We were on a 3 days holiday from 4th to 6th Oct. upon arriving the resorts, the entry security were friendly and welcome us. The waterfall features were run down with plants growing on it. The pond were not well maintain and mosquito breeding ground for sure. I could see the golf course was well taken care, I guess that facilities is more important then the rest. When we reach the hotel lobby, I could see people painting the exterior with scaffolding till the top. Bad planning, hotel didn't mentioned that top all guests. The pools were not cleaned as I didn't see anyone does the morning clean up. The room was not ready till nearly 3pm. The housekeeping isn't anticipating high occupancy this weekend. We stayed at 05-27 and one of the room air-con was down, luckily the master room and hall air-con were cool enough. You can be assure 4 packet of 3in1 coffee, 4 mineral water and nothing else. What if guest prefer black coffee? On day 2, the cinta café was crowded with guests coming down for breakfast. Again, the F&B didn't anticipate the crowd between 8am till 9am. We had to take the table outside the restaurant after knowing the inside was packed. The buffet line was ok and the varieties was minimal, coffee was sour and bread were seems being crushed. Egg station was position at the wrong area whereby more seating could be added. One chef to mend the egg and noodle station? Turn over were just bad. Luckily, the staff were pretty patience and accommodating and that could gain some points. The children playground were invested with mosquitos and parent should avoid that ground next to the game and spa building. The sliding pool were not probably sand down and my kids end up walking down the slope instead sliding down. Not sure how long this resort had been established as I could see things are falling apart and that is bad for the country tourism industry. Look at Thailand, they are doing a fantastic job.
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- Also Known As:
- Pulai Springs Hotel Johor Bahru
- Pulai Springs Johor Bahru