This is the second time I have stayed at Holiday Villa. The front desk reception staff have a very lazy and I don't care attitude. If you ask for something and they say they will get back to you or they will ask the manager then don't expect a reply. It is there way of saying don't bother us. When I arrived at the hotel I asked if they could give me a special price on the internet since I would require it for 10 days. There answer was I will ask the manager and get back to you, which they never did. The airconditioner was very average and I asked if it was posssible for has to have a desk fan. I asked the reception of 4 occasions and got told they would see what could be done. On the 5th occasion I got angry with the reception and told them that all I wanted was the decency of a response . Which they finally did which is all I wanted. unfortunatey they could not provide us with a fan so I went out and bought my own. The Manja motto is a joke. I witnessed a Japanese couple ask the staff if they could take a photo which the staff member declined. I suggest to the management that they give all there staff a lesson in customer relations. If they say that they are going to do something then do it. Do not leave the customer waiting and having to continually ask which leaves the guests very frustrated. Otherwise I enjoyed my stay but I would like to suggest to the management that little things such as turning the airconditioner on in the room before the guests arrive so they can walk into a cool room and also making sure that the room safe is operational before the guests arrive makes all the difference to a holiday stay at your hotel.
- Official Description (provided by the hotel):
- This enchanting 4-star picturesque resort is sprawled over 13 acres of land, fronting on one of Langkawi island's finest beach, Pantai Tengah. Here, our 258 guest rooms and suites range from the simple elegance to the truly extravagant. ... more less
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- Also Known As:
- Holiday Villa Beach Resort And Spa Langkawi
- Holiday Villa Beach Resort & Spa Langkawi Hotel Langkawi
- Holiday Hotel Beach Langkawi