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“Acceptable for a 1 night transit stop” 3 of 5 stars
Review of Hotel Havanita

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Hotel Havanita
88 Jalan Endau, Mersing 86800, Malaysia   |  
Hotel amenities
Ranked #6 of 12 Hotels in Mersing
Sussex, England
Top Contributor
95 reviews 95 reviews
33 hotel reviews
Reviews in 63 cities Reviews in 63 cities
74 helpful votes 74 helpful votes
“Acceptable for a 1 night transit stop”
3 of 5 stars Reviewed October 2, 2013

Mersing is not blessed with a good selection of comfortable hotels. The Havanita is clean and perfectly acceptable for a one night stay. The breakfast was poor however; service was slow and we were kept waiting for around an hour at checkout as our room safe was faulty and the management were unable to unlock it for a while so we could not retrieve our valuables. we were offered a discount though to compensate for the inconvenience.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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52 reviews from our community

Traveler rating
    6
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    21
    1
    4
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Any
English first
Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 19, 2013

As a result of the smoke cancelling our flight out of Tioman we had been forced to take a late ferry to Mersing, When we got there we had no idea what to do all the hotels near the terminal were fully booked and only two (very budget) places I could find were up many flights of stairs and pretty horrible. With my wife and three kids waiting I was starting to panic until a very kind local shop owner took us in his car to this hotel. The hotel is a comfortable and clean 3 star accomodation and felt like heaven after sitting on a hot smoky street corner for ages.

The staff were generally polite and helpful. The rooms were quite big and an elevator meant we didn't have to drag our cases up stairs. Breakfast is just average but after our experience we were just grateful to be there!

Phone calls outside the hotel were a problem - I had to go to the front desk (local only, no International) but the recepionist was very helpful in accomodating my requests.

The bus station is not far, however if you are taking a suitacase I would arrange transport or plan your walk carefully - there are a few obstacles along the road.

Just before the bridge over the river heading back into town (on the same side of the hotel) there are some kopi style places that do nice takeaway food, KFC for the kids on the other side over the bridge if needed.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
3 of 5 stars Reviewed July 12, 2013

iny family and i stayed here when transiting to Tioman. Rooms are spacious. Aircon noisy in all 3 rooms we occupied. Not very cold. The hot water in the shower was not hot. There was no waitress at the restaurant, instead we had to alert the girl behind the reception before we got our breakfast. She was sullen, and probably hates her job!. Breakfast was a take it or leave it 'American Breakfast'.......very basic. If you have time, better to go out to town for decent hot hot meal. Otherwise, fairly decent.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 6, 2013

There are nt many decent hotels in Mersing and we end up booking this hotel based on reviews. Stayed here for 4 nights on a biz trip. The room was ok but they have to do something with d air cond, it was too noisy. The so called ala carte American breakfast was sucks. Staff were seen uninterested. Will definitely nt coming back.

  • Stayed June 2013
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 27, 2013

This hotel together with Timotel (2 blocks away) had always been our choice accommodation for a stopover before proceeding northwards or to the nearby islands. Rooms are very spacious and although the TV in the rooms are those Cathode Ray Tube types, the variety of channels that they offered are quite good. Wi-fi connection inside the rooms are very good with hardly any interruption. There's nothing to do around Mersing Town especially in the evening, therefore having the TV and internet are the necessary comforts that help to kill boredom. Pillows are a bit too small and the airconditioning can be loud in some rooms. As for breakfast, we have stayed in this hotel numerous times and sometimes we had a simple buffet and other times there were no buffet but standard asian or western breakfast served to us. I had no problem with the latter but more with the buffet breakfast. Staff hardly or didn't bother to replenish the food even though there are other hotel guests who were waiting for the food. Even the tea and coffee were not filled up and sometimes the guests had to ask for it. This is one area where the food & beverage department needs to improve and staff needs to be more attentive. First time when I stayed here in 2008, I will give it 4 out 5 rating but I had to give it 3 this time as when we stayed here on 24th May, 2013, we have noticed that more need to be done on the overall maintenance. Nevertheless, this hotel is a good hotel and is functional.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Johor Bahru, Johor, Malaysia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 13, 2013

My bussiness trip with my wife to deal with land owner here.
so i need a good place to rest.
and i come to this Havanita as its looks cool from outside
and after book a deluxe room fand...
first the airconditioned are noisy and not even cool.

secondly the american ala cate bfast are totaly sucks.

not worthy .. i m not recommening this hotel to ebveryone else

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 5, 2013

I stoped over at Mersing before my Tioman trip the next day and found this hotel to be the right one.
I was really suprised with the standard of their junior suite where they have a living, a small change area, good bathroom and excellent bedding to accomodate 3 of us.
The surroundings of the hotel area gives you a good feeling.
You can also surf their website before deciding.
Try it!
Siva

Room Tip: Get the junior suite.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Havanita

Address: 88 Jalan Endau, Mersing 86800, Malaysia
Location: Malaysia > Johor > Mersing District > Mersing
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant
Hotel Style:
Ranked #6 of 12 Hotels in Mersing
Number of rooms: 41
Reservation Options:
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Also Known As:
Hotel Havanita Mersing, Malaysia - Johor

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