This hotel sealed our impression of Malaysian hotels. Never judge a book by its cover or in this case, write ups. It's frustrating because they could easily achieve 5 star if they spruce up the maintenance and have service / hospitality training for their staff.
The lobby is unimpressive, the first thing that hits you when you enter the room is the overpowering musky smell and dark gloomy lighting. The lights are faulty, chairs are stained and cupboards smelled stale. We booked a one bedroom suite for a family of 5 consisting if 2 adults and 3 children below the age of 5. We requested for 2 baby cots which gave way when one of our toddlers lay in it so we returned it. The room is spacious though. Toilets are not as clean as we hoped it would be. The furnishings are very basic and kinda old. It is equivalent to a chalet standard.
The breakfast was sub-standard. The facilities around hotel are almost non-existent as there were no staff around to assist you. So much for a children's club and a library. We had to look high and low for it like as if we were in a ghost town. Finally found them and then had to search for the light switches. The facilities were quite run down. Imagine our disappointment especially with 3 small children in tow.
The hotel has rooms with direct access to the pool however this was not reflected on their website so do request when you make your booking. It is chargeable at additional 100RM per nite.
We will not come back again. The only reason we stayed there was because of the Legoland package.
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- Also Known As:
- Pulai Springs Hotel Johor Bahru
- Pulai Springs Johor Bahru