We stayed from October 20 to 22nd at Anugraha Boutique Hotel (Pulai Springs Resort) which is supposed to be the high quality accommodation of this resort. But most of the resort is managed and organised from Cinta Ayu All Suites, a sort of service appartment accommodation. While you pay the price of a Boutique Hotel (as they called themselves...) you have the service of a good 2** hotel. And no security in this massive complex as you will see below.
As mentionned by other guests, the Anugraha is not so easy to find and the access was not possible with our car (road closed the day we arrived).
Finally, we walked and found the place. After waiting 20 minutes for a receptionnist (ringing desperately the bell at the door) we finally decided to move to another building of this complex to find help. After asking several staff members (nobody knows the processes for Anugraha), we have been told the reception for this Boutique Hotel is at the Cinta Ayu All Suites, 15 minutes' walk from Anugraha. At Cinta Ayu All Suites, you are treated like all other groups and families at this place. Service is far from perfect and this hotel is mainly managing groups, wedding and corporate venues.
There are buggies able to transport guests from Anugraha, but the guy we met (in his buggy) didn't tell us neither helped us... Then we walked under the sun!
The rooms at Anugraha are OK (especially on level 2 of Anugraha, as level 1 may be humid and smelly). Restaurant (we only tried the restaurant near the golf) is good. Breakfast is not exceptional (and you have to take it at Cinta Ayu All Suites). Globally, service is far from expectation.
We played golf on both 18 holes courses and they are both interesting.
But the major disappointment came when after leaving the hotel to go back to Singapore, we noticed we left a few belongings in a drawer of the wardrobe. We called the hotel who told us our room will not be booked for the next night and then they will check and call us. We called again, and again, and again the day after and have been told they found nothing. You will notice we have been the last visitors in this room and the only person entering the room have been the cleaning lady (we met several times during the stay). Lesson learnt, don't forget anything and maybe don't let anything accessible during your stay, staff isn't safe at Pulai Springs Resort.
We wrote to the Hotel Manager to try to escalate this issue and recover our belongings, but without success and without answer from him up to now. Mr Tengku Ahmad Faizal Tengku Mohamed will most probably react only when seing this comment on Tripadvisor...
Conclusion: expensive, far from a true Boutique Hotel, service not as good as expected and lack of trust. I don't think we will stay there again.
Room 8205 is good.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.