We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Spacious rooms and reasonable service - housekeeping could be improved” 4 of 5 stars
Review of Pulai Springs Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save Saved
You added Pulai Springs Resort to your Saves list
Pulai Springs Resort
4.0 of 5 Resort   |   20 km, Jalan Pontian Lama | Skudai, Johor Bahru 81110, Malaysia   |  
Hotel amenities
Ranked #26 of 77 Hotels in Johor Bahru
SG
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Spacious rooms and reasonable service - housekeeping could be improved”
4 of 5 stars Reviewed September 15, 2013

This was my 3rd stay with the Pulai Group and the second one at Pulai Springs resort.
I had booked a weekend wedding reception in June 2013 (obviously the booking would have been done in end 2012) and had booked additional stays for our family members and ourselves. We also asked the resort for contacts to ferry guests from Singapore to the resort which they did.

As part of the package, the resort threw in a free stay for the night after the ceremony and a return stay which we could choose either Pulai Springs or Pulai Desaru resort. We stayed 2 nights.

The rooms at Pulai Springs are spacious. We stayed at the Cinta Ayu suites side instead of upgrading to the Anugraha suites to be close to our guests. This area of the resort is the "older" one. We had a single bedroom suite and a double bedroom one for our guests.

Furnishings wise, you can tell that it the decor is a little dated but very good quality. The single bedroom suite is bigger than a new studio apartment in Singapore. It had a good sized walk in wardrobe and dressing area, a bedroom and a separate living room and kitchenette with a full sized fridge and a small balcony.

The 2 bedroom suite had 1 bedroom with a double bed and 1 bedroom with 2 single beds that is separated by a living area. The TV channels were alright, not too many selections but acceptable and there was wifi. However, it was a bit slow and you needed to get the password from the reception.

Unfortunately, it was hazy while we were here and this was not in any way the resorts fault. Our guests had planned to play golf while they were here and they could not do very much. Bookings for golf is a short walk away. We couldn't take too many photos although there was a lovely green area because of the haze.

The things that bugged me a little was that our room had scribbles all over the wall and the housekeeping had not managed to spot it and clean it off. I called housekeeping and they came in within 30 minutes but did not manage to clean off the scribbles. The resort should have fixed this before letting other guests stay. The standards of cleaning could also be improved.

In terms of the wedding reception. This particular resort provides a decorated wedding buggy as the ballroom is quite a distance away from the rooms. It was quite an entrance to literally drive up to the door in a red wedding golf buggy decorated with purple flowers. Changing dresses is quite amusing as I had to hop back into the golf buggy to the room, change, hop back into the buggy and drive back to the hall for the second march in. :P This is not suitable for brides with many changes of clothes.

All in all, it was a very interesting wedding reception and stay at Pulai Springs. Also, the site is very popular for weddings. There were 2 other receptions at the resort on the same day.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

374 reviews from our community

Traveler rating
    41
    119
    122
    48
    44
See reviews for
163
43
9
41
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Singapore
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 12, 2013

We took the package deal with hotel / Legoland / Hello Kitty Town tockets & shuttle bus, and were really impressed at what great value for money this was.

The 3-bedroom apartment was spacious & well-stocked, having 2 bathrooms was a real bonus.

The swimming pools were great, lovely to have a choice of swimming in the lap pool or splashing around in one of the relax pools. Gym & health spa were excellent, too.

Kids loved the playground & rides.

We ate well in all the restaurants we tried, and the breakfast buffet (included) was super!

Only thing we would have liked was golf-clubs for hire at the driving-range, as we didn't bring any!!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
74 reviews 74 reviews
14 hotel reviews
Reviews in 33 cities Reviews in 33 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed September 7, 2013

Before I booked this hotel, I must say that I was half afraid as the reviews were mixed, some ranging of horrible to commendable. But I felt that if I went there with an open mind, it might not be so bad. And so it was!

I booked a 3-bedroom, (Room 0340), and it had a max capacity of 6 pple, though we have only 4 of us. Hence, it was comfy for all of us, as there were 4 beds: 1 king, 1 queen, 2 singles. Very comfy.

Contrary to what others have [negatively] commented, these were what I experienced which was commendable!

1) we had complimentary wifi right at check-in. We didnt have to ask. Though the wifi strength was not very strong, it was enough to check facebook, download some emails, and use whatapps. So thumbs up for me! :)
2) Front desk staff were very friendly, and willing to answer some of our queries on food/malls in vicinity. Bell-boy / staff at foyer was very friendly too.
3) Gym and pool was AWESOME! I will give the gym a 5 star rating. Really! Equipment was clean, new and a good range! Drinking water available. Complimentary for guests. Swimming pool too was great!
4) Room itself, yeah.. was kind old furniture. BUT, everything is clean. Beds, linen, bathroom, sink area etc. VERY CLEAN. Very satisfied indeed.
5) Parking space...plentiful. Whole area, very spacious.
6) Lifts security was good. Had to use access card key to get to own level. And it work flawlessly. Very good. No glitches. Only two lifts though, so peak period can be tough on the waiting.
7) Security guards... can be tighter but no complaints. Friendly and 24h surveillance.
8) Water from tap was not yellow. Refrigerator was working in good condition. Aircon was very good and temperature an be adjusted. No insects. No mosquitoes.

