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“Poor reception desk attitude and average airconditioning” 3 of 5 stars
Review of Holiday Villa Beach Resort & Spa Langkawi

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Holiday Villa Beach Resort & Spa Langkawi
3.5 of 5 Hotel   |   Lot 1698 Pantai Tengah | Mukim Kedawang, Daerah Langkawi, Langkawi 507000, Malaysia   |  
Hotel amenities
Ranked #24 of 98 hotels in Langkawi
Perth
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Poor reception desk attitude and average airconditioning”
3 of 5 stars Reviewed April 30, 2013

This is the second time I have stayed at Holiday Villa. The front desk reception staff have a very lazy and I don't care attitude. If you ask for something and they say they will get back to you or they will ask the manager then don't expect a reply. It is there way of saying don't bother us. When I arrived at the hotel I asked if they could give me a special price on the internet since I would require it for 10 days. There answer was I will ask the manager and get back to you, which they never did. The airconditioner was very average and I asked if it was posssible for has to have a desk fan. I asked the reception of 4 occasions and got told they would see what could be done. On the 5th occasion I got angry with the reception and told them that all I wanted was the decency of a response . Which they finally did which is all I wanted. unfortunatey they could not provide us with a fan so I went out and bought my own. The Manja motto is a joke. I witnessed a Japanese couple ask the staff if they could take a photo which the staff member declined. I suggest to the management that they give all there staff a lesson in customer relations. If they say that they are going to do something then do it. Do not leave the customer waiting and having to continually ask which leaves the guests very frustrated. Otherwise I enjoyed my stay but I would like to suggest to the management that little things such as turning the airconditioner on in the room before the guests arrive so they can walk into a cool room and also making sure that the room safe is operational before the guests arrive makes all the difference to a holiday stay at your hotel.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday V, Manager at Holiday Villa Beach Resort & Spa Langkawi, responded to this review, May 13, 2013
Thank you for bringing your concerns to our attention. We are investigating your comments and will respond again when the findings have been obtained. Your feedback is important to us in helping us to improve further in our services and meet service excellence. We hope to welcome you back again and to serve you with our finest hospitality. Thank you and warm wishes.
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991 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
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English first
San Francisco, California
Top Contributor
55 reviews 55 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed April 25, 2013

Not impressed at all with the hotel. Service is below average, rooms are old, furniture is aging, lobby looks dark and dingy. I've visited Langkawi six times before, and have to say, this place is definitely on the bottom of the list.

- We booked four rooms for a family holiday in April. Since we have young kids, we wanted adjoining rooms and communicated our request via email four months in advance to hotel staff. During the email communique, staff were unresponsive and quite careless with details. After negotiating for sometime, writing down specifics in black and white, and finally pre-paying for the desired rooms by credit card ahead of time, we figured all would be fine. We were wrong.
- When we arrived at the Holiday Villa, there were many issues: ie. staff not knowing what rooms we needed (after receiving our emails months ago), staff trying to make us pay a higher rate than specified, staff trying to charge us for the room (again) upon check out when we already paid, wrong room type given, construction going on right outside my cousins' deluxe room. With so many errors, we were a little annoyed
- After specifically requesting for adjoining rooms, we were unhappy to find that 'none were available' upon check in.
- We read all the reviews about the Holiday Villa beforehand, so managed our expectations well. We didn't realize things would be THAT below par. Having been to Langkawi several times (staying in other hotels), I can safely say, this is the most problemtique experience to date.

It is a shame really since the Holiday Villa is in a great location, with a great beach, nice swimming pool and looks attractive from the outside. I do suggest to the management that refurbishing hotel rooms and providing staff training be serious considerations for the future.

All in all, we love Langkawi, but will likely stay elsewhere next time.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday V, Manager at Holiday Villa Beach Resort & Spa Langkawi, responded to this review, May 12, 2013
Thank you for bringing up your concerns to our attention. We are investigating your comments on your room booking and will respond again once we have obtained the findings. We apologize for any shortcomings and we appreciate your time spared to write to us and to provide us with your feedback. We view your suggestions positively for us as guests' feedback helps us monitor and improve further in our services. Thank you and warm wishes.
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1 review
3 of 5 stars Reviewed April 25, 2013 via mobile

We arrived at the holiday villa in Langkawi, we were so excited as we drove in as it looked amazing! When we arrived in the room there were only 2 beds in the room when we had 3 people sleeping. They were unable to provide us with a 3 bedroom room and one of us had to sleep on a fold out bed on the floor. Then in the lounge we found an item of clothing which must have been from the person staying in the room before us. There was also a terrible smell in the room. We had to pay for wifi which had shocking reception. The breakfast was horrible! Location was great! And the pool and beach were great but that's about it.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday V, Manager at Holiday Villa Beach Resort & Spa Langkawi, responded to this review, April 29, 2013
Thank you for your review. We sincerely apologize for the setback that you had encountered during your stay with us and are looking into your comments.. We will increase our training on room cleaning and in all areas of operations for us to be better always . We thank you for your support and hope to serve you again in the near future. Warm wishes.
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crawley sussex
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2013

