been positive except for the breakfast of concern highlighted, which will be reviewed for improvement and bettering our guest experience.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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248 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Spanish first
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English first
Kuala lumpur
1 review
3 of 5 stars Reviewed January 30, 2013

Good:
Hotel is located in prime area in Kuah town, so going around becomes very easy. Wifi internet is good. Hotel reception staff was very polite and help planning trips nicely.

Bad:
Breakfast served in Hotel was pathetic.... Limited varieties and taste was not that good. No room service meaning.... u will have to carry your luggage yourself to your room.... re-fill water by yourself.. No lift.... TV with only seven channels... No newspapers....

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Operation Manager at Citin Hotel Langkawi, responded to this review, February 13, 2013
Dear SJvilla

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

We have learnt of the problems you encountered during your stay that was not satisfactory which you have most rightly highlighted to us. We have addressed the issue with the relevant department concerned.

Kindly note that this shortcoming you have encountered is an aberration for our standards and not indicative of the service we strive to achieve. Please allow us to express our most sincere apology for the inconvenience caused.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 30, 2013

Simple, clean, value for money are the terms that perfectly fit for this hotel. Staffs were very polite in answering to all sorts of questions. Especially very helpful in guiding us to plan our visits to different places. Breakfast for vegetarians like me was a big let down.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Operation Manager at Citin Hotel Langkawi, responded to this review, February 1, 2013
Dear JananiP

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 24, 2013

Simple and clean hotel .Great location .Hotel's reception is very welcoming and with a smile . Staff speaks very good English and was always ready to help us with any questions and give directions for different places in Kuah town.very comfortable the surrouding area are full of restorant duty free shop and also have a night market. all the distance walk between ten min Rooms were pretty basic, but clean,Comfortable and value for money

Room Tip: Great location
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Operation Manager at Citin Hotel Langkawi, responded to this review, February 1, 2013
Dear YLLIM64

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK/France
Senior Contributor
43 reviews 43 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 21, 2013

clean with good showers in a rather dull and uninteresting town, breakfast was awful but the price was right and the staff were very friendly. great outdoor restaurant over the road behind the mosque.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Operation Manager at Citin Hotel Langkawi, responded to this review, January 27, 2013
Dear CJ_Zanahoria

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Top Contributor
74 reviews 74 reviews
32 hotel reviews
Reviews in 38 cities Reviews in 38 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 18, 2013 via mobile

Hotel's reception is very welcoming and clean. Staff speaks very good English and was always ready to help us with any questions and give directions for different places in Kuah town. Rooms were pretty basic, but clean. Especially showers were quite good and reliable (for both hot and cold water), which you grow to appreciate when travelling on a budget in Malaysia. Hotel's breakfast changed from morning to morning, so expect to get some variety there. Juice, tea, coffee, toasts and cornflakes were staples. In addition to that there were either sausages & fried eggs & noodles or roti & dhal & fried rice.

There's a laundry and few minimarts nearby. For larger shopping center you'll have to walk maybe 1km. As a hotel, I would recommend this, but Kuah town itself was a bit boring unless you're into serious booze & chocolate duty-free shopping.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Operation Manager at Citin Hotel Langkawi, responded to this review, January 27, 2013
Dear Sathamoth

Warm Greeting!

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We are appreciative of your kind words towards our service, cleanliness of the room, feedback and review.

Once again, Citin Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We humbly request you to stay with us as our esteemed guest on your next trip to Langkawi.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
johor
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 17, 2013

3 day 2 night vacation at ilangkawi is fun but most disappointing about the accommodation. The room is too small and the cleanlines is too severe. This is the first and last time I stayed at this hotel. Terrible service. I do not know how the management person who did manages this hotel. Room lights do not work properly. Rubbish didnt thrown away every day, make our rooms stink and discomfort. Breakfast food is the worst I have ever met and had never been in any kind of hotel I've ever stayed before. Fried Noodles empty and flaccid. Looks like a duck or chicken meal. Even if going to profit, do not get like that. Think about that to eat is human, not an animal.

Room Tip: Do not choose this hotel as your accommodation, just wonderful news from the appearance.
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citin_Hotel_Manager, Operation Manager at Citin Hotel Langkawi, responded to this review, January 27, 2013
Dear JohorBengang

Thank you for choosing Citin Hotel Langkawi as your preferred hotel during your visit to Langkawi. We are delighted to have you stay with us.

We have learnt of the problems you encountered during your stay that was not satisfactory which you have most rightly highlighted to us. We have addressed the room cleanliness issue with the department concerned and we will be increasing the frequency and detail of room inspection to ensure rooms are thoroughly cleaned prior to the arrival. We apologize for the standard of breakfast not being up to your standard. The process of improving breakfast is on its course.

Kindly note that this shortcoming you have encountered is an aberration for our standards and not indicative of the service we strive to achieve. Please allow us to express our most sincere apology for the inconvenience caused.

Your Sincerely,
Mariamma Munisamy
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citin Hotel Langkawi

Address: No. 3, Jalan Pekan | Kuah, Kedah, Langkawi 07000, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #40 of 100 Hotels in Langkawi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Citin Hotel Langkawi 3*
Number of rooms: 46
Official Description (provided by the hotel):
Located in the town of Kuah, the newly renovated Citin Langkawi hotel offers clean and comfortable accommodation at a reasonable price. All rooms are equipped with air-conditioning and feature an en-suite bathroom. Additional facilities include 24-hour reception & security, laundry service and a breakfast room. Internet service is available in the lobby. It is a mere 5 minutes walk to duty free shopping, a short walk to the local jetty. A 20 minute drive away is the well-known beach of Cenang and just 30 minutes from the hotel is Langkawi International Airport. ... more   less 
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