I stayed here a few years ago and was impressed with the hotel.
Since then, standards have fallen considerably, and it appears to have lost some very competent key staff.
The room condition was poor, the housekeeping was very poor (the title of this review says it all!), and the front-of-house service is not what it once was.
We did not dine at the restaurant this time so I cannot appraise it.
I will not stay here again, which is a real shame, because the hotel seems to have just slid into a terrible decline.
Next time I'm in town I will try the Farrer or the City Star.
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- Also Known As:
- Hotel Seri Malaysia Alor Setar Kedah