Had a short break at M-Suites during the period 15-17 Mar 2007. This was my second stay at this place, and my kids loved it.
Booked direct thru their Sales Manager, Ms Zaidah. Great service and follow-up.
During Check-in experienced slight delay due to another guest having trouble with his check-out. Reception staff efficient, but mechanical, which was a dissappointment (maybe they are overworked?).
We got a 2-bedroom suite this time, very spacious and comfortable for 3 adults and 3 kids. Good view of the ocean.
Common areas in need of refurbishment, most areas look tired especially the corridors. But if you walk fast enough from the lifts to your room, it is excusable.
Had a problem with the flush in the common toilet, called Hskp for assistance, and within 15 minutes a Maintenance guy arrived. Repaired the cistern flush in 5 mins, but left the toilet floor wet and dirty, and washed his hands in the sink! Just left the place after saying "its OK now". Would have been great if their SOP would be to call the hskp to come clean up after any maintenance work has been carried out. And the black water scum was there for the rest of our stay. So the Hskp Dept has really got to buck up!
The pool was a hit with the kids, and was quite busy (probably due to the school holidays). Pool towels ran out at times, though they were replenished whenever the pool attendant came around. Pool water has no smell of chlorine, so for those who dislike chlorinated water, its good. But then, algae can be observed on the rocks by the pool, indicating that not enough dosing is carried out, so may run the risk of water-borne bacteria.
When checking out, same efficiency was evident, though the Front Office Manageress(??) was very cheerful and helpful. Wish that same disposition could be transfered to the staff behind the counter.
All in all, not too bad an experience. The kids had no complaints!!!
- Also Known As:
- m Hotel
- m Hotel Johor Bahru
- Official Description (provided by the hotel):
- Situated at the border of the Straits of Johor overlooking Singapore, M Suites Hotel is a mere 15-minute drive from the Johor-Singapore Causeway. The hotel offers 133 rooms and is strategically located with easy access to Johor Bahru’s business and shopping centers making it an ideal hotel destination for leisure and business travelers. Other facilities provided are a coffee house, an Italian restaurant, Surau, private Karaoke room, outdoor swimming pool with 2 slides and gymnasium. ... more less
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