I'm here to give an updated review of Austin Hills Resort and to also rant my anger arise over my stay there. Upon reaching the gate of Austin Hills, I was impressed by its serenity and beauty and I thought my stay there would be as good as it seemed to be. The room was unbelievably spacious. It has 2 king-sized bed and could easily fit in another king-sized bed. Everything was big and spacious there, but i think the space could have been utilised better. While waiting to check in, I explored the resort and checked out the amenities offered and found the following: pool was BIG, but the water seemed stagnant (other than the 80+ people in my tour group, there weren't really anyone else), the water slide was dry and seemed really fragile because some parts were broken. The steam room was unavailable. Gym was DISAPPOINTING with no weights and ONLY ONE TREADMILL, a gym ball, and its equipments looked really old that I didn't dare to use. ONLY jacuzzi and sauna was available. There is a bowling area at the basement. And that was all that is available in AH.
The golf course was not well maintained when i was there. Lawn was not mowed. Plants along the road leading to AH were wilting.
Food was oily. Fried rice was served everyday during the course of my 4D3N stay there. They tried to vary it by adding pineapple (pineapple FRIED RICE) or adding salted fish (salted fish FRIED RICE). Food choices were limited.
It is also ridiculous that only 2 pax/ room can enjoy all amenities for free. Any additional pax from that room will need to be charged for usage of amenities. (not as if the amenities were fantastic)
Worst of all, during my 3rd night there, there were only HOT WATER available in the resort. Many could not shower with that kind of hot water. It was only resolved the next morning for a few hours before there were no water at all. Toilets bowls were choked everywhere and left everyone really mad. It was resolved completely before we checked out the following day.
Now I know why there were hardly any business there. With poor maintenance and service, you see the reason why. Please do not be deceived by its seemingly grand and spacious room. Everything else there sucks.
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