We had been to this hotel twice before and had asked for a ground floor room as my husband had recently had a triple bypass. We were put into a pool view room which was great until we tried to sleep as there was a water pipe outside our room and it sounded like continuous running water. I contacted reception and they found us another room and sent 2 porters to move our bags.We stayed in this room overnight and again they moved all our bags to our permanent room in the morning. At all times the staff were kind and very caring. Now the bad points they had changed the chairs/tables in the Matahari lounge and they were so light that when you sat down they moved also the bar stools tipped if you lent slightly to one side.the only good thing about the bar is the Duo who play fantastic music and will play requests They have still not put any toilets on the beach and if you had been eating and drinking at the bar you had a long run to the toilet by the pool and I mean toilet as there is only one male and one female so if it is busy bad luck as a number of people have said they never made it.We are now saving to return as we love the service and all the staff.

Room Tip: Pool view rooms are lighter but all rooms are sheltered from the hot sun by being angled away.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday V, Manager at Holiday Villa Beach Resort & Spa Langkawi, responded to this review, April 25, 2013
Thank you for your kind comments. We are delighted to hear that you were happy with our services.It is our aim to ensure that our guests have a great holiday . Our staff are always attentive to meet guest';s expectation. The Matahari Lounge was recently upgraded with new furniture .So far we have not received unfavourable comments. We will look into the bar chairs for verification Thank you and warm wishes.
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Kuala Lumpur
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 22, 2013

Stayed at the hotel with my husband and 3 year old son. Room was big enough for 3 of us, bathroom was clean, love the rain shower! The hotel has very big pool, there is also and indoor swimming pool for ladies. The breakfast was ok, same menu almost every day. I enjoyed their roti canai with dhal the most!
Location wise, it's close enough to restaurants and if you rent a car (rm50 per day for Viva) you can drive to Chenang beach where there are more choices for food. Parking is ample.
Overall, i would recommend the hotel.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday V, Manager at Holiday Villa Beach Resort & Spa Langkawi, responded to this review, April 29, 2013
Thank you for your kind comments. It was a pleasure to have you and family as our guests and thank you for choosing to stay at our beach resort.. We are glad to hear that you did enjoy your stay . We welcome guests' feedback and will strive to achieve service excellence. We look forward to see you and family again . Thank you and warm wishes.
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Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 19, 2013 via mobile

Hubby & I stayed for 2 nights. The room is spacious & quite new. Our room is facing the beach which is quite nice.
The staff is not very friendly though.
Overall facilities are just moderate only. Location is pretty far from town area.
Daily breakfast is just normal standard Malaysian fare with some western spread.
Won't return to this hotel again.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday V, Manager at Holiday Villa Beach Resort & Spa Langkawi, responded to this review, April 21, 2013
Thank you for your comments. We appreciate your feedback as it helps us to monitor our operations closely. We are constantly look into making improvements in all areas and this includes providing training and guidance to our staff to further enhance our services. Thank you and warm wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 13, 2013

Pleasant stay overall. Its an old hotel, however service is not that bad. Staff are really friendly and helpful. Location is nice and beach is really nice as well. However there was no life guard during day time which was weird. Across the hotel there is T-shoppe where you can rent a car or a scooter and use it to go around the island. Really cheap rental prices. The breakfast was really good and a nice variety of food for a 4 star hotel. Rooms are very spacious however old and in need for some serious maintenance. If you're the type that pays attention to small room details then you wouldn't enjoy this hotel. Otherwise it is a nice hotel with a reasonable price.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday V, Manager at Holiday Villa Beach Resort & Spa Langkawi, responded to this review, April 21, 2013
Thank you for your comments. We are glad that you had a pleasant stay with us. Our life guard is available on duty at our swimming pool during the operational hours from 7.30am to 8.00 pm. They are attired in white resort T-shirts and you may probably not noticed them when they are do the cleaning of the pool . Thank you for your feedback and hope to see you back again on your next trip to Langkawi island. Warm wishes.
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Additional Information about Holiday Villa Beach Resort & Spa Langkawi

Address: Lot 1698 Pantai Tengah | Mukim Kedawang, Daerah Langkawi, Langkawi 507000, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Langkawi
#13 On the Beach Hotel in Langkawi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Villa Beach Resort & Spa Langkawi 3.5*
Official Description (provided by the hotel):
This enchanting 4-star picturesque resort is sprawled over 13 acres of land, fronting on one of Langkawi island's finest beach, Pantai Tengah. Here, our 258 guest rooms and suites range from the simple elegance to the truly extravagant. ... more   less 
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Also Known As:
Holiday Villa Beach Resort And Spa Langkawi
Holiday Villa Beach Resort & Spa Langkawi Hotel Langkawi
Holiday Hotel Beach Langkawi

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