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“Big and spacious rooms. Everything else is HORRIBLE.” 1 of 5 stars
Review of Austin Hills Country Club

Austin Hills Country Club
PTD 58601 Mount Austin Estate, Johor Bahru 80000, Malaysia
+60 7 352 4300
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Attraction details
Owner description: Par-72 36-hole golf course established in 1995, following the design by Peter Dalkeith Scott. Its two courses, Hill Course and Austin Course, lie on different planes. Water hazards are well featured, especially on the Austin Course, where the par-3 17th is the signature hole, with an island green. Other facilities include a hotel and swimming pool.
Singapore, Singapore
Level Contributor
11 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
“Big and spacious rooms. Everything else is HORRIBLE.”
1 of 5 stars Reviewed June 20, 2012

I'm here to give an updated review of Austin Hills Resort and to also rant my anger arise over my stay there. Upon reaching the gate of Austin Hills, I was impressed by its serenity and beauty and I thought my stay there would be as good as it seemed to be. The room was unbelievably spacious. It has 2 king-sized bed and could easily fit in another king-sized bed. Everything was big and spacious there, but i think the space could have been utilised better. While waiting to check in, I explored the resort and checked out the amenities offered and found the following: pool was BIG, but the water seemed stagnant (other than the 80+ people in my tour group, there weren't really anyone else), the water slide was dry and seemed really fragile because some parts were broken. The steam room was unavailable. Gym was DISAPPOINTING with no weights and ONLY ONE TREADMILL, a gym ball, and its equipments looked really old that I didn't dare to use. ONLY jacuzzi and sauna was available. There is a bowling area at the basement. And that was all that is available in AH.

The golf course was not well maintained when i was there. Lawn was not mowed. Plants along the road leading to AH were wilting.

Food was oily. Fried rice was served everyday during the course of my 4D3N stay there. They tried to vary it by adding pineapple (pineapple FRIED RICE) or adding salted fish (salted fish FRIED RICE). Food choices were limited.

It is also ridiculous that only 2 pax/ room can enjoy all amenities for free. Any additional pax from that room will need to be charged for usage of amenities. (not as if the amenities were fantastic)

Worst of all, during my 3rd night there, there were only HOT WATER available in the resort. Many could not shower with that kind of hot water. It was only resolved the next morning for a few hours before there were no water at all. Toilets bowls were choked everywhere and left everyone really mad. It was resolved completely before we checked out the following day.

Now I know why there were hardly any business there. With poor maintenance and service, you see the reason why. Please do not be deceived by its seemingly grand and spacious room. Everything else there sucks.

Visited June 2012
21 Thank childofthestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Johor Bahru, Malaysia
Level Contributor
47 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 65 helpful votes
“Big rooms”
4 of 5 stars Reviewed May 28, 2012 via mobile

The rooms here are the best things around as the rooms are really really huge. Can easily fit 6 person in a room. And if you have a member card, you can get the rooms for very cheap price. The food is so so only and the rest of the facilities are all charge if you wna use them. Again, members gets discounts compared to non members

5 Thank colourstreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“very poor!”
1 of 5 stars Reviewed February 4, 2012

I went there with a group of friends the only thing that satisfied me was the spacious room, with two king sized bed.
However, when we went to the swimming pool, we were told that only 2 person r allowed to swim for each room!! the 3rd person has to pay Rm15.90!
It is very ridiculous because our room with two king sized room has at least 4 person.but they insist each room only free 2 person for every activity.
the next day we went to the washroom near the reception and ask for hair dryer, they didnt allow too! we kept begging the staff n she asked us to fill a form. so we filled it up and used the hair dryer. There're only few customers and the wifi is very poor. We had to stand outside the door to connect.
The place was beautiful though. but the service and management r so poor.

Visited February 2012
10 Thank Tan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Level Contributor
31 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
“very poor”
2 of 5 stars Reviewed January 28, 2012

we went to check in there the room was very big but the pillow and bed very soft like very old, the food lousy we eat several times even before we stay there at beginning was good especially the chicken chop but after that it become worst, not worth it for that kind of money it very expensive

Visited August 2011
4 Thank Suevin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
19 reviews
common_n_attraction_reviews_1bd8 30 helpful votes
“Avoid at all costs - old & badly maintained”
1 of 5 stars Reviewed August 19, 2011

This place is old and very badly maintained. Whilst the rooms are big and spacious, this is not of much use if the room is badly maintained and uncomfortable to stay in. The room floor is dusty and the parquet flooring is in bad condition and in need of change. There was a musty smell in the room and bad odour coming from the bed cover. Mattress was worn and sagged in the middle. I did not have a good night sleep and the mattress caused me back pain. Air-conditioning stopped early in the morning and nothing was done to rectify it.

The WIFI reception was extremely poor despite it being advertised as being provided in the room. I only managed to get some WIFI reception near the room door - which is ridiculous since you would have to crouch and sit on the floor to use the internet. This is totally unacceptable.

The other major grouse is the extremely poor TV reception. All the channels were fuzzy and I did not manage to watch any channels (even the local channels!). How can they offer a TV with such bad reception? Not only are there no cable or satellite channels but the local channels should at least be clear and watchable.

The room itself was very dim and dark. The wooden flooring and furniture contributed to the 'darkness' of the room. No reading lamps were provided at the work desk. At night, the room was horrible dark. I did not like my stay at all in the room.

The hotel is badly managed as I could see dirty room service plates which were left outside rooms still there after the second day. Everything seemed old and tired and badly in need of change.

Even when a complaint was made to the front desk/reception, no offer was made at all to rectify the problems or to resolve the issues. No suggestions for a room change was made. The staff did not even seem surprised by the complaints and no effort was made to try to rectify the problems.

I would seriously caution anyone from staying here until the place is spruced up, management improved and problems addressed and resolved.

Visited August 2011
9 Thank serendipity_gal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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