What can be improved?
At SGD180/night (because it was a 3-bedroom suite meant for 6 pple), it was considered very cheap and worth the price. [oops, breakfast not included, but if you drive....PLEASE! lots of good local eating areas nearby at low low cost!]
Ahem, so as I was saying... what to improve? If you want to pay such reasonable rates, PLEASE dont expect too much nor complain.

Pray for a good experience, that's all. :D

So, the verdict. 4 stars. And Yes, I do not mind coming back again.

Room Tip: I had room 0340. It was decently clean, though far from lifts. But that's ok.
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 5, 2013

We stayed in the 2 bedroom suite with some hesitation after reading the reviews. The suite was spacious and the lay out worked. Plenty of space for a family of 2 adults and 2 children - 5 and 2 year old boys. Bathroom could have been cleaned a little better but was okay. There was a slightly funny smell in the room we couldn't identify. Highlight was definitely the absolutely gorgeous grounds and the new swimming pool. Old swimming pool has seen better days and needed some maintenance work.

Visiting Legoland was our major priority and whilst a decent drive (hotel arranged a metered taxi) it was fine. Far nicer than staying in Johor Bahru itself.

We flew into Changi and caught the bus across the border which was really easy and efficient though the bus we hoped to catch was cancelled which meant a longer wait. Hardly a hardship at Changi. As we'd flown Jetstar the bus was also free which was a nice surprise. Then caught a taxi to Pulai Springs. Overall the experience was fine but not flash. Could be very nice with some maintenance and closer attention to cleaning.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang, Pulau Pinang, Malaysia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 4, 2013

Hi Frens,
I stayed here for 3 days 2 nights in 1 bedroom suite during my business visit at Skudai area. First of all, I was quite flabbergasted to discover how bad the hotel rooms was maintained. The rooms was smelly, furnitures was old, noisy aircond, dirty bed sheets, poor wifi connection and worst breakfast are just some of the list of issues i have noted here. There are even more which i dont have time to write down.

The rooms pictures as published in thier websites are not true at all. It may be taken during the opening of the hotel.

Do not ever consider to stay here until the full renovation took place in this hotels. In fact, I'm not sure if the renovation which claimed by the staff is real or not.

For me, I would suggest the hotel management and relevant authorities to close down this hotel until the full renovation take place as none of the available rooms now are fit to be occupied.

Given an option, I won't stay or suggest anyone of you to stay in this hotel until the full renovation has been done.

Don't waste you money and spoil your holiday by staying in this worst hotel!

Room Tip: None of rooms are good to stay!
See more room tips
  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2013

We stayed in a 2-room suite. It was spacious, but air con was a bit noisy, though it was powerfully cold. We had a smooth check-in. Staff were friendly too. There was even follow up call when we requested extra towels. The surrounding is quiet and relax. Huge Supermarkets are within driving distance.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review, September 10, 2013
Dear Guest,

Thank you for spending some time to give us a positive and kind feedback on your recent stay with us.

It’s really pleasing that you remarked the spacious rooms you stayed in, smooth check-in and noticed our friendly and helpful staff during your stay. Certainly we have passed this on to our employees.

I would also like to take this opportunity to share with you that we always strive to do our best in delivering exceptional services to all our guests. It has always been our main aim to offer our guests an entirely satisfactory service at the Pulai Springs Resort.

I am also delighted to know that our staffs took the initiative to make a follow-up call just to ensure that you got your extra towels needed.

I would like share some good news with you too. We are now in the midst of a refurbishment project especially on on guest rooms at Cinta Ayu. The newly refurbished rooms with fresh vibrant colours and tones are expected to be completed by September. We will also be installing new air-conditioning systems.

I look forward to welcoming you and your family here again during your next stays in Johor Bahru and also to experience our new rooms.


Warm Regards,

Tengku Ahmad Faizal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 3, 2013 via mobile

Stayed at the hotel after 2 years faithfully choosing Le Grandeur whenever we go for a short stay at Johor. The last time we stayed here was in 2011.

Price - Quite cheap. For $90 per night but without bfast.

Staff - Reception staffs need to smile more and greet visitors. In fact,the room service staff is much more accomodating than the reception staff.

Food - Cheap and delicious.

Room - Jaded and many damages to the furnitures. Bed was too hard. Should change CRT tv to LCD/LED tv.

Wifi - No free wifi..

Will come back here again if the price remains cheap and only for 1 night stay duration.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Pulai Springs Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pulai Springs Resort

Address: 20 km, Jalan Pontian Lama | Skudai, Johor Bahru 81110, Malaysia
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Johor Bahru
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pulai Springs Resort 4*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Orbitz, Agoda, Expedia, Priceline, Venere, Despegar.com, Hotels.com, Odigeo and Tingo so you can book your Pulai Springs Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pulai Springs Hotel Johor Bahru
Pulai Springs Johor Bahru

Owners: What's your side of the story?

If you own or manage Pulai Springs Